RT @CCPipeline: Predictive CX Trends for Both Customer and Business Success - by Jayaram Bhat @SquelchIO . #cctr #c….

What do you think the game changer in CX will be for 2020? Squelch CEO & Co-Founder Jayaram Bhat (@burgundy_fan) thinks it will be predictive CX. @CCPipeline . #predictivecx #futureofcx #trends #ai #business #crm #contactcenter #success #customersupport

Data democratization saves your employees and customers time by delivering the exact information needed to resolve issues quickly & effectively. @BlakeMichelleM & expert #CX consultant Dave Hare examine what it takes to build a knowledge-sharing culture:

Why does supporting your support team matter? Because your business's success depends on it, as Squelch CEO Jayaram @burgundy_fan explains on @ForbesBizCncl . #yearoftheagent #customerexperience #business #success.

RT @ForbesBizCncl: Customer support and success professionals play a critical role in creating a positive post-sale customer experience. S….

In our increasingly personalized world, customers are choosing their own journeys and navigating across channels in unpredictable ways. What does this mean for the modern CMO? @NolanMatthew explains via @cmswire:

👍 Excited about change.🔍 Understands data insights.👂 Can listen to both the good and the bad.@Phil_Britt discusses what skills are non-negotiable in a #CX manager via @cmswire:

Company culture can make or break your #CustomerExperience. Our CEO @burgundy_fan discusses how managers in support and success can increase employee engagement and make them feel more connected to the company, increasing your #CX performance:

“How are you doing?” - Simply checking in with your agents can make a world of difference. Building connection increases employee engagement, ultimately leading to increased client retention and stronger bottom line. @KTwaronite_EY explains in @HarvardBiz:

In a #CX innovation drought? @BlakeMichelleM walks through how 20 different B2B companies are innovating on customer experience. Read on and borrow some brilliance via @Forbes:

What does 2020 hold for #CustomerExperience? Our CEO @burgundy_fan explains why he believes we’ll see higher demand for personalized #CX, increased self-service options, and more. Read the full article via @MarTechAdvisor:

Squelch CEO and Co-Founder, Jayaram Bhat (@burgundy_fan), shares what grit means to him with @ChayaWeiner at @AuthorityMgzine. "In the face of adversity, choose optimism.". #optimism #grit #winning #nevergiveup #givingback

RT @Cust_Contact: Are your #CallCenter agents doing these 5 things? 🤨@BrandCarePeople #CustomerContactCentral https….

🎉🎉🎉The Squelch solution is a finalist for the @Cloud_Awards in the "Most Innovative Use of Data in the Cloud" category! . We are beyond honored to be noticed for how we take data and make it useful on the front lines and in the board room 💪🧠. 🤓= 😎.

👍 Excited about change.🔍 Understands data insights.👂 Can listen to both the good and the bad.@Phil_Britt discusses what skills are non-negotiable in a #CX manager via @cmswire:

In a #CX innovation drought? @BlakeMichelleM walks through how 20 different B2B companies are innovating on customer experience. Read on and borrow some brilliance via @Forbes:

“How are you doing?” - Simply checking in with your agents can make a world of difference. Building connection increases employee engagement, ultimately leading to increased client retention and stronger bottom line. @KTwaronite_EY explains in @HarvardBiz:

In 2020, will we see more acceptance of #AI in the contact center? Our CEO @burgundy_fan discusses his predictions for the future of #CX into next year and beyond via @MarTechAdvisor:

Working in @Zendesk Support but need to access info from @googledrive or @Box to resolve a ticket? Piece of cake! Our native integration pulls in data from your entire support ecosystem to resolve complex tickets faster and reduce customer churn:

RT @Cust_Contact: CX Spotlight: Continuing the Conversation with Nuvi’s Daniel Haslam by @SquelchIO #contactcenter….