"you cannot be great without the greatness of others" Nick Sirianni, Eagles' head coach, Super Bowl 2025 winner.

Thank you @POTUS!

We’ll see, but Zendesk for $10B in 2022 may turn out to be the LinkedIn for $26B in 2016 of this downturn A deal that is fair & makes sense when markets are turbulent and worried But in just a few years, looks like just such a huge bargain The support + CX space is exploding

Fascinating @Google research on global #founder effectiveness -- based on my own sample of 125 @founderscoop investments + 100 @techstars #Seattle ones this feels deeply true and relevant to any founding team

This simple habit helped me grow 3 businesses to $200M in revenue. Here’s how it works:

https://t.co/84yW8EfFAR

B2B companies, ACV $20k: “We can’t afford to pick up the phone or respond to chat in real-time” B2C companies at $150 price point: “We answer every call and chat in 60 seconds or less”:

Feature request for @SlackHQ: a daily email digest of all the Slack messages where you are tagged.

You can't build a company on top of a Chrome plug-in See, e.g., Grammerly at $13B You can't build a company as a Gmail plug-in See, e.g., Calendly at $3B You can't build a company on top of Shopify See, e.g., Klaviyo at $9.5B

What do Airbnb, Facebook, Spotify, Hubspot, and Slack all have in common? A North Star Metric that influences their long-term growth. This means the one metric that all business units focus on. Here's the breakdown 🧵

I'm the biggest Slack fan in the world. I couldn't imagine running a company without it anymore. But if you don't watch out, Slack can end up covering up for lack of process. I'm trying to look at our busiest channels and say "should we create a more automated process here?"

Heard of @Leadfeeder? They help #marketing and #sales collaborate, increase leads and shorten #salescycles!

Are we afraid of AI in CRM?

Unstructured customer data is a goldmine, here’s how to use it https://t.co/YBeyNkZRDb via @CIOonline

"Can you understand your customers digital body language?" https://t.co/7BDlIlv2tp von @AmiHeitner auf @LinkedIn

You will never loose a customer your CEO visits. @jasonlk #pulse2017

Check out how @getKomiko can magically recommend the right people engagement measures to @GainsightHQ at #Pulse2017. #PeopleBuyFromPeople.

Finally. Use real people engagement data to boost your health score. @getKomiko at @GainsightHQ #Pulse2017. #

Most interesting vendors #pulse2017 @getkomiko (quantify vendor-customer relationships) @pendoio (usage stats in-app guide) #CustomerSuccess

...and the Martech 2017 Stackie award goes to Allocadia's Technology Stack. Komiko Limited is part of the stack.