Thrilled to finally share that @AaronRobbs has joined Intercom as VP of Creative and Brand. Aaron has already transformed some of the bravest brands in tech like Dropbox, Ramp, Kickstarter, and Mailchimp. Big plans ahead for the @Fin_ai brand to be the most creative,

It’s an amazing coincidence that the moon can make a perfect total solar eclipse. The moon is ~400 times smaller than the sun, but also happens to be 400 times closer. It’s just a cool thing about being on earth. It would be similarly amazing if, just by sheer cosmic

It's also on YouTube if that's more your thing:

And more: regulation, copyright law, coding agents, generative UI... it was, as usual, a very fun and wide-ranging conversation.

We cover: → The rapid evolution of model training techniques over the past year → Where the business value of AI is accruing → The development of understanding and a "world model" by AI models → How some of Fergal's predictions from past episodes have panned out

I personally find these conversations very grounding: Fergal is one of the sharpest minds in the entire AI space, and he thinks deeply about what recent developments mean for products, business, and society.

For the third time in as many years, I sat down with our Chief AI Officer @fergal_reid to discuss the current AI landscape. Here's the full episode:

Delighted to have Brett Chen from @perplexity_ai join us, @cognition and @harvey for our AI event in SF next week! We'll be going deep on building frontier AI products, at all levels of the stack, including how and why we have built custom models for @Fin_ai. The content will

Full post here:

The present AI moment feels a lot like the early web, I think because both change some fundamental economic precept, which means all the products then change as a result. Just like Google didn't win by building a better web portal, AI Agents like @Fin_ai tackle a different set

.@Intercom was on the brink of death—five straight quarters of $0 net new ARR, approaching negative growth. Then they went all‑in on AI. 6 weeks after GPT‑3.5 launched, they shipped a working prototype of @Fin_ai (Intercom’s AI agent). Fin grew from $1M → $12M ARR in 12

"consciousness is the way information feels when being processed" – Max Tegmark

LLMs are great at writing code but suck at writing software. Also, this is a quite lovely description of the joy and wonder of human problem-solving. It’s a high bar to clear!

We have a very special @Fin_ai launch next week. Unlike anything we've done before, a first of its kind for us. It'll be very interesting to builders, founders, and technical leaders who want to stay at the forefront of AI. Please let your AI folks know, we'll be sharing a lot

I just shared a new post: “Reimagining design workflows: My journey into AI-first design” How AI tools are changing the way I design, helping me move faster, think better, and collaborate smarter. https://t.co/DzulJTAiyC

I wrote a bit about developing the game on my blog:

And yes, I vibe coded the whole thing, so any bugs are the fault of my junior coding assistant Try it out:

I made a game! In 2027: RACE TO AGI you play the fresh-faced CEO of OpenBrain, a leading AI lab. Can you navigate a series of wicked problems to achieve ALIGNED SUPERINTELLIGENCE, or will it be GAME OVER for humanity?

INTERCOM CREATIVE STUDIO ☀️ SUMMER 2025 SHOWREEL

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