Voice AI technologies provide a human-sounding veneer for enterprises. Here’s an overview of how they work. #ContactCenters #AIVoice #Gartner.

NiCE Accelerates Agentic AI Focus with Cognigy Acquisition. The buy will accelerate NiCE’s strategic plan to provide CCaaS solutions that orchestrate intelligent customer experiences end-to-end. #ContactCenters #AIVoice #CX #Cognigy #NiCE.

The underlying challenges in automation and app integration, including data management, have to be addressed before we can effectively streamline workflows. #DigitalWorkplace #WorkflowAutomation #TeamMessaging #Wrike.

Recent research by Indicium and PureSpectrum finds that a majority of organizations looking at adopting AI have data infrastructure concerns. #DataManagement #DataGovernance #AIAdoption #AIReadiness.

Slack’s AI translations and Enterprise Search features become generally available. #DigitalWorkplace #Slack #AICollaboration #AIAssistants.

Amid the spread of AI in the workplace, a new problem is emerging: many workers will use their preferred tools -- whether or not IT has cleared the tools first. #AI #EX #ShadowAI.

Lower turnover and improved employee satisfaction are two benefits from the use of workforce engagement tools, according to Metrigy’s latest research. #ContactCenter #EX #Metrigy #WEM #WFM.

To realize service/support improvements, AI deployments should leverage existing workflows and human expertise, according to Front. #Front #AI #CCaaS.

On-prem solutions have adapted, incorporating the flexible pricing, advanced AI, and hybrid capabilities that once seemed exclusive to SaaS. #ContactCenter #PBX #PremiseBasedSystems.

Teams Phone can handle lightweight use cases, while integrating with dedicated contact center platforms. #ContactCenter #TeamMessaging #Telecom #MicrosoftTeamsPhone.

📣 Live Webinar Tomorrow: 6/25 at 1 PM ET!. Join us for an exclusive conversation with 8x8 to learn how to move beyond AI adoption and build communication strategies that connect systems, scale outcomes, and empower people!. Last chance to register:

The news from Cisco Live centered around making everyday work more streamlined, even as working environments become more complex. #DigitalWorkplace #Cisco #VideoConferencing #CX #CiscoWebex.

🔑 Flexibility is key to maximizing AI investment!. Early commitment to a single AI provider can trap you in costly arrangements that limit your options and slow down innovation. Content Guru explains why avoiding "AI lock-in" is crucial for CX success:

🤔Why should private businesses care about a government security standard?. Content Guru’s latest article reveals how #FedRAMP certification has become a crucial benchmark for ALL organizations moving to the cloud. Read now:

For CX service providers, Salesforce’s acquisition reinforces how critical it is to pair fast data with smart automation. #ContactCenters #DataGovernance #AIAssistants #Copilots #CX #Salesforce #Informatica.

🤔 Is your organization still relying on legacy systems? #FedRAMP isn't just for government agencies!. Content Guru explains how this rigorous security standard is becoming essential for private sector organizations handling sensitive data. Learn more:

📢 FedRAMP is playing a critical role in the move to the cloud!. Content Guru shares how this security standard can empower your agency to deliver reliable, secure, and responsive service. 📰 Read now:

📈Gartner predicts that by 2029, 80% of customer interactions will occur without any human involvement. Content Guru reveals how agentic AI is transforming customer experience and how CX professionals can prepare for this revolution!. Read now:

FACT: Agentic AI is revolutionizing Customer Experience!. Learn how CX professionals can prepare and successfully adapt to a future dominated by agentic AI-driven interactions. 📰 Read more from Content Guru:

While we celebrate the current efforts to break down data silos and achieve better, more unified customer views, let's not kid ourselves about where this will take us. #AI #CX #DataPrivacy #VirtualAgents.