DoingCXRight--UPDATE: Go to ➡️ @StacySherman
@doingcxright
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Differentiating Brands + Fueling Success through AUTHENTIC #Employee + #Customer EXPERIENCES. Posting from new Twitter location: @stacysherman
United States
Joined September 2017
I talk a lot about “surprise & delight” as part of #CX best practices. Today is my day for a WOW moment, as I received new #leadership book from mystery person. It looks good. I’ll read+ #PayItForward
@franklincovey
#DoingCXRight #customerloyalty #CustomerExperience
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Never underestimate #customer intelligence. People know when companies are claiming to be #customer-centric but are actually “checking a box.” Are you #DoingCXRight? https://t.co/P8yErVGXoH
#VoC #CX #CustomerExperience
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If you want a high #customersatisfaction rating, do NOT use the phone while servicing #customers. My Uber driver spent the entire ride talking to someone. 📱Weird #customerexperience
#custexp #cx
#DoingCXRight matters.
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I bet bank achieves higher #customersatisfaction because that’s what inevitably happens when #employees are happy. There’s a direct correlation. @BankofAmerica Is #DoingCXRight
https://t.co/zGTTLJey0Y
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As #holidayshopping begins, it's important for companies to create return policies that are #customercentric. It impacts buying decisions. Learn & apply #omnichannel best practices: https://t.co/tK890r4zu4
#DoingCXRight
#Retail #CX #custexp #customerexperience @optoroinc
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#DoingCXRight is about connecting with people, not bombarding with REPEAT messages. It’s a sure way to get people to unsubscribe, disconnect, etc. P.S. If I don’t respond the first time, it’s a sign. #DigitalMarketing #cx #custexp #customerexperience #socialmediamarketing
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❤️episode where @Hyken& @annettefranz discuss important #CX topics. I 💯 agree. Make decisions based on understanding #customer impacts. $5 customer isn’t same as $500. When raising prices, explain why. Give warning. Set expectations +++ #DoingCXRight
https://t.co/bXYjthCADA
hyken.com
Without customers, you have no business. But in order to have happy, loyal customers, you must treat your employees well.
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Is #NPS Right For You? Interesting perspective from @maxieschmidt
https://t.co/VNVygRVgyP. Read more about "The Dubious Management Fad Sweeping Corporate America" & my views about the @WSJ article: https://t.co/uCdQk7bqZ8
#DoingCXRight
@CRM #customerexperience #Custexp #CX
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I’ve spent 20 years in #Sales, #Marketing & #CustomerExperience roles. It used to be very separate functions, but now it is clearly intertwined! Great article @Hyken
https://t.co/OZQWP8VV6o
#CX #CMO #CXO #Leadership
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Creating a #customer-centric culture doesn't happen automatically. There's no magic wand, yet there are proven techniques. @CustomerIsFirst shares an effective approach https://t.co/QdI82RFBiz. Read more about "What #CX Leaders Do In Common" https://t.co/wvh2fsyoPz
#DoingCXRight
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People impact our lives & don’t always know it. Thank you @annettefranz for your authentic advice & guidance as I was launching https://t.co/EBkuKn8v0v in 2017. I’m STILL grateful, and love your articles. #CXJourney
doingcxright.com
Learn how Stacy Sherman, speaker, author and advisor, can help you retain profitable customers and valued employees by forming unbreakable connections that competitors can't disrupt.
How much do you focus on #EmployeeExperience? Are you measuring #EX as much as #CX? Resharing an informative article by guest post @annettefranz #DoingCXRight
https://t.co/Jo2JClochI
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How much do you focus on #EmployeeExperience? Are you measuring #EX as much as #CX? Resharing an informative article by guest post @annettefranz #DoingCXRight
https://t.co/Jo2JClochI
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Building a #customercentric # #companyculture doesn't happen automatically. It takes Top-Down (Exec) Plus Bottoms up commitment. Someone needs to OPEN THE BAG OF COOKIES❗ #DoingCXRight
https://t.co/Z3O8si9hiH
@sethgodin
#customerexperience #CX #employeeengagement #leadership
seths.blog
Put a bag of cookies in the break room and it might sit for days. Open the bag and leave it out, and within an hour, all the cookies will be gone. We are happy to take a tiny slice off the thing th…
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How much do you know about #customerexperience? I “fell into” the field & will never leave it. Do you want a new career or advance current #CX role? Check out my articles + podcasts. Download my free white paper about going from #CX novice to #expert
https://t.co/JGgkadndf6
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Customer Personas – The What, The Why, and the How | CX Journey™ https://t.co/jRfTsKjfzE
@doingcxright #personas #custexp #cx #customerunderstanding
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Thank you @drumondmary for featuring me. I'm honored and truly grateful considering the list of over 50 impressive #CX SUPERSTARS you've had on your podcast show. #IAmAVoiceOfCX #DoingCXRight @worthix
https://t.co/tobFoCIQKL
This week on the #VoicesOfCX podcast, dive into a conversation with CX practitioner @stacysherman and get some great insight right from the front lines of #customerexperience #IAmAVoiceOfCX #CX
https://t.co/CWVzxlW6W9
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#MobileApps Can Be A Brand Differentiator."85% prefer shopping with an app over mobile sites." But what happens with #UserExperience (#UX) Goes Wrong? Read my story & important lessons about #DoingCXRight. @SimiCart. @stacysherman
https://t.co/9DXgS73KSa
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Got one second to answer 👇🏻🙏🏻
I'm interested to know what your company does related to #CustomerExperience (#CX). Are Metrics, like #Satisfaction (#CSat) and/or #NetPromoter (#NPS) scores, tied to Exec & Employee bonus-compensation to drive accountability? Please take my poll & share comments. #DoingCXRIght
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