Sam Starling
@samstarling
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Computersperson at @incident_io, previously @Monzo, @SoundCloud • 🏳🌈 • he/him
London, UK
Joined January 2009
I finally get what Salesforce is, it’s an events management company
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Wrote a post about our o11y strategy - was a lot of fun building it (and a lot of big brain ideas from @lawrjones) - check it out!
You can't sell an on-call product that only works some of the time. That's why we've invested heavily in o11y, building a strategy that works for our org and weaving that into how we use our tools. If you want to know how we did it @martyhambert has written a great post 🧵
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What virtual nonsense will Jeremy Vine be jumping up and down on this General Election? My bet is a virtual Brompton getting cut off by a big red Labour battle bus and Farage in a white van
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We’ve just launched @incident_io On-call and I couldn’t be more excited! 🎉 Our goal was “so good, you’ll break things on purpose” and we’ve poured our hearts and souls into this one. I think it shows ❤️
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We recently made a bunch of our forms configurable at @incident_io, which meant that @LisaKC_ and a bunch of our team got to scratch our heads on "a form for forms". Here's how went from a gnarly form that didn't feel great, to a *much* nicer one:
incident.io
We recently shipped Configurable Forms which introduced the ability to control the layout and content of your incident forms in a single place. In this post, we’ll take a look behind the curtain at...
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My team @incident_io feels different to others I've worked in. We're close to customers & you'll never hear "that's not my job" – we're here to help the business win, & we do that in other ways than just writing code. If you like how this sounds, we're hiring! Meet the team👇
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Wasn't me that cancelled it, but yes, life (including going bankrupt) does get in the way
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🔥Introducing Catalog—connecting everything that exists in your organization to level up your incident response. 🔥 With Catalog, you now have a clear map of services, customers, teams, and more in your organization. ✅
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Spent a big chunk of the last three months building this feature, hyped for it to see the light of day 🔜 ✨
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Looking forward to speaking at @brumjs tonight about how every engineer at @incident_io puts their product hat on, and how we use that to drive a polished product with happy customers ✨
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Eyes closed, classic (great conference tho)
Today's the last day of @TheLeadDev! Be sure to stop by our booth to chat with the team, catch up on the latest feature releases, and get your hands on top-tier swag.
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Going to be at @TheLeadDev (StaffPlus) next week in London with @incident_io, if you're around then say hi 👋🏼
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ahh sweet sweet London summer where your local park is swarming in picnics, the strawberries are massive and delicious, you hear the fainting click click click of a Lime bike joyride coming down the street, half your friends can't see or breathe from hayfever, it's giving spf, it
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Me: I’ve had hayfever for years, medication doesn’t help much, I keep windows closed, shower before bed, limit time outside, etc GP: Well, it’s going to rain at the weekend so…
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