Curious why your surveys give weird answers? CMSWire Contributor Adam Berinsky digs into 4 sneaky biases—from wording mishaps to social desirability—that can wreck your customer insights and offers simple fixes to get better data. #CX #Research

Small contact centers, big AI power. Neeraj Verma of NiCE shares how scalable, affordable transcription tools are leveling the playing field and making agents’ lives easier one call at a time. Better CX, lower cost, no catch. #AI #ContactCenter

Great SaaS brands don’t just market features. They build movements. On today’s CMO Circle, our very own Michelle Hawley speaks with Reagan Attle, CMO at Clio, about how they turned a legal tech tool into a mission-driven brand with lasting impact. We covered:.🧭 Narrative

Cyara just dropped an AI-powered CX assurance platform that unifies validation, real-time monitoring and no-code testing for enterprise contact centers, giving teams confidence in smooth customer journeys, according to CMSWire EIC Dom Nicastro. #CX #AI

Figma Sites Adds Custom Domain Support for Paid Plans by @domnicastro #Figma #Design.

AI is turning contact centers into smart hubs as leaders like NICE, Genesys & Amazon Connect race ahead in CCaaS market share. CMSWire EIC Dom Nicastro digs into how these platforms are evolving beyond infrastructure. #ContactCenterAI #CCaaS #AIinCX.

Democratizing AI: Transcription Tools for Everyone #DemocratizingAI #TranscriptionTools.

The Billboard Test: Tech’s Tough Messaging Reality #TechMessaging #AI.

Customer experience hit the big time but is it losing its spark? Contributor Stephan Sigaud argues CX is slipping into box‑ticking mode and shares three moves to restore its strategic power before it flat‑lines. #CustomerExperience #CXStrategy

The Best Customer Experience Conferences for Second Half of 2025 #CustomerExperience #CXConferences.

Customer data platforms are back in growth mode but new players are scarce. CMSWire EIC Dom Nicastro breaks down how mature CDPs, acquisitions and composable strategies are reshaping the competitive landscape. #MarTech #CDP #Growth.

Digital Experience Gets Real: Personalization, AI and What Comes Next by @ #DigitalExperience #Personalization.

3 Digital Commerce Growth Models Every CMO Should Master #DigitalCommerce #CMO.

Perplexity's Comet Browser Challenges Chrome With AI-First Internet Experience by @msophiahawley #AI #Browser.

Ditch the flashy AI pilots. CMSWire Contributor John Samuel shares a 6-step board-ready roadmap to turn AI hype into real CX value with speed trust and impact. #CX #AIstrategy #Leadership

Africa is fast becoming a service delivery powerhouse thanks to top talent, smart infrastructure & global reach. Learn how @Teleperformance is uniquely equipped to partner with organizations looking for a new service delivery location. #SponsoredContent

In this episode of The Digital Experience 💻, Daniel Thrall, Group Manager of Customer Experience at @Intuit, shares how he’s using behavioral science and a teacher’s mindset to turn tax season into a moment of trust, not tension. 🎧 Watch now:

Contact center pros aren’t scared of AI they’re frustrated by leadership that drops the ball. CMSWire EIC Dom Nicastro uncovers why agents want support not silence on tools that should simplify their work. #ContactCenter #AI #Leadership.

Flashy AI Pilots Don’t Build CX Value. This 6-Step Roadmap Can. #CustomerExperience #CX.

Conversational AI is exploding, but contact center agents may feel weighed down—not empowered—as tools add work instead of reducing it. CMSWire EIC Dom Nicastro explores why agent buy-in is key to unlocking the $50B market. #AI #CustomerExperience #CX