incident.io
@incident_io
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3,140
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364
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1,322
On-call, incident response and status pages all under one roof. So good, you'll break things on purpose 🔥 Loved by @netflix , @hashicorp , @linear + 1000s more
Run better incidents with ➡️
Joined December 2020
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Send us removal request.
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Last Seen Profiles
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14 expert speakers, 9 awesome sessions, 1 week until it all. 🔥
SEV0 is just 7 days away—who are you most excited to hear from? 👀
We have just a few spaces left! RSVP here:
#SEV0
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We're ecstatic to introduce Status Pages.
With an elegant, easy-to-use interface and integration into our product, businesses can regain confidence in their customer communications during incidents.
Read our announcement post here:
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Today is an exciting day. We’ve raised $34M, and opened our US office 🔥🇺🇸
Thank you to our team, our investors, and most of all, our customers — we couldn’t do it without you ❤️
Read more:
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You've built the spreadsheets, poured over the data: you know drawing conclusions from incident data is hard.
That's why we've released a load of new dashboards to help you get real insight from your org.
Let's take a look, using data from our real account 🔍
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Have you heard of Digital Operational Resilience Act? If not, pay attention, as it’s likely it’ll be coming your way in the near future 👇
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We couldn’t be more excited to share our Practical Guide to Incident Management! 🎉
Every company needs a plan for when things go wrong. Here it is – our years of collective knowledge & experience distilled into a practical guide.
What's your favourite chapter? Comment below👇
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Today’s the day— On-call is finally here! 🎉
We’re on a mission to be the single place you turn when things go wrong. And now the wait is over. Feature-rich, rock-solid, and downright delightful to use.
We can’t wait to hear what you think! 🔥
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There's a whole lot of lovely places to hang out at HQ. If you're in London and want to swing by, there's always a coffee on offer ☕
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We've gotten a LOT of DM's about our merch lately!❤️
Here's the deal 🤝 we'll trade a T-shirt and a pair of socks for a Tweet of our merch 🔥 and we'll throw in some stickers if you promise to get a dog on the pic🐶
Just slide into the DMs with your request and we'll ship it 🚢
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It's been a busy month. We've stepped away from the bustle of London to the Wye Valley to give ourselves the headspace to think, plan and build!
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Excited to announce that we've raised a $4.7M seed round from
@IndexVentures
,
@PointNineCap
and a host of amazing angels to bring world-class incident management to the whole organisation!
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Every company needs a strong brand identity, so we're thinking of names for our signature orange colour 🔥
We think our ideas are flawless, obviously.
incident.iorange
(Everything's On) Fire Orange
Orange You Glad You Use
Jason Orange
Fruit Cause Analysis
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🥳 We're super excited to be a part of the Notion Projects ecosystem!
If you're an user, you can easily export post-mortems to your Notion workspaces, with intuitive formatting to match ✨
Thank you
@NotionHQ
!
The future of project management is connected.
Your favorite apps love to work with Notion just as much as you do 🫱🏼🫲🏾
Meet our partners that supercharge Notion Projects:
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A good data stack is key for fast-paced companies.
The last two weeks we've gone from zero to a production data stack we're really happy with, and already getting value from.
Here's a write-up from
@lawrjones
on the what, why and how:
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Delighted to share that
@evnsio
is joining the team! The best way to respond to and learn from incidents just got a little better 🚀
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❗Big day for us today❗We are live on
@ProductHunt
!
We’re really excited about what we’re building here, so it's great to reach this milestone moment after 18 months of hard work.
Check out our page and let us know your feedback 🙏
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🔥Introducing Catalog—connecting everything that exists in your organization to level up your incident response. 🔥
With Catalog, you now have a clear map of services, customers, teams, and more in your organization. ✅
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Very (very 😉) occasionally our software goes wrong and someone needs to step in to fix it.
Out of hours that's the responsibility of our on-call rotation – something that everyone participates in by default.
Interested in how we do it? Read on! 👇
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We've always put security at the forefront of everything we do. From today you no longer have to take our word for it, as we're now officially SOC 2 compliant🔒🎉
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😱 Seeing things go wrong in Slack, and want to create an incident off the back of it?
😌 Easy peasy. Quickly create incidents directly from messages using our shortcut, and we'll handle the rest.
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You asked, so we built it. We're really excited to announce the launch of a hotly anticipated new feature - Workflows! Automate your essential incident processes quickly and easily ⚡️
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Our API is live!
You can now automatically:
✅ create incidents from monitoring and ticketing tools
✅ export incident data for analysis to data warehouses and BI tools
✅ configure custom fields (ie services affected) from external data sources
See how it works👇
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We're in San Francisco this week at
#SREcon
🙌 We'd love to avoid bringing these t-shirts back to London with us, so if you want one and to say hi, let us know!
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Introducing our newest engineering hire, Sophie Koonin (
@type__error
)! She finally took a break from adding <marquee> and <blink> tags on our web UI long enough to say hello on our blog:
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And that's a wrap for
@KubeCon_
!
A massive thank you to everyone who stopped by our booth. We're genuinely humbled by the outpouring of support and interest in what we're building.
We had an absolute blast and can't wait to do it again.
See you next year! ✌🏼
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Exciting news! 🎉 We’re looking for engineers to come and help us build the best way for organisations to respond to incidents.
Interested, but want to hear more? Read on…
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There's a lot of guidance for larger companies on how to manage incidents, but startups are left to figure it out for themselves.
If you're small, short on time, and looking for a pragmatic and low effort way to get started, we've got you covered 👇
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Busy week last week! We shipped:
- Exporting incident actions to JIRA after a postmortem, to make it way easier to follow-up
- Billing: you can now pay us money!
- Actions in your postmortem document
- Resiliency improvements
Dive in for more:
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We’ve just released our new Notion Integration to enhance your post-incident process 🎉
Here’s some highlights 🎥
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"You should build the systems that differentiate you from your competition, and buy the ones that don't."
Engineer
@type_error
shows how we're using
@LaunchDarkly
to feature-flag our work in progress and make sure we're shipping quickly and safely.
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Incidents can be chaotic. When they are, it's hard to know who's doing what. 🤷♀️
We get it. Split up the work with actions, assign tasks to individuals, and request help from others.
If you're interested, sign up for early access at 👀
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don't even bother applying for an SRE position unless your incident activity looks like this 🔥
don't even bother applying for a senior dev position unless your github looks like this
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Ever been asked to reduce the number of incidents you're having, or avoid them altogether? We've been there – so we thought we'd share some better approaches.
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Things go wrong — that's fine! Learn, iterate, improve.
It’s true of incidents…and certainly of product demos👇
Ours took a few messed up tries, but we made it eventually.
Check out the final version on our website 👉 ('See how it works' button)
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We recently spoke to
@GergelyOrosz
about the things that take place when the dust has settled on an incident.
We've elaborated on a few of our points here, and linked to the full post from Gergely too 👇
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As a small start-up, we wanted a super simple observability setup.
We found one that doesn't just help us debug production issues, but has become an essential tool for devs when working locally.
See how we did it:
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Achievement unlocked!
Completed our first team escape room, and we're all still on speaking terms.
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Ever found yourself fighting your paging solution?
With our new On-call product, we’re fixing that 🎉
We’ve put tons of focus into making the experience of being on call as delightful as possible. Here are a few highlights! 👇
Automatic incident creation ⚡️
No need to manually
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And the (self proclaimed) award for most beautiful booth goes to…
Come say hi if you’re at
@KubeCon_
!
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Ever joined an incident, and found yourself scrolling back through pages of Slack messages, trying to figure out what's going on? 🤔
We have. That's why we'll send you a short update of everything you need to know, as soon as you join an incident. Get up to speed, at speed. 🚀
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📢 Big milestone alert: Over 5️⃣0️⃣ customers now use our public status pages to manage exception comms with their customers 🔥
And it looks like team light mode are winning 👀
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Team incident is growing fast 🚀 we couldn't be more excited to say hello to our 5 newest joiners 👋👇
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Our team is growing 🎉
We're super excited to welcome onboard team , our newest product engineer, Martha!
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We're extremely excited to be working with
@umanagineer
,
@anuraggoel
and co at
@render
!
For the simplest way to start building something customers love, head on over and sign up.
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If you’ve ever built something and later realised that it really should have just been bought, then you’re not alone 🛍
Here's a story about the time we built an in-house expense software👇
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What should you be paid for being on call? 🤔
We want to know what you think! Fill in our survey 👇🏼
PS, we’ll give responders early access to the results + gift the most liked RT (by 24/05) a pair of AirPods and swag.
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This week we launched Decision Flows: encode complex decisions when it's calm, follow them simply when everything's on 🔥
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🎧 Love The Debrief? Here’s your chance to win a pair of AirPods Max!
What better way to tune into the podcast than with a brand-new pair of headphones? Here's how to enter...
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Today we launch Announcement Rules, allowing you to subscribe Slack channels to announcement posts for incidents that match some conditions:
- is severity > Major
- incident type Data Breach?
This ones been a while coming- let us know how you find it!
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Being a hero feels really good for a while, but over time, it loses its shine 🦸♂️
Many of us will have experienced working with a so-called "hero-engineer", and this week
@isaacseymour
shares his personal experiences, thoughts and advice on the topic.
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For a load of reasons – developer happiness, productivity, agility – we keep our CI pipelines fast.
@lawrjones
shares how we reached <5m from merging your change to it hitting production, going into the gory details of CircleCI Docker layer caching.
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We are very excited to declare that we have some [cute] company in the office today 🐶
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We've released Custom Fields. You can now define your own custom data that you want to collect on an incident, so you can track data specific to your company.
This was one of our most requested features — can't wait to see what you build with it!
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@linear
is a phenomenal tool for shipping product (we're big fans). This morning, we released our integration with them, so now you can use it to follow up on your incident actions, too 🛠🚀
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All on-call compensation models come with their pros and cons. So what's the fairest of them all?
Looking at the 4 most common ones:
• No $ for on-call🚫
• $ as part of base salary💰
• $ per incident🔥
• $ by time⏰
+ Our advice on getting started 👇
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Only an hour left until we launch something really cool to make dealing with incidents a lot easier.
Watch this space 👀
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Okta are investigating reports of a data breach ⚠️
We really hope it's not as bad as it looks, but if you're a user of Okta, now would be a good time to prepare your response with a private incident 🔒
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🧮 We’re making our on-call calculator free today 🧮
Collectively, we’ve been on-call for thousands of hours, and have seen first hand how calculating who is owed what at the end of the month often requires manual calculations and ends up with people being paid incorrectly 😩
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We've just released Incident Types!
Customise
@incident_io
for your whole org.
You can now:
🛠 Define custom fields and workflows uniquely by type
📉View analytics by type to gain further insight
🔐 Use types to enforce private incidents
More here 👇
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Last Friday of the month means company-wide day off.
And what better way to celebrate than with puzzles, board games and MarioKart? 🙌🕹️🧩
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Ever join an incident, and find yourself scrolling endlessly to find the link to the Zoom? Incidents are a team sport, and being on your own is no fun.
With , just /zoom, and we'll make it easy for others to see where you're hanging out.
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Good copy can be the difference between a decent product and a great one. Engineer
@type__error
explains how copywriting is a central part of product development - and at startups, it's often an engineer's job 📝
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🤔 What would you like us to write about?
📝Today is content day at
@incident_io
- when we all down tools and focus on writing blog posts.
Here's a post
@sjwhitworth
wrote about the value of content day earlier this year:
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Our on-call survey results are (almost) in!
Based on 200+ responses, we’ve found the average weekly compensation for on-call is $540 💰
Watch this space for the full report findings, or...
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We really tried our best to hold back from jumping on the ChatGPT train, but the cast of Friends were so passionate about , it felt almost rude not to share this.
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You know how you always forget to provide a summary mid-incident? Yeah, us too.
And now, we've got you covered with auto-summary. You manage your incident, we've got the rest✨
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Engineering interviews can be stressful, and not knowing what’s coming makes things worse.
That’s why we’re sharing our entire process, including why we do each stage, who you'll speak to, and in some cases the exact questions we’ll be asking.
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No matter where you are in the world, things will go wrong. We're already helping folks around the globe to better handle and learn from their incidents! 🌎🔥
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🚨 We have some extra swag we're trying to get off our hands so here's what we'll do: reply in this thread with your best product feature idea and, if we think it's worth adding to our roadmap, we'll send you a shirt!
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It's been a few days, about time for another integration!
@sjwhitworth
has been beavering away and excited to say you can now sync actions from incident debriefs into
@github
issues 🎉
This is fun, who should we integrate with next...? 😀
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This week we've shipped
@Zoom
support, for auto-creating meetings whenever an incident is declared.
Creating a video chat at the start of an incident is always best practice, but especially so when you have remote responders (and who doesn't, nowadays!)
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During KubeCon, we responded to one of the most consequential incidents we've had to date. After completing a post-mortem, we're finally ready to discuss what happened and how we fixed it.
Here's the story about how we...ran out of shirts at KubeCon.
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✨ Workflows is one of our most popular product features, and we’re excited to announce that we’ve given it a well-deserved glow-up.
Read more to see what’s changed ⏩
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When you're in the midst of an incident, it can be hard to remember to communicate regularly.
With /incident update, we make it easy!
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Gone are the days when incidents only occurred in technology, with limited understanding for others.
Incidents are for everyone, not just for engineers. And we're building organisation-wide incident management to solve it.
Why? Read on 👇🏼
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Supercharge your Workflows with variables! ⚡️ Automatically post Slack messages as part of Workflows featuring dynamic variables such as incident name, severity, the value of a custom field, and many more 🪄
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We're super excited to welcome Dani to team incident as Head of Talent! 👪
On top of being a top tier talent strategist, she also knows the bests spots in town for coffee☕️
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Fast, effortless to use and beautifully designed.
@linear
is a phenomenal product for modern software development ✨
This week on The Debrief, we talk to
@sabin_roman
, engineering manager at Linear about how they build… Linear!
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We've been working on something really fun (and importantly, super useful!) behind the scenes 🔥 we can't wait to share it!
Coming soon... 👀🙌
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Happy weekend incident responders! Hope the pagers remain quiet 🫶
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Another new joiner post: say hello to
@lawrjones
, joining us with a load of SRE and product-building experience
Feels like we're really gaining momentum now, with a full-time team helping build-out our upcoming roadmap.
Stay tuned for more!
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