Tiffani Bova
@Tiffani_Bova
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Growth Evangelist | 2x WSJ Bestselling Author | Strategist | Executive Advisor | Keynote Speaker | 3x Thinkers50 | Hawaii Native
LAX-HNL
Joined March 2009
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Pinned Tweet
I’m excited to announce that my videobook “Growth IQ” is now out as a videobook on LIT Videobooks! Explore the 10 essential paths that companies can adopt for growth and the components necessary for their successful implementation.
Get this videobook along with other titles from…
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4
11
”The Way To Feel Good Is To Do Good....Find Your Good and Do It” — Jon Bon Jovi
@jonbonjovi
#SundayThoughts
#JBJSoulKitchen
#Homeless
156
2K
6K
"Station Squabble" shows two mice scrapping over food on a London Underground station platform.
📸Sam Rowley
Just won a wildlife photography award against 40k others from London's Natural History Museum.
@NHM_London
#PhotographyIsArt
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672
3K
When the phone ☎️ was tied with a wire,
Humans
..................Were Free
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374
3K
Goodhart’s Law: “When a measure becomes a target, it ceases to be a good measure.”
Campbell’s Law: "The more a metric is used, the more likely it is to corrupt the process it is intended to monitor.”
What do you think?
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319
929
To produce the 5k Olympic medals being awarded in Tokyo, officials extracted metals from ~79k tons of recycled electronic devices, including 6.21m phones.
@NBCOlympics
@TeamUSA
12
107
842
Those who helped create modern tech. Gender diversity is absolutely key to
#innovation
[
#STEMDay
#WomeninTech
]
25
471
652
“My wife asked me why I spoke so softly in the house. I said I was afraid Mark Zuckerberg was listening! She laughed. I laughed. Alexa laughed. Siri laughed.”
— James Franco
#FridayFeeling
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694
“Everyone you meet is fighting a battle you know nothing about. Be kind. Always.”
— Robin Williams
#WorldMentalHealthDay
3
100
578
“When I have an interview w/ god at the end of my life, he’s not going to show me how high I went on an org chart, or how much money I left behind.
But rather, he will say “Clay can we talk about the individuals you helped to become better people. “
—
@claychristensen
RIP
14
207
572
"I look forward to the day when I am just a director and not a 'female director'
@PattyJenks
@WonderWomanFilm
#womeninfilm
#RedefinePower
19
166
466
The answer to chaos 🤔 ....shake it off.
Watch these nails fall right into place.
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#womenintech
Those who helped create modern tech. Gender diversity is absolutely key to
#innovation
#WITBragDay
#STEM
[H/T
@hayleyleibson
]
10
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394
CFO asks CEO "What happens if we invest in developing our people and they leave us?"
CEO says "What happens if we don't and they stay?"
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When a bookstore is a piece of art.
The new incredible Tsutaya Bookstore in Nagoya Noritake Garden, Japan has an incredible mirrored bookshelf and a curated selection of books.
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Leaders:
Care
Show respect to all
Reward people skills
Win People over
Focus on intangibles
Teach, teach, teach
Share Leadership
Foster open communication
Create opportunities to lead
Relish Diversity
Promote Difference
Fuel Enthusiasm
― Tom Peters
@tom_peters
#Leadership
10
198
396
“The first match I ever lost I was 8 years old and it was 6-0, 6-0, the only time that happened in my career”
@rogerfederer
“Now there a message, you might fail, just never give up.”
@BearGrylls
on
@NBCRunningWild
#runningwild
Now the GOAT of 🎾 amazing!
4
69
393
Who needs a Tesla E-Bike?
@elonmusk
I didn’t know I did until I saw this.
What do you think
@RexChapman
? 🤔
25
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397
“If I know there’s going to be a greater reward for taking a greater risk…usually I’ll do it.”
—
@MileyCyrus
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386
Might be the best creative brief ever.
Mick Jagger to Andy Warhol in 1969.
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In most organizations,
#innovation
isn’t hampered by a lack of ideas, but rather a lack of willingness to look at ideas with a different perspective.
Get away from:
“We’ve tried it before”
“That’s not how we do it”
And get going on the future state – what’s possible.
#CEO
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369
"If you don't vote, you don't exist. It is the only place where we are truly equal...the voting booth."
—
@GloriaSteinem
Can't wait for this conversation w/ Meghan, The Duchess of Sussex and Gloria tomorrow!
#EqualityForAll
#Vote
Meghan, The Duchess of Sussex and
@GloriaSteinem
discuss representation, why each vote matters and how all women “are linked, not ranked." MAKERS has an exclusive look at that historic backyard chat! 🙌 Q&A to come tomorrow!
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926
3K
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Don’t be that leader that is too busy to hear new ideas.
#Innovation
is a team sport.
#GrowthIQ
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Try.
Try again.
Try once more.
Try differently.
Try again tomorrow.
Try and ask for help.
Try finding someone who's done it.
Try to trust the process.
Try to always believe in yourself.
Keep trying until you succeed.
#MondayMotivation
5
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The fastest way to get customers to love your company — is to get employees to love their job.
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#DearClassof2020
While not ideal....if you can't have your graduation in person...this line-up of virtual commencement speakers is off the charts!
@BarackObama
@MichelleObama
@ladygaga
@Malala
@CondoleezzaRice
@sundarpichai
@aliciakeys
#BTS
#Classof2020
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“Carry out a random act of kindness, with no expectations of reward, safe in the knowledge that one day someone might do the same for you.” — Princess Diana
#SaturdayMorning
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The fastest way to get customers to love your company — is to get employees to love their job.
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The shortest distance to customers loving your brand is through employees who love their job.
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"If you think money is going to make you happier, you are completely confused,"
—
@pitbull
@CNBCMakeIt
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"Service to others is the rent you pay for your room here on earth."
~ Muhammad Ali
#SundayMorning
#Newyearsday
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I set this goal for myself 7 years ago. And now, being named to the
@thinkers50
Global List of Top Management Thinkers among so many names I have admired is.....well...WOW!
Thank you to all who have read
#GrowthIQ
and support my work! I am grateful for you🙏
#Thinkers50
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What’s holding
#WomeninTech
back?
The stark differences between the answer between men and women is telling.
#FutureOfWork
#WomeninSTEM
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“If nobody ever rebelled, nothing would ever CHANGE.”
— Angelina Jolie
Thank you to all the rebels 🙏
#TuesdayMotivation
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They used to say a customer has to see an ad 7x to remember it.
@Starbucks
logo drawn from memory. What does this tell us?
#CMO
#branding
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Thrilled to announce launch of my "What's Next!"
#Podcast
about all things
#CX
#Sales
#Innovation
Subscribe today!
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The most extraordinary lives are often the ones lived most quietly.
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The operative word in this announcement is “experiment” - on the heels of shutting down the pop-ups they are opening more brick and mortar (grocery) stores.
Lesson 👉🏻Launch-Learn-Iterate-Learn-Rinse/Repeat.
#GrowthIQ
Amazon will close its 87 pop-up locations to end the yearslong experiment by late April
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Managing Oneself:
• What are my strengths?
• How do I perform?
• How do I learn?
• What are my values?
• Where do I belong?
• What should I contribute?
— Peter Drucker
#MondayMotivation
6
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#Sales
#CMO
> Remember it isn't about 'our' process or funnel - it's about the
#customerexperience
& the
#CustomerJourney
> put customer 1st
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Your biggest competition isn't other co’s. Your competition is:
👉 internal inertia
👉 siloed organization
👉 wrong KPIs
👉 ideas you neglect
👉 disengaged employees
👉 poor customer experience
👉 misaligned products
👉 not using new tech
Fix that. Then compete.
#GrowthIQ
5
105
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.
@Ford
re-purposing its infrastructure to produce ventilators and medical face shields.
@Hanes
is adapting textile infrastructure that normally cranks out cotton undies to manufacture 1.5m masks a week.
@lyft
is using its massive fleet to deliver medical supplies.
#coronavirus
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👉🏼Past: Job titles are for yesterday.
👉🏼Today: Skills are the new labour market metric.
⇒ Future: Continuous Education and Skills
#Futureofwork
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203
Thank you to all the medical workers and first responders who are fighting
#COVID
ー19 from the top of the
@salesforce
tower in San Francisco illuminated with a video of clapping hands and prayer flags.
#SalesforceOhana
@Benioff
💜💜
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She won 2 Nobel Prizes. Her work laid the groundwork for modern nuclear medicine. She invented mobile X-ray machines. As fait would have it, she died from Radiation- related illness. Marie Curie is a
#WomenInScience
#WomenInSTEM
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By 2020,
#AI
will create 2.3 million jobs while only eliminating 1.8 million.
@Gartner_inc
[
#FutureofWork
#ArtificialIntelligence
#Jobs
]
5
160
187
The Fourth Industrial Revolution Is About Empowering People, Not The Rise Of Machines
#futureofwork
#4IR
#BigData
#AI
#machineintelligence
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"Service to others is the rent you pay for your room here on earth."
~ Muhammad Ali
#WednesdayWisdom
#50CompaniesCare
@SalesforceOrg
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“When the phone ☎️ was tied with a wire
....Humans
..................Were Free.”
#TuesdayThoughts
(h/t
@kashthefuturist
for image)
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Innovation Killers:
—That's not how we do it here.
—We tried that (yrs ago) and it didn't work.
—The *source* of idea lacks 'experience'.
—Our competitors tried and it didn't work.
—The culture doesn't “like” failure.
— Too busy to listen. 👇🏼
#GrowthIQ
#innovation
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Transforming an org requires a 'beginners mindset' otherwise you end up right back where you started
#leadership
#ceo
thxs
@tnvora
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If someone asks you for help, take a moment to realize what a compliment that is that they trust you enough to be so vulnerable.
Treat that request with the utmost compassion and respect.
@AdamMGrant
[
#mentoring
#Leadership
#WednesdayWisdom
]
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Things You Can Control:
— How often you smile
— Being kind to other people
— Your Compassion
— Your Attitude
— Taking responsibility for your actions
— Saying Sorry
— Giving
— Listening
— Being a good friend
— Serving others
#WorldKindessDay
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65
175
"One thing I love about customers is that they are divinely discontent.
Their expectations are never static - they go up.
Yesterday’s ‘wow’ quickly becomes today’s ‘ordinary’.
You cannot rest on your laurels. Customers won't have it.'
—
@JeffBezos
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I'm excited to share with you that my new book,
#GrowthIQ
, hits store shelves today. It's been a long journey, but the day has finally come. I hope you pick up a copy soon because I'm looking forward to hearing what you think. Thanks for all the support!
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What does your CEO do to support
#EqualPay
? I can show you what mine does
@Benioff
@salesforce
@SalesforceEQ
#WomensMarch2018
#EqualityForAll
#SalesforceOhana
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37
146
8 enterprise technologies for 2020
#AI
#AR
#Blockchain
#Drones
#IoT
#Robots
#VR
#3Dprinting
H/T
@MikeQuindazzi
@wef
#RISEConf
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One of my favorite questions > “Who has primary responsibility for Customer Experience?”
My answer still remains...if the entire Co. isn’t customer-led “one dept, one person, one metric” doesn’t have a chance.
#cx
#CustomerExperience
#CCO
#GartnerTGI
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Be this person. 👇🏼
In life, it isn’t about what you say it’s about what you do.
UCLA’s Jaylen Hands reminds Moses Brown to keep his head up.
#SaturdayMorning
#leadership
5
39
157
“When I have an interview w/ god at the end of my life, he’s not going to show me how high I went on an org chart, or how much money I left behind.
He will say “Clay can we talk about the individuals you helped to become better people”
—
@claychristensen
13
34
163
The *Real* To-Do List:
Laugh
Sing
Read under a tree
Count your blessings
Hope
Hug your friends/family
Walk barefoot on the grass/beach
Give thanks
Love (a lot)
Keep on loving
Take deep breaths
Pay it forward
Be Present
#SaturdayMorning
6
54
154
Mind blown 🤯 It was a long-time goal of mine to make the
@thinkers50
list, but to make it a second time, my 💜 is full. I am so grateful for all the support I have received over the past decade from so many amazing people. Thank you. 🙏
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The lifecycle of
#innovation
may get caught in the gap between strategy and execution.
#leadership
#CEO
#CIO
#designthink
2
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“We should always have three friends in our lives.
—One who walks ahead who we look up to & follow,
—One who walks beside us, who is with us every step of our journey,
—One who we reach back for & bring along after we’ve cleared the way.”
~ Michelle Obama
#SaturdayMorning
4
55
150
What a toxic culture or a bad manager can do to talented people.
7
36
155
Turn the pages of Leonardo da Vinci’s Visionary Notebooks > Browse 570 Digitized Pages which represents “the living record of a universal mind.” via
@openculture
0
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122
Today's Thoughts:
1. Customer Service is the new growth engine.
2. Stories are the new
#sales
pitch.
3. Employees are the new brand ambassadors.
4. Customer experience is the new product.
5. Employee-First + Customer-Centric🌟
#GrowthIQ
#CX
#CustServ
#CustomerExperience
6
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148
Customer satisfaction is not primarily achieved through goals, metrics and internal processes.
It’s about people, culture and values.
[
#CX
#CustServ
#CSAT
]
@tom_peters
6
96
147
On April 3, 1934, a legendary primatologist was born and would change the world forever. 🦍
Happy Birthday Dr. Jane Goodall!
@janegoodallinst
#EarthDay
#JaneGoodall
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38
143
0
35
145
The biggest
#Innovation
killers are people and process not tech. [
#CEO
#DigitalTransformation
#CIO
]
4
88
120
Being kind is a choice.
#SundayMorning
(via Christina Weaver/FB and
@overtime
)
@KingJames
@StephenCurry30
2
23
141
From Recorded
#VC
Conversations Analysis Shows How Differently They Talk About
#FemaleFounders
vs Male Founders. Silicon Valley.
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Coming to a street corner near you.
This 3D panel on the facade of a mall in Chengdu, China.. 🇨🇳
3
38
137
"When the power of love overcomes the love of power, the world will know ☮️ "
—Jimi Hendrix
@JimiHendrix
#WednesdayThoughts
3
42
134
#mondaymotivation
The future of
#sales
is when you put customers first - that is when real engagement happens
#CX
5
130
137
Experiences matter.
Experiences are journeys.
Journeys are designed.
Don't fail your customers by delivering a poor experience
#CX
.
#WednesdayWisdom
1
23
43
“Everything is hard until it isn’t.
Everything is strange until it isn’t.
You just have to open your heart and feel.”
—
@YoYo_Ma
with
@soledadobrien
5
32
138
It's never too late to start doing whatever it is you know you should be doing.
#Entrepreneurs
#startupday
7
57
104
Being resilient isn’t possible if you are burned out.
Be kind to yourself and take breaks.
2
55
138
32 Stats That Should Guide Your
#SocialMediaMarketing
Strategy [H/T
@ipfconline1
]
#SMM
#ContentMarketing
#marketing
#sales
#ABM
1
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121
Success happens because of all the things you do that people don't see
#TuesdayMotivation
#hardworkpaysoff
0
77
118
Amazing
#IoT
Ecosystem Map
#BigData
#AI
#IIoT
@RWW
@DeepLearn007
@ipfconline1
@JimMarous
@MikeQuindazzi
#IIoT
[H/T
@TopCyberNews
]
1
141
128
How do you measure your success?
Is it your job and income?
Or is it more personal?
7
43
134
Things You Can Control:
— How often you smile
— Being kind to other people
— Your Self-Talk
— Your Compassion
— Your Attitude
— Your Exercise
— Taking responsibility for your actions
— Saying Sorry
— Giving
— Listening
— Being a good friend
#SundayMorning
6
50
130