Blair Pleasant
@blairplez
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unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]
Santa Rosa, CA
Joined June 2008
I'm excited to be speaking at Enterprise Connect 2026, and would like to see you there! #EnterpriseConnect @enterprisecon Learn more and register here:
invt.io
Register now
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How do you report a fraudster/scammer account that is posing as SAS customer support but is a scammer in Kenya? SAS-HelpDesk☎️ is fake tried scamming money from me.
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Let's shame these bigots as much as we can.
MAGA man ready to call ICE on charity worker—for speaking Spanish. "You're a lousy stinking immigrant," man yells adding racial slur. "You don't even speak English." "I am a U.S. citizen and came here legal," woman responds. "And you know what? I speak better English than you."
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"Wildix is Calling – Wildix Analyst Day 2025." My takeaways on the @Wildix_ analyst event, the key messages, company differentiation, and more. #ucoms #UCaaS @deliahmathieu @dimosler @SteveOslerWdx @EmilianTomasoni @BCstrat
https://t.co/1guZPgGFzv
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NiCE Analyst Summit 2025 – Orchestrating the AI-first #CX Era. Summary and takeaways from the @NICELtd analyst summit. @BCstrat #AIFirst #AIFirstCXPlatform #FutureOfCX #NiCEWorld #NiCEAnalystSummit2025 #CCaaS
https://t.co/bNXbZZLTiK
bcstrategies.com
NiCE held its Analyst Summit in beautiful Vienna, Austria—its first major event under a new executive team that includes CEO Scott Russell, CMO Michelle Cooper, President of Product and Technology...
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Masks come off in Venice. We’re excited to host the first Analyst Day next week and share our story, unfiltered, for the first time after 20 years from our founding. @orumohiuddin @FazilCanBalkaya @epopova @McGeeSmith @blairplez @craigdurr @DaveMichels
#WildixisCalling
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In this latest BCStrategies article, @BlairPlez, President & Principal Analyst, COMMfusion, shares takeaways from the @Five9 Analyst Summit 2025! 🙌 Read the full recap: #TheNewCX #CustomerExperience
bcstrategies.com
Five9 hosted its annual analyst summit at the stunning Montage Resort in Cabo San Lucas, Mexico. The theme, “Putting the New CX into Action,” reflected the company’s focus on moving beyond vision to...
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Another angle of the ICE Agents arresting me for singing in Portland Oregon! 🎥 By Alex Gonzo RT so Elon has to pay me TWITTER AD revenue money for Lawyers 💖🌈
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How to Create an AI User Adoption Strategy - my latest on @nojitter Too often, employees aren’t trained, informed, or motivated to integrate AI into their daily work. Companies must build an AI end-user adoption strategy. #CX #UCaaS #ucoms #CCaaS
nojitter.com
Too often, employees aren’t trained, informed, or motivated to integrate AI into their daily work.
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What happened to @Benioff? He went from being a proud liberal to pro-ICE, pro-Trump. He stopped supporting some of the great causes he championed and now welcomes the national guard to SF? Really? What a 180 turn.
politico.com
The tech billionaire's comments put the longtime Democratic ally at odds with city and state leaders.
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How to Create an AI User Adoption Strategy - my latest on @nojitter. Key steps to help drive successful #AI adoption across the enterprise. #UCOMS #UCaaS #CX #CCaaS
https://t.co/FsMwQXcL1o
nojitter.com
Too often, employees aren’t trained, informed, or motivated to integrate AI into their daily work.
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More physical assault on protestors by ICE agents. The police state doesn’t care about your 1st amendment rights no matter who you are or what your citizenship status is. It’s time for legislation that creates a code of conduct for ICE and mandating body cameras.
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Retail Reinvented: The Rise of AI Agents in Customer Experience. If #Retail #CX is important to you, this is a must-watch webinar. Thursday Oct 16 at 11 PT. Register here https://t.co/n6O0HCcTRO
@SendBird @cstudt
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In Chicago, four vehicles descended and eight ICE agents moved in to kidnap a child. She screams, “I’m 15,” as ICE yanks her from the car and kneels on her neck. This is not about immigration enforcement. It's about terrorizing Americans.
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Here’s a video of your agents shooting a projectile at a priest.
BLESSED ARE THE PEACEMAKERS
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"Five9 made clear that it has both a vision for the next stage of CX and a growing team of AI experts to execute it...," said @blairplez, President & Principal Analyst, COMMfusion. In this latest BCStrategies article, Blair shares takeaways from the Five9 Analyst Summit 2025.
bcstrategies.com
Five9 hosted its annual analyst summit at the stunning Montage Resort in Cabo San Lucas, Mexico. The theme, “Putting the New CX into Action,” reflected the company’s focus on moving beyond vision to...
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In this latest BCStrategies article, @BlairPlez, President & Principal Analyst, COMMfusion, shares takeaways from the @Five9 Analyst Summit 2025! 🙌 Read the full recap: #TheNewCX #CustomerExperience
bcstrategies.com
Five9 hosted its annual analyst summit at the stunning Montage Resort in Cabo San Lucas, Mexico. The theme, “Putting the New CX into Action,” reflected the company’s focus on moving beyond vision to...
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My takeaways from the Five9 analyst summit last week in Cabo - Five9 Analyst Summit 2025 - Putting the New CX into Action. Videos with Matt McGinnis, Matt Tuckness @adignan. #CX #CCaaS #customerservice
bcstrategies.com
Five9 hosted its annual analyst summit at the stunning Montage Resort in Cabo San Lucas, Mexico. The theme, “Putting the New CX into Action,” reflected the company’s focus on moving beyond vision to...
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I’m Till Eckert, a ProPublica reporter. For the past 2 weeks, I’ve been going to the same NY immigration courthouse. Nearly every time, I see ICE agents arresting immigrants. Today, a woman was slammed to the ground after begging officials not to take her husband away. Thread👇
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