Emmet Connolly
@thoughtwax
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SVP of Design at @intercom, building @fin_ai. I have nothing to say (and I am saying it).
West of Ireland
Joined November 2006
Tower on Dawson St sold out of the new Geese record. We’re so back.
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I wrote a piece for the @IrishTimes on why Ireland can’t build anything these days, and how to fix that.
John Collison of Stripe: Ireland is going backwards. Here’s how to get it moving
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When we look back, one of the defining product challenges of this time will be how we blended determinism and probabilism into a single product experience. People need both. Early last week, @OpenAI announced a deterministic heavy, workflow oriented Agent builder. A few days
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This is the best podcast episode I have listened to in several years. If you are building anything you should listen to this.
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A tale of two Agent Builders:
ideas.fin.ai
What two competing solutions to the same design problem tell about the future of designing AI interfaces.
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Two products, both alike in dignity, launched this week. They seem similar but are in fact very different. My post on the design differences OpenAI’s Agent Builder and Fin’s Procedures, and how their contrasting approaches speaks to the big software design puzzle of our time. ↓
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PS: did you know @Fin_ai has a Substack now? I've been writing there a bunch recently. Subscribe already!
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Myself and Thom Rimmer, our VP of Product Design, share our framework here: https://t.co/GsIy3ILirm
ideas.fin.ai
Shipping code, vibe coding the roadmap, and owning the entire frontend
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The new shape of design work is coming into focus. The role is expanding. At @intercom we have defined three ways for designers to use AI for greater impact ↓
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youre only seeing the times it has thousands of likes
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Absolute banger. A wild adventure story I’d never even heard about before, brilliantly written, and proof that Teddy Roosevelt remains the undefeated craziest US president ever
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You love to see it
Coming up tomorrow on Cheeky Pint: @destraynor from @intercom 🇮🇪 Two pints' worth of essential advice for every product leader: building great software, the challenges of pricing AI products, and having empathy for procurement people.
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Wanted to try out the new GPT‑5-Codex, so I updated my personal homepage: https://t.co/Cpio3Ag6cD (try triple-clicking or tapping for a surprise!)
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My main takeaway from @hatchconference last week is that the exact same thing applies to design. There's a well-established process that many designers have learned to rely on as their default approach. Just follow these exact steps, and you can't go too far wrong (or, sadly,
joelonsoftware.com
Mystery: why is it that some of the biggest IT consulting companies in the world do the worst work? Why is it that the cool upstart consulting companies start out with a string of spectacular succe…
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Thrilled to finally share that @AaronRobbs has joined Intercom as VP of Creative and Brand. Aaron has already transformed some of the bravest brands in tech like Dropbox, Ramp, Kickstarter, and Mailchimp. Big plans ahead for the @Fin_ai brand to be the most creative,
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It’s an amazing coincidence that the moon can make a perfect total solar eclipse. The moon is ~400 times smaller than the sun, but also happens to be 400 times closer. It’s just a cool thing about being on earth. It would be similarly amazing if, just by sheer cosmic
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