Your customers are in Discord. Now Fin is too. From high-growth crypto to gaming companies, more teams are choosing Discord to support their customers where they already are. Check out this demo from Dale on our Engineering team to see how Fin handles support in Discord.

Thanks to all who joined us at our Fin meetup with @linear on deploying AI Agents as teammates on June 30th. We hosted an energised crowd keen to stay on the cutting edge of AI Agents, who brought thoughtful questions and infectious energy to our London office. Special shoutout

Thousands of real users shared their feedback. That’s what put Fin at the top of G2’s Summer 2025 Report for AI Support Agents. Teams using Fin every day to deliver faster, higher-quality support rated us #1 in satisfaction, and gave us the highest overall score on the Grid.

RT @eoghan: Today we’re launching the Fin Million Dollar Guarantee. We’ve been making big claims about our industry-best performance, but w….

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An afternoon and an idea. and Pioneer comes to life. In our latest demo, Justin Truong shows how @intercom's brand design team used Claude to execute the visual ideas behind Pioneer, no engineer needed. Learn more about Pioneer, the summit for AI customer service leaders, and

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You’ve read the /ideas blog. Now you can listen. Introducing the /ideas podcast – each episode brings together leaders from the world’s most forward-thinking companies to share how they’re reworking how they build, operate, and think in the age of AI. In the first episode of

In our latest /ideas blog post, @intercom CTO @darraghcurran talks about our goal to 2x our productivity through the mastery of the new tools and capabilities AI gives us. Fin is the #1 AI Agent in customer service. But the team behind Fin isn't slowing down. AI is creating.

AI customer service has entered a new era. Adapting to the AI-first world may mean the difference between getting ahead or falling behind. Join us for Pioneer – a summit for AI customer service leaders. → NYC + Online.→ October 9th.→ Learn from @Intercom leaders and other

For the first time ever, you can now improve AI Agent performance—with a single click. AI-powered Suggestions is a groundbreaking new feature that helps you fix gaps in content, data, or actions to improve Fin's performance. No detective work. No guessing. No weeks of analysis.

RT @isamlambert: i was at an event this week and 3 different people told me how good their experience of using @Fin_ai was.

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Human-surveyed CSAT has been replaced. In May, we launched a completely new and better way to measure customer experience: the Customer Experience Score. CX Score is a breakthrough, AI-powered metric that gives you a complete view of your support quality across every customer.

Customer conversations don’t just happen in your app or on your website – they happen in @SlackHQ too. But until now, it’s been hard to offer great support there. That changes today. Fin can now instantly resolve issues 𝘪𝘯𝘴𝘪𝘥𝘦 Slack, with your team jumping in when

RT @OpenAIDevs: @_agamble @perplexity_ai .@intercom is using the Realtime API to power Fin Voice, their AI Agent for phone support. The new….