“There is no disruption in healthcare. There’s, at best, incremental transformation.” - @pelutran, CEO at @FerrumHealth 🎧 Listen to the full conversation → https://t.co/W0L98lam4b

95% of AI pilots stall. Enterprise scale? Not a solo climb. On the debut of MindMakers, @Get_Writer CSO Kevin Chung maps the ascent: 👨‍💻 Hands on keyboard → vendor + customer climb in sync 🤝 Hand on shoulder → vendor steadies as customer takes lead 🙌 Hands off → the

Read the full case study to see how they implemented this in just months after struggling with other solutions for half a year:

The results speak for themselves: 30-40% reduction in human agent workload, 24/7 partner support, dramatically faster time-to-market, and significantly improved partner satisfaction.

The solution: They built Moni on Sendbird's AI Agent platform powered by @anthropic's Claude. After testing multiple vendors, Sendbird stood out for enterprise-readiness and developer-friendly implementation.

The challenge: Lotte's QA team was drowning in manual communication across phone, email, and messenger. Product approvals were slow, partners were frustrated, and agents were overworked.

Here's how: @Lotte Homeshopping (one of Korea's largest retailers) built an AI agent named Moni using Sendbird's platform + @AnthropicAI's Claude 3.5 Sonnet to revolutionize their quality assurance process:

Omnipresent AI is going to ch... you know what, everyone keeps 𝘵𝘦𝘭𝘭𝘪𝘯𝘨 you that AI is going to change everything. We'll 𝙨𝙝𝙤𝙬 you. #omnipresentai #aiagents #customerservice #ai

Introducing Sendbird's Omnipresent AI Agent: support that follows your customers, not the other way around. - Most AI waits for problems. Ours prevents them. - Most AI stays in one channel. Ours moves with your customers. - Most AI is visible. Ours only appears when needed. The

Pssst. We're launching something cool tomorrow.

Here's a Customer Service story in three bullet points: - 73% of customers switch between at least three channels in their journey - 80% say the experience matters as much as the product itself - Only 45% say they’re “satisfied” with the quality of support they receive

Don't end up on our X feed:

Woof. #agenticai #customersupport #AI

230M+ messages every day, 7B+ messages every month, & ~100B messages every year - powered by Sendbird & 4k apps we support. Times Square was the perfect place to share this global, enterprise-level scale! #SendWithSendbird #CPaaS #API #Chat #BusinessMessaging #AI

All of a sudden someone shouted, "Hey, John S. Kim, how will the agent-to-agent economy roll out?" Then we made the answer into a video. Don't worry, we edited out the shouting. #a2a #agenticai #ai

AI companies like to overpromise and underdeliver, right? We come in expecting some next-gen feature set and all we see is a re-skinned LLM. That's why we adopted a 'show, don't tell' philosophy. Product Marketing lead Chery Chai discusses our approach: #ai #cx

Proactive AI is coming, and companies getting ready to adapt to it should listen to Yeji Yoon, with advice you can use today. Yeah, today. Not tomorrow. Now. Why are you still reading? Go go go. #ai #proactiveai #agenticai

Building vs buying your AI solution? JPMorgan's COIN saved 360,000 hours annually by automating document reviews. See 24 AI implementations that are transforming finance: https://t.co/zkgegBcz0M #DevLife #FinTech #AIEngineering

The most sophisticated API calls won't be initiated by developers, but by other AIs. This video breaks down why agent-to-agent (A2A) transactions are about to explode: - Technical drivers of functional displacement - Communication protocols between autonomous agents -

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