Medallia
@Medallia
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The #1 Enterprise Experience Platform — Fastest Insights. Fastest Action. Fastest ROI.
San Francisco, CA
Joined December 2008
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We are excited to announce that Medallia is sponsoring the British professional sailor Pip Hare (
@pipoceanracing
) in her attempt to sail single-handed, non-stop around the world as a competitor in the 2020-2021 Vendée Globe.
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The world is moving to
#remote
video as a fast and powerful way to capture rich customer feedback and insights - a driving force behind the need for a centralized platform to store, search and analyze the contents.
#MedalliaEXP
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As employers look forward and plan for the future, it is important to include feedback from your employees. The decisions made today will set your company up for the coming years.
#EmployeeExperience
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114
Pip Hare will take part in the world’s toughest single-handed yacht race, the
#VendeeGlobe
, as the skipper of racing yacht
#Medallia
. Her goal is to break the current female record and her entire career has been focused on breaking down barriers.
#PipHareXMedallia
@pipoceanracing
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Today,
@pipoceanracing
set off from Poole for France as the next step towards the start of the
#VendeeGlobe
. Be a part of the fan experience and send your video messages or questions to Pip now using
#MedalliaLivingLens
.
#PipHareXMedallia
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11
105
Just now during the opening keynote of
#MedalliaEXP
@LeslieStretch
was joined by Barbara Morton from the
@DeptVetAffairs
who shared how they are listening to customers and taking their lead to meet their needs.
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See how
#Medallia
Experience Cloud connects positive
#CX
with financial return in this commissioned
@Forrester
Consulting study.
#CXimpact
#EXP18Medallia
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Discover how to
#winthruCX
at
#DF18
and ride away with a
@harleydavidson
. Meet us in the Medallia Lounge to find out how.
Trade promotion only. Must be an attendee of Dreamforce to enter.
#sweepstakes
11
12
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We are excited to introduce
#Medallia
Speech, a new solution for capturing, analyzing, and taking action on voice interactions to deliver a holistic view of the customer journey and improve call center efficiency. Learn More:
#MedalliaEXP
0
12
77
Jon Farney, CFO of
@StateFarm
, stopped by the opening keynote of
#MedalliaEXP
to chat with
@LeslieStretch
about their customer-centric approach leading them through rapid change.
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She did it! Medallia is proud to welcome back British Sailor
@piphare
after her non-stop, unassisted, solo circumnavigation of the world in the
@VendeeGlobe
race. We’re in awe of her achievement and are honored to have been with her every step of the way as title sponsor.
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81
Companies are making plans for the future and employees expect to have a say in decisions being made. Learn 5 ways companies can establish a deep connection with their employees and empower teams with actionable insights to improve the
#employeeexperience
.
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9
67
Congratulations
@pipoceanracing
on reaching Cape Horn, a huge milestone in the
@VendeeGlobe
race. Your positivity is an inspiration to us all! Go Pip, go!
UPDATE: At 01h56 UTC this morning Pip passed Cape Horn ⛵️🌎🥳
@Medallia
@Smartsheet
#vg2020
#vendeeglobe2020
#solosailing
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We’re excited to support
@pipoceanracing
through our
#MedalliaCrowdicity
technology as she takes one of the world’s toughest endurance races, the
#VendeeGlobe
! Join the community now to support Pip with your ideas for obstacles she’ll face on her journey.
#PipHareXMedallia
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Despite significant investment in
#employeeengagement
programs, many organizations continue to see flat engagement scores. There is a better way to understand employees, take action on their feedback, and engage the entire
#workforce
with Medallia and
@DeloitteUS
.
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Adverse and irregular wind speeds are a huge part of sailing. What do you think will be the maximum wind speed
@Pipoceanracing
will face in the
#VG2020
? Be part of the fan experience and place your best guess on the Crowdicity community!
#PipHareXMedallia
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Learn how North Central Health Care improved the recruiting process and boosted staff recruitment with personalized messaging using
#MedalliaZingle
.
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Racing in Formula 1 (
@F1
) is a lot like delivering a great customer experience. Both take thousands of signals captured in real-time to enable a team to act quickly to drive performance.
We are proud to be the
@McLarenF1
Team’s Official Feedback Partner. 🔶🏁
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Sign up to learn how elite athlete
@PipOceanRacing
builds resilience, handles pressure and manages her team of remote workers as she talks with Leslie Stretch, CEO of Medallia, on October 22nd.
#MedalliaTalks
#VG2020
#PipHareXMedallia
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The
#VG2020
started over a week ago, and
@pipoceanracing
is well on her way to her goal voyage. Check out Pip's latest video diary and follow her journey for the latest on her GPS location, speed, and key insights into Pip’s overall well being.
#MedalliaXPipHare
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Today’s the day, join us in supporting Pip! Bon Voyage
@pipoceanracing
as you set sail on Vendee Globe! Your focus, determination and skills are hugely inspirational – we’re proud to be with you every step of the way, from everyone at Medallia.
#MedalliaXPipHare
#vg2020
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Hear from our innovative
#customerexperience
product leaders and customers with no travel required.
#MedalliaEXP
0
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Get a cuppa coffee or tea, grab your notebook, and get ready for the Experience event of the year. The opening keynote will commence at 9 am PDT. Click on the link below to join.
#MedalliaEXP
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How do you anticipate, act on, and adapt to the changing expectations of today’s empowered consumers? Join Phil Davis of
@Accenture
at
#EXPMedallia18
to find out how the most successful
#CX
leaders are leveraging customer feedback.
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Capturing signals is crucial when trying to understand the
#employeeexperience
. However, the analysis and ability to turn those insights into action to drive real impact in the workplace is when the magic happens.
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We know that confronting inequality takes more than words, it takes action.
@LeslieStretch
shares
@Medallia
's commitment to doing our part to drive racial equality.
#BlackLivesMatter
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Learn how to use
#MedalliaCrowdicity
to benefit from the collective expertise and creativity of customers and employees. This easy-to-use application reveals innovative new thinking on how to improve experiences.
#MedalliaEXP
Watch now:
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With
#customerexperience
changing quickly, organizations need to be just as agile and responsive. Bringing together Medallia &
@servicenow
allows you to get a clearer picture of what your customers and employees are, or aren’t, telling you in the moment and take immediate action.
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Discover how
#Medallia
Insights Suite allows you to quickly collect and understand customer opinions and motivations to drive faster growth and revenue.
#MedalliaEXP
Watch now:
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33
It's official: we're expanding our partnership with
@McLarenF1
! Beginning in the 2023 season, Medallia will be the experience partner for the
@ArrowMcLarenSP
IndyCar team and will appear on the Chevrolet cars and team uniforms throughout the
@IndyCar
Series. 🏎️🏁
McLaren Racing today announced Medallia as an official partner for the Arrow McLaren SP team beginning in the 2023 season.
Read more about the partnership below. 👇
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Aboard the Medallia yacht,
@PipOceanRacing
finished the
#RDR2022
after 13 days and 3,500 nautical miles at sea — becoming the first British skipper and third woman to finish this year's race!
Congratulations, Pip, on an incredible achievement! ⛵👏
Congratulations to RORC Member
@pipoceanracing
on completing the Route du Rhum. 👏🇬🇵
Pip Hare (IMOCA 60 Medallia) crossed the finish line of the Route du Rhum after 13 days, 08hrs, 38min and 12s of racing, finishing in 12th place.
#RouteDuRhum
📸 Vincent Olivaud / Ocean Images
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Join us in congratulating
@pipoceanracing
for winning the
#LonelyRockRace
today. It was Pip’s first competitive race sailing Medallia - what an exciting moment on the journey to the
#VG2020
, congratulations!
#PipHareXMedallia
0
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Read this case study to learn how The Canadian Automobile Association (
@CAA
) leveraged
#Medallia
to increase response rates to 46% and overall
#membersatisfaction
to 87%, and as a tool to gather positive feedback during the pandemic with a 5 point increase in Roadside
#NPS
.
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One year ago we gathered at the NYSE to ring in our first day as a public company. Since that day we’ve seen our platform grow to capture signals from video, voice, messaging and ideas and enabled businesses and governments to deliver amazing experiences. Happy IPO Anniversary!
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@MotoAmerica1
is the fastest motorcycle racing in North America featuring 190+ mph Superbikes on America’s greatest road racing courses. We're excited to sponsor the upcoming
#MotoAmerica
Superbike Speedfest events this year!
0
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Michelle Peluso shares how
@IBM
is understanding their clients and finding their purpose by empowering employees with client feedback.
#MedalliaEXP
0
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Thank you to everyone who joined us for
#MedalliaEXP
, but the fun does not stop today! All content from today's virtual session is now available on-demand and ready for you to explore.
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Get ready for all the action — our partner
@MotoAmerica
's second season of
#PressureToRise
premieres soon. 🏍️
Coming soon, it's the premiere of "Pressure To Rise" Season 2. MotoAmerica's running documentary about the riders and teams of the
@Medallia
Superbike Championship. Get a uniquely up-close and personal perspective on the sport you love. The sport you want to know more about.
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Airbnb and Medallia discuss the keys to an innovative customer experience:
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We are excited to announce that Voci Technologies will be joining the Medallia Family. This acquisition will combine Voci’s leading real-time speech to text capabilities with our powerful experience management platform to deliver a rich, single view of the customer.
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Huge congratulations from everyone at Medallia for crossing this momentous milestone in your race around the world. Your bravery and determination are an inspiration to us all.
#GoPipGo
!
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.
@pipoceanracing
takes off for the
@RouteDuRhum
aboard the Medallia yacht this weekend! ⛵
As it's the final race of the year, check out Pip's blog post to discover how she's preparing.
|
#RDR2022
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Gartner® named Medallia a Leader in the 2021 Magic Quadrant™ for Voice of the Customer, receiving the furthest placement for completeness of vision. Read more:
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Thank you
@lilitomovich
for an amazing keynote on building brand purpose from the inside out! Employees are the magic behind the show
#EXP17
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10
26
We’re thrilled to announce that Medallia has been named a market leader in the 2017
#CFM
@forrester
Wave Report!
#CX
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We are excited to share that Medallia has acquired
@thesense360
, the next generation consumer insights company delivering real-time consumer and competitive intelligence to help brands understand where, how, and why buyers and non-buyers spend their time and money.
1
11
27
Gartner named Medallia a Leader in the new 2020 Magic Quadrant for Voice of the Customer. Of the 15 vendors evaluated, we received the highest placement for completeness of vision and are recognized for having the highest adoption and footprint.
0
12
26
There is no better time to confront inequality. Medallia stands by our values and denounces racism and stands united in support of the Black Community.
0
5
25
Meet the new Medallia. Today we’re unveiling a redesigned logo that features a new typeface, color, a redesigned app icon look and more. You can read about Medallia’s new logo here
0
10
22
We are excited to announce that we have entered into a definitive agreement to acquire
@StellaConnect
, the real-time feedback, coaching, and quality management platform for
#customerservice
teams.
0
10
25
Learn how
@DelTaco
used
#MedalliaLivingLens
to collect 150
#consumerresearch
videos and distilled them down to a 28-minute showreel to help them make significant improvements to their
#customerexperience
.
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Today we are excited to celebrate our Knowledge Center Community Spotlight winner, Jeff Whitney, Sr. Program Manager at T-Mobile. Thank you, Jeff, for all that you do to support your peers and the broader community!
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23
Calvin Ricks, VP of US Retail Sales & Services at
@HRBlock
, discusses the conscious decision to make service quality visible every day, in order to supply frontline associates with the feedback needed to improve the customer’s intent to return.
#MedalliaCityTourNYC
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4
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Medallia will acquire Thunderhead, the leader in every-channel journey orchestration, strengthening our ability to power individualized journeys and conversations at scale.
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Our goal is to help organizations create a unified customer experience program across digital, the contact center, human resources, operations, research, and beyond that drives growth.
We are proud to be named a leader in the latest The Forrester Wave™.
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After an amazing rehearsal these
#cx
all stars are ready to knock your socks off during tomorrow’s opening keynote! Whether you’re here in San Diego or joining via the livestream, this is not to be missed
#MedalliaEXP
0
4
20
We are excited to announce that Medallia has received the highest score possible in the Enterprise and Global Strategy criteria, as well as the execution and delivery on roadmap and product vision and strategy criteria.
0
4
22
Medallia named a Leader in The Forrester Wave™. Download the full report:
0
6
22
Gorgeous weekend during
@Cowes_Week
to take a group of customers and partners out onto the water with
@pipoceanracing
!
#CowesWeek2022
⛵
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Medallia was named a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.
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U.S. Olympic Ski Champion Lindsey Vonn shaped the world’s perception of what it means to be an athlete and a leader. See her at
#MedalliaEXP
and check out the entire line-up. Register today!
0
4
21
As we observe
#Pride2020
, Medallia wants to acknowledge the current state of the world and we stand in solidarity with the black community. We are committed to listening, engaging, and educating ourselves.
#MedalliaQField
❤️🧡💛💚💙💜🖤
0
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21
Welcome to Long Beach everyone! Who's ready for the next few days of
#CX
goodness?
#EXP18Medallia
0
4
20
The way we interact with customers is rapidly changing.
@FredReichheld
, the Creator of the Net Promoter System, shares what he believes it will take for businesses to sustainably grow.
#MedalliaEXP
#NPS
Watch now:
1
8
22
We could not be more excited to welcome the Kampyle team to Medallia - and launch Medallia Digital!
0
13
21
Learn how
@RentACenter
increased
#sales
performance by focusing on
#customerexperience
and capturing omnichannel insights with Medallia via in-store, digital, and
#textanalytics
.
#PoweredByMedallia
0
2
18
Medallia in Forbes! Word of mouth sends sales through the roof: get customers who love you to tell their friends
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From all of us at Medallia, Happy
#CXDay
2020! Thank you to everyone working in our industry, especially those on the front lines who have continuously engaged customers while trying to achieve critical tasks in a fundamentally changed world.
0
8
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With Medallia and
@Salesforce
, the outside-in view of the customer can be unified with Salesforce data to ensure that service center representatives understand each customer, drive higher customer loyalty, and improve business outcomes.
0
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Download now to learn how you can unlock the signals from every call with AI-powered
#speechanalytics
to identify key inbound call drivers, reduce costs, and improve
#customersatisfaction
.
#MedalliaSpeech
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1
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As Medallia’s partnership with McLaren starts for the 2024 Formula 1 season, we wanted to take a look back and ask McLaren fans around the world about their favorite McLaren Moment from 2023.
Wishing the McLaren team the best of luck as they hit the track in Bahrain!
#McLaren
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3
20
We're excited to share that we've entered into an agreement to acquire Decibel — an award-winning digital experience analytics platform and Medallia Digital partner since 2018. Our media release can be read here:
0
5
20
This morning during
#MedalliaEXP
, Medallia's Chief Product Officer
@sarikakhanna
shared our latest product innovations in customer and employee experience. Read More:
#MedalliaEXP
0
2
21
Medallia was recently named a leader in the Gartner Magic Quadrant for Voice of the Customer report, which recognized our strong vision for how voice of the customer can be operationalized. Read more about what this honor means to us.
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9
21
We're beyond excited to have
@Tiffani_Bova
of
@salesforce
join us at Experience this year and share her wealth of knowledge around
#CX
and customer growth! Don't miss it:
#EXP18Medallia
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8
19
Find out how some of the world's leading brands are creating experiences that customers love!
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Medallia is proud to announce Leslie Stretch, President & CEO of Medallia, was named the 2021 Service to the Citizen™ as Industry Executive of the Year.
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We just released a TON of customer experience case studies. See how leading brands are creating impact through CX:
http://t.co/OvDEAL9nY5
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5
18
Customer experience trends, pulled straight from our client portfolio:
http://t.co/foEODzM8dc
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3
18
We couldn't be more thrilled to welcome Marc Vanlerberghe, former Android CMO, to lead our Marketing organization:
0
9
17
Join us on March 22nd for our first ever Women in Sales event! We'll be discussing the path to leadership and how to bring your whole self to work. Register here:
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9
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Medallia has been named a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022, and received the highest score possible in 17 criteria.
|
#TextAnalytics
#NLP
#NLU
#NLI
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10
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We are excited to welcome James D. White to the Medallia family, as a newly appointed member of our board of directors.
#MedalliaLeadership
1
7
18
We are excited to announce the launch of a virtual fan experience site designed to help
@pipoceanracing
engage with fans in a rich way during the
#VendeeGlobe
which began on Sunday, November 8th, 2020.
#MedalliaXPipHare
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