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Fin 3, the most powerful AI Agent built to handle the most complex queries across every channel, is here. Watch the full Pioneer Product Keynote – where we announced Fin 3, and shared a look ahead at our vision for the future of Fin: A Customer Agent capable of handling not

Our meetups are designed to help people stay up-to-speed with the latest AI best practices and connect with like-minded leaders and AI experts. Subscribe to our Luma calendar and join a future meetup:

A big thanks to everyone who joined us at Mindspace Dam in Amsterdam for our recent Fin x @LangChainAI meetup. The room was packed with builders and engineers exploring one question: what does it really take to build AgenticAI that solves real problems reliably? On stage,

Learn more about Fin's evolution to a Customer Agent →

The highest performing AI Agent just got even better →

We made some big product announcements at Pioneer 2025. We launched Fin 3, the best-performing and most omnichannel AI Agent for customer service. With Fin 3 we've made deep investments in all four stages of the Fin Flywheel so you can: • Train Fin with Procedures • Test it

Our meetups are designed to help people stay up-to-speed with the latest AI best practices and connect with like-minded leaders and AI experts. Subscribe to our Luma calendar and join a future meetup:

“Falling in love with the technology instead of deeply understanding the problem – that’s the top mistake.” In Paris, we teamed up with Dust to dig into what it really takes to build AI systems that handle complex workflows – where reliability and trust matter most. As Gabriel

Our meetups are designed to help people stay up-to-speed with the latest AI best practices and connect with like-minded leaders and AI experts. Subscribe to our Luma calendar and join a future meetup:

“AI is raising the ceiling of what’s possible.” In August at Dogpatch Labs in Dublin we partnered with @tines_hq for a meetup, and @darraghcurran (CTO, @intercom, building Fin) sat down with @eoinhinchy (Co-Founder & CEO, Tines) to explore what it takes to build AI-enabled

A big thank you to Andrey and the Miro team for the partnership, and to everyone who joined us for such an inspiring evening at Mindspace in Munich. If you’d like to join a future Fin meetup, you can subscribe to our Luma calendar 👇 https://t.co/W4ubdm1fnO

One theme that stood out: hiring and skills are evolving in an AI-native world. Curiosity, adaptability, and a self-learning mindset are becoming more important than past experience. Both leaders believe the way to stay ahead is to focus on becoming "T Shaped" – combining deep

Last week in Munich, alongside the Bits & Pretzels conference, we partnered with @MiroHQ for a panel on navigating AI transformation. Onstage, Paul Adams (CPO, @intercom, building Fin) and Andrey Khusid (CEO, Miro) shared how AI is reshaping products, culture, and leadership –

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Delivering real value to engineering organizations is a very deep product problem. @silasalberti , Founding Team at @cognition, says it started with the infrastructure that lets agents run in enterprise environments, from virtual machines to the plumbing that connects with AWS,

Our meetups are designed to help people stay up-to-speed with the latest AI best practices and connect with like-minded leaders and AI experts. Subscribe to our Luma calendar and join a future meetup:

Last week in San Francisco, we teamed up with @figma for a meetup on what it really takes to build AI products that customers can trust. Onstage, Jordan Neill (SVP of Engineering, @intercom, building Fin) and Marcel Weekes (VP of Engineering, Figma) compared notes on how

@harvey @nikogrupen Watch the full event here:

There’s no easy component in building frontier AI products. @Harvey’s Head of Applied Research Niko Grupen (@nikogrupen) says the difficulty of an AI problem can be framed by asking tough questions: How much domain expertise is required? How verifiable are the outcomes? How much