RG&E
@RGandE
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Rochester Gas & Electric, subsidiary of @Avangrid , proudly serves 371K electric & 307K gas customers in a 9-county region centered on the City of Rochester
Rochester, NY
Joined December 2010
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Last Seen Profiles
Our crews & contractors have worked tirelessly today in bitter cold and harsh conditions to restore 35,000+ customers. There are 7,129 customers across the region who remain without power. We’re committed to working until every customer is restored. More:
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On behalf of RG&E, we would like to thank all of our customers for your patience as we worked our way through the restoration process.
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We have restored power to most or all customers in the towns of Irondequoit, Mendon, Pittsford and Victor.
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No, our crews didn’t cut down a tree to celebrate the holiday. This massive tree on Canandaigua Lake reaching 100ft tall & 3ft+ in diameter unfortunately was damaged by the winter storm. Our field team is still engaged and will continue working until every customer is restored.
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❗ Our website and mobile application are currently experiencing technical difficulties and we’re working to resolve these issues as quickly as possible. In the meantime, please report any outage by calling us at 1-800-743-1701. Thank you for your patience.
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These aren’t Santa’s boots, but we promise the lineworker in them will be working just as hard this weekend. We anticipate outages starting today and through the weekend. See the steps you can take to get ready if you lose power over the holiday weekend:
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Our crews have been hard at work across the region today to clear storm damage and restore power. Pictured here are examples of the damage that our field team are managing in Ontario County. We’ll continue working into the evening and until every customer is restored.
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We are ready. NYSEG and RG&E currently has more than 2,000 line, tree and service and support personnel positioned and responding to outages
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We’re reporting ~23,800 customers without power—the hardest hit areas currently are Greece, Gates, Henrietta, Victor & Farmington. Crews are battling the elements to restore power as quickly & safely as possible. Continue to report outages by calling 1-800-743-1701.
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We welcomed 25 additional tree crews this morning to assist with restoring the 7,800 customers who remain without power. Today’s work will focus on setting poles, clearing trees, and further damage assessment. Read more about our work plan:
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We’re out in full force today to restore service to our 6,600 customers who remain without power. Pictured here are our tree contractor partners, Birchcrest, who are working in a neighborhood to clean up the severe tree damage from yesterday’s high winds, ice and snow.
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Our crews are making significant progress and we’re happy to announce that we expect to restore 95% of impacted customers by midnight tonight. All remaining customers will be restored Christmas Day. Learn more:
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The issue with our Outage List has been resolved. Thank you for your patience as we addressed this technical difficulty.
We’re experiencing technical difficulties with our Outage List and are working to resolve the issue. Please refer to our Outage Map for the most up-to-date information:
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A big thank you to our crews who worked into the night repairing wooden poles and restoring power to our customers!
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We’re experiencing technical difficulties with our Outage List and are working to resolve the issue. Please refer to our Outage Map for the most up-to-date information:
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The
@CityRochesterNY
is opening the David F. Gantt R-Center, located at 700 North Street, as a warming center and temporary warming shelter. The center will open at 9 a.m., and remain open around the clock for as long as it is needed.
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We’re working to restore power as quickly and safely as possible through the continuing strong winds and harsh conditions, which is causing travel and restoration challenges. There are ~15,400 customers without power. Please limit travel unless necessary.
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Always stay away from downed power lines. Even lines that appear dormant can be deadly. Refrain from removing tree debris that may be entangled with downed power lines.
Please call RG&E at 1.800.743.1701 to report downed power lines or other hazardous situations.
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A warming shelter will be available tomorrow for those who remain without power at David F. Gannt Recreation Center (700 North St, Rochester, NY 14605). It will be open from 9am to 9pm.
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Power restored to all in Gates and Ogden. Working hard to get the last 408 customers restored.
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Last week, the
@RITtigers
EV Team showed off their work to NYSEG and RG&E President and CEO Carl Taylor. The students built an electric road racing motorcycle and are now working on an all-electric dirt bike. RG&E is proud to sponsor this team and support their efforts.
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RG&E is responding to various outages across the region due to high winds. Customers are encouraged to call 1-800-743-1701 to report any outages and stay away from any downed electrical equipment including power lines.
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There are ~12,000 customers without power, with the majority of outages in Monroe, Allegany & Wayne counties. We’re working to restore power as quickly and safely as possible through the continuing strong winds & harsh conditions. Report outages by calling us at 1-800-743-1701.
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A large number of crews are working on Ridgeway Ave to restore power to customers after yesterday’s storm. We expect to restore the majority of impacted customers by midnight tonight.
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We’re proud to announce a $75,000 donation to
@FoodlinkNY
to support their efforts to provide meals and emergency food boxes to our neighbors in need. Read more via
@13WHAM
:
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We recognize our own, Ivette Torres, recipient of Baden Street Settlement’s Trent Jackson Community Impact Award. She worked hard to advocate for others during her cancer battle, which is why we teamed up with
@ROCRegional
to create a Wellness and Care Equity Fund in her name.
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#IAMROC
: Meet Marc, a Chief Gas Fitter who has been with us for nearly a decade. Marc says the best part of his role is “being able to work with a great group while working and serving the community I live in”. Thank you, Marc for your dedication to the Rochester Community.
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Both our website and mobile app are back up and running. Thank you very much for your patience as we worked to resolve the issues impacting these applications.
❗ Our website and mobile application are currently experiencing technical difficulties and we’re working to resolve these issues as quickly as possible. In the meantime, please report any outage by calling us at 1-800-743-1701. Thank you for your patience.
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We’re replacing approx. 3,000ft of underground cable on Beach Ave to enhance reliability for Greece & Irondequoit customers served by this circuit. We expect to complete this upgrade within a week and will continue to make additional investments to further strengthen our system.
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We would like to thank our contract & mutual aid workers who worked hand-in-hand with our crews last week to restore power to our customers safely and as quickly as possible.
We'd also like to thank our customers for their patience while our crews worked to restore their power.
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Our customers received an email today about our economic development efforts in the Flower City, but it contained photos of another beautiful Rochester - in Minnesota! We apologize for this error and are resending. Shout-out to
@ExperienceRoch
, the city of care and innovation!
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Today’s strong winds have the potential to cause power outages. If you lose power, report your outage to us at 800-743-1701.
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If you know Veronica Dasher, you know how passionate she is about her community, her colleagues and our customers. As RG&E Regional Manager of Government and Community Relations, she’s proud of the work and the people who make it all happen.
#WomensHistoryMonth
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We’ve prepared and are ready to respond as the storm enters our region. We appreciate our crews and workforce who are sacrificing time with their families this holiday weekend – they’re ready to restore power as quickly and safely as possible.
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Please use caution when driving near emergency responders and crews that restoring power for both their safety and yours.
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More than 1,000 company & contract personnel have been stationed across all of our service territories in preparation for the storm ahead
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It's National
#LineworkerAppreciationDay
! Today and every day, we're grateful to our great line workers for all they do to power our communities and keep the lights on. We hope you'll join us and
#ThankALineworker
today.
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Congratulations to RG&E’s Veronica Dasher who is finalist for
@RochesterChambr
ATHENA International Young Professional Award! This honor recognizes emerging women leaders who demonstrate excellence, creativity & initiative in their business or profession.
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Metro Justice, you may want to remove this post. In fact, Trish Nilsen is a long-standing NYSEG customer.
And guess whose rates are lower? If you think Monroe County deserves lower rates, better service, and an end to understaffing and job outsourcing, join us downtown this Friday, April 5th at 5:30pm!
#replacerge
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Our team recently volunteered to weed and harvest vegetables at
@FoodlinkNY
's Lexington Aveune Community Farm. This community garden and urban farm supports their Food Access Programs and Garden Project and serves Rochester's refugee community.
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Today, on National Lineman Appreciation Day, we thank all the men and women who work hard to keep the power on, especially during this time of unprecedented challenges.
#ThankALineman
#LinemanAppreciationDay
#Thankalineworker
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Congratulations to RG&E’s Veronica Dasher, named a finalist at the
@RochesterChambr
's IGNITE Awards yesterday. This honor recognizes YPs who excel personally and professionally and forge paths of leadership for others to follow. Learn more:
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NYSEG and RG&E On Target To Restore Power To Majority Of Customers By Midnight Sunday
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Today’s outage appears to be a result of an issue on the transmission system. Company personnel are currently working to identify alternate feeds and we expect all customers to be brought back online shortly.
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As strong winds continue, we’re responding to power outages across our service area. We have 1,800 field personnel responding to the event across the state, with nearly 500 of them stationed in Rochester. More:
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Safety is one of our top priorities. Recently, our electric field operations crew gave a "live line" demonstration to the Webster Volunteer Fire Department, equipping them with helpful information on how to handle certain emergency situations.
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Recently, three electric meter technicians demonstrated their exceptional commitment by assisting an elderly RG& customer. Mody Bouare, Tom Elliott, and Joe Miller assisted the customer after a storm, removing branches that fell on her plants. We are always at your service.
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We’ve placed 330 additional crews across our service area in anticipation of Winter Storm Elliott. This weather has the potential to cause power outages by bringing down trees and limbs.
Learn more about our preparations:
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Today, our team held a drive-thru food collection to benefit
@FoodlinkNY
and collected more than 400 pounds of donated canned food and other non-perishable food items. Foodlink is an invaluable resource to our community and we’re proud to support them!
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Hear from our regional manager of Government and Community Relations on why government-controlled power would be bad for customers in this opinion piece for The Empire Report:
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We’re proud to be one of the first utilities in the world to incorporate an all-electric backhoe loader into our fleet! Yesterday, we unveiled the zero-emission construction equipment, another step toward achieving a clean energy future. Read more:
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Are you facing an emergency? HEAP and EAP can help qualified customers pay their energy bills. HEAP opens today.
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The
@AVANGRID
Foundation along with RG&E were on hand recently to open Shirley's Playland, a project with
@RochesterRotary
The facility in Rush, NY is a playground that is fully accessible to other-abled children of all needs!
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Congratulations to our newest team of lineworkers. Two classes completed their apprenticeship and will serve divisions across NYSEG and RG&E, providing safe and reliable service to our customers.
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The head of the
@AVANGRID
Foundation, Nicole Licata Grant spoke recently to the
@aga_naturalgas
magazine regarding their 2018 Salute to Excellence Award in conjunction with RG&E from
@mccmccf
🔗
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Last week, we joined
@RocHabitat
to celebrate their latest home dedication on Copeland Street in
#Roc
. RG&E in collaboration with the Avangrid Foundation is proud to to have served as the energy efficiency sponsor for this home, which is ready for the family to move-in!
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Another storm could be upon us 😔 We’re monitoring the potential
#windstorm
and making all necessary preparations for the next few days ahead of us.
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Strong winds will blow across our region today, bringing the possibility of downed power lines. If you see downed wire, stay at least 30 feet away and call us immediately at 800-743-1701.
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Be sure to
#ThankALineworker
during today’s annual celebration of Lineworker Appreciation Day. Our crews at RG&E go above and beyond each day to ensure our customers cared for. Thanks for all you do!
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We are preparing for the potential of high winds and lightning on Friday. Despite the current health challenges across the state, we have more than 600 line and field personnel on-site with 200 more ready to respond should outages occur. Read more here:
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We recently partnered with The Shore Foundation to cover the refurbishment costs for 50 computer set-ups for local families to help bridge the digital divide in the Rochester community. Yesterday, those computers were distributed to Nativity Prep students and their families.
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Some heroes wear uniforms: We thank all the heroes - from our own teams and those in the communities we serve - for responding to Winter Storm Elliott this holiday weekend. Your dedication powers our communities.
As we ring in the new year, we're reflecting on our team's commitment to serving our communities every day-- especially in the recent winter weather. And we're thankful for the support from our neighbors as we quickly and safely restored power. We'll keep powering you every day.
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We're prepping our Mobile Command Center to help you at our pop-up customer service event at the Gantt Recreation Center Friday, April 14 from 10 a.m. to 2 p.m. Customer service reps & advocates will answer questions & help customers w/ their bills. We hope to see you there!
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RG&E expects to restore service to 90% of affected customers by late Sunday (3/12/2017 by midnight) 1/2
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#IAMROC
: Meet Zack! As Substation Relay Technician he helps install, maintain & operate the equipment that protects & controls our electric system. He also responds to electric system trouble to get things back up & running. Thank you Zack for your dedication to our customers!
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Wow! We had a remarkable turnout at last night's smart meter open house in Greece. Thank you for visiting. Our team enjoyed talking with residents about the new technology. Stay tuned for future events. Learn more at
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As we anticipate high winds, please know that NYSEG and RG&E are prepared and will have all the necessary resources in place to respond if necessary.
#stormready
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Smart meter deployment will begin in Rochester in April. To learn why this technology will benefit you and all our customers, click here:
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Crews will work through the night to repair the 600 downed wires and 118 broken poles in the region. That work includes setting replacement poles roadside to restore service to the 9,603 customers without power. More:
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Jillian Saucke and her team of trouble mechanic lineworkers, a sort of RG&E first responders, serve the Rochester community every single day. She’s proud of where she is in her career — a general forewoman overseeing a team of 38 lineworkers. We’re proud of her, too! Meet Jillian
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For
#ReadAcrossAmerica
Day, we're highlighting our employees who are making a difference in the
#ROC
community by distributing books to
@LtlFreeLibrary
locations across the region. We're committed to supporting our community by helping provide access to diverse reading materials.
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To our customers: we will never stop working for you. You’ve trusted us for 175 years, and our more than 800 Rochester employees will work 365 days a year to continue to prove to you that delivering safe and reliable service is our top priority.
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Service fully restored for RG&E customers in Livingston, Orleans, Oswego, and Wyoming counties. Be sure to thank a line worker!
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"Lowest Rates in the State for NYSEG and RG&E Customers." NYSEG and RG&E President and CEO shares her thoughts on the Companies' rate case joint proposal filed yesterday with the NY Public Service Commission, in today's
@EMPIREREPORTNY
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As we enjoy the long weekend, take a moment to thank America’s hard-working labor force. We’re thankful for the men and women who keep America going, and especially for our employees.
#HappyLaborDay
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Happy
#VeteransDay
! Today and every day, we thank every service member, especially those in our RG&E family, for their dedication, commitment, and duty to our country.
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RG&E recently took students from St John Fisher University's Sustainability Program on a tour of our Station 2 at High Falls in Rochester. Students learned about how hydro generation work, the ecology of the proposed state park site and conducted biodiversity cataloging.
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Strong winds are in the forecast through tomorrow and could cause additional extensive power outages with the potential to last several days. We urge you to monitor weather forecasts, stay safe and plan accordingly.
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RG&E Restores Power to More than 105,000 Customers - link to press release:
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Getting to know our CEO of
@Avangrid
. Pedro Azagra made a guest appearance on Poder 97.1 in Rochester with host DJ
@JohnnyMambo585
this morning. The two talked billing, infrastructure investment and music. Get to know RG&E at
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We couldn’t provide safe & reliable service without the employees who show up to work every day. We’re grateful to those who showed up at
@CityRochesterNY
City Hall last night to let our presence be known. We're here to stay, Rochester!
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Our team recently spent a day helping
@RocHabitat
remediate an existing home. We trimmed brush in the backyard, removed concrete steps, and filled a dumpster with interior home debris. It was a hard day’s work, but we had a great time giving back to our community.
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As our crews continue to work hard to restore power across the region, we encourage customers without power to take advantage of the available warming locations. View locations and hours of operation here:
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We’ve suspended late payments and disconnections this winter, offering bill credits to assist our customers in need.
#wehearyou
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STORM TIP: In the event of an outage, turn your faucet on to a trickle to prevent pipes from freezing.
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Yesterday, we celebrated our colleague Kyle Banks as a member of
@RBJdaily
's 2020 class of Forty Under 40! This event recognizes individuals who will be the future leaders of Rochester. We’re proud to have Kyle on the RG&E team.
#RBJEvents
Learn more:
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