Paul Adams
@Padday
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CPO @Intercom. Building + Marketing Fin, the #1 AI Agent for CS. Try it! https://t.co/xDmJItOkK8 Ex Facebook, Google, Dyson. Like building products and teams.
Dublin
Joined January 2007
In every company, everything eventually changes. Those who fail to embrace this fact stay in the past, clinging to what they knew, forever stuck working in a company that no longer exists. Embrace change, be radically open minded, hard as that may be.
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We just passed a major milestone. @Fin_ai now resolving over 1 million customer queries every week. These queries are often hard, complex customer issues requiring reading and writing to 3rd party systems. If you want to deliver better, faster service to your customers, and.
Fin just passed 1M resolutions / week. (Up from 600k a quarter ago). 1 resolution = 1 customer query that’s been successfully resolved in the eyes of the customer. Which often requires back and forth and work across multiple systems. Using the following numbers from our customer
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We've a significant Fin announcement in 20 minutes! Watch it here ⬇️.
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There must be reasons, but Google are just sitting on an absolute slam dunk product here. almost every time I get an AI summary, I want to chat with it. But maybe if you could then the number of people clicking a link would plummet even further (it's currently down nearly
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Intercom is a broad, deep, powerful product so many of our customer questions are complex. This fact makes these charts incredibly impressive. And @Fin_ai is doing serious work not just for us, but for thousands of our customers. We've customers across hard, technical, and.
76% of all of Intercom's customer support requests are now handled by an AI agent (Fin). Pretty wild. AI still feels nascent and yet in some places is doing a lot of very real work too
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@Fin_ai Register here to get an email reminder:.
register.fin.ai
Join us on August 14th for an announcement from the Fin AI Group.
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We have a very special @Fin_ai launch next week. Unlike anything we've done before, a first of its kind for us. It'll be very interesting to builders, founders, and technical leaders who want to stay at the forefront of AI. Please let your AI folks know, we'll be sharing a lot.
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Many people say that AI will do all the entry level roles and young people won't have jobs. That's not what I think at all. I'm growing the marketing team at Intercom and I want to hire young, hungry, ambitious AI native people. People with experience are not AI native. They.
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Intercom has transformed from a Saas company to an AI company. So far, this is a rare thing, most Saas companies are still trying to work out how to do this. So to help others, we've started sharing what we did and why we risked everything to do it, and build @Fin_ai . I've
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The biggest constraint right now in AI Agents for customer service isn't what the technology can or can't do. @Fin_ai is successfully resolving very complex issues in very complex businesses. Things like following guidelines and processes and refunding customers, upgrading it.
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Our brand new Fin Million Dollar Guarantee. Try @Fin_ai. If you don't like it, your money back, up to $1m, no questions asked. Even better. Sign up for our Success Program. If we don't get you a 65% minimum resolution rate, we'll GIVE YOU a million dollars!. See Eoghan's post.
Today we’re launching the Fin Million Dollar Guarantee. We’ve been making big claims about our industry-best performance, but we know such claims are cheap. So it’s time to put our money where our mouths are. If we don’t deliver on these claims, we’ll pay you $1M. First, some
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I'm out and about talking to other leaders and everyone is in the same boat: trying various different things to transform their company/org/team into the AI-first version of itself. Different companies are in different stages of transforming. We've so much to learn from each.
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Excellent look inside how we're changing how we build software. Every company will need efforts like this.
Continuing on the momentum @eoghan shared earlier this week - our whole R&D org are taking on a goal to 2x our productivity through mastery of the wonderful new tools and capabilities AI gives us builders. Buckle up!
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Hot, new startups get all the attention because they are raising money, getting new valuations, hitting milestones. Full respect to them, having done it, I know how hard it is. But I think what we've done at Intercom in the past two years is harder. We've built our best ever.
This is a story about how we rebooted a 15 year old decelerating business to be on course to be the fastest growing large software company in the world in four quarters from today… :). The Q1 Intercom board meeting starts in one hour. Q1 FY26 was the largest quarter by net new
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Love this! 🙏 We are working so hard to build a truly great product.
i was at an event this week and 3 different people told me how good their experience of using @Fin_ai was.
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