The countdown is on! We’re headed to Amelia Island, FL, for Customer Response Summit (CRS), Feb 25–27, 2026! 🌴 CRS is where real connections are made, big ideas are shared, and our amazing #CX community comes together. Learn more 👇 https://t.co/YxYGDu5wTT #CRSAmeliaIsland

From all of us at Execs In The Know, we wish you a very Merry Christmas! May your holiday season be filled with joy, connection, and moments to recharge. Thank you for being part of our #CX community, and we look forward to an exciting year ahead together! #MerryChristmas

AI can transform the contact center, but success depends on the quality of the knowledge behind it. Learn why knowledge governance is key to prevent errors, ensure consistency, and scale #AI. 👉 Read this guest article by @ProcedureFlow: https://t.co/Mv1mrdXMZW #CX

“One of the most well-curated. Very impactful.” That is how #CX leaders describe #CRSAmeliaIsland. Designed for depth, CRS delivers meaningful conversation, real insight, and genuine connection with peers who get it. Learn more and register: https://t.co/iTa1CKBc0v #EITK15

ICE was born on a mission to Defend the Homeland. Will you answer the call to serve?

In our latest Q&A Spotlight, Brett Charobee shares lessons from leading CRM and personalization efforts at brands like @SUBWAY, and why CRM should be treated as an experience strategy. Read more: https://t.co/UHI5ox5pT0 #CX #ExecsInTheKnow #CRM

In our latest Q&A Spotlight, Brett Charobee shares lessons from leading CRM and personalization efforts at brands like @SUBWAY, and why CRM should be treated as an experience strategy. Read more: https://t.co/UHI5ox4S3s #CX #ExecsInTheKnow #CRM

Big news for #CRSAmeliaIsland as we close out the year. Kevin McDorman, VP of Customer Care at @SouthwestAir, is joining the mainstage to share insights from leading 3,500+ employees supporting 20M+ customer contacts annually. Learn more and register: https://t.co/iTa1CKBJQ3

What decisions will define your #CX leadership in 2026? At #CRSAmeliaIsland, CX leaders are setting the standard for a new era of care. Hear unfiltered insight from senior leaders at @AmericanAir, @Grubhub, and more. Learn more and register: https://t.co/iTa1CKBc0v #EITK15

Announcing a new #CRSAmeliaIsland keynote: Meghan Nicholas, VP of Customer Engagement Services at @Walmart. She’ll share how Walmart is evolving with a people-led, tech-powered approach to #CX. Learn more & register to join us Feb 25–27: https://t.co/iTa1CKBc0v #EITK15

New Research Drop! Our latest report, Ethics, Adoption, and Opinion: Consumer Perspectives on AI for CX, created with @Microsoft, is now live. Consumers are using more AI than ever, yet trust is declining. This shift is reshaping #CX. Read the report: https://t.co/fuwwkBqw3z

At #CRSAmeliaIsland, growth happens in every conversation and every connection. If you want an event that challenges your thinking and expands your network, this is the place to be. Learn more and register: https://t.co/YxYGDu4Z4l #CRSAmeliaIsland #EITK15 #CX

#AI is reshaping customer interactions, but empathy still wins loyalty. Our new blog explores how technology and humanity can work together to build emotionally intelligent #CX. Read more: https://t.co/waBEkB65Ge #ExecsInTheKnow

At #CRSAmeliaIsland, the connections are real. This is not a place where you get lost in the crowd. It is where #CX leaders meet, share, learn, and build relationships that last. Join us Feb 25–27 and feel the difference. Learn more and register: https://t.co/YxYGDu4Z4l #EITK15

Unlock what’s next in #CX. Our latest blog breaks down what #leaders shared about the evolving back office and how it’s reshaping customer experience. A quick, powerful read for anyone planning initiatives for next year. Read the blog here:

One of the can’t-miss moments at #CRSAmeliaIsland is our keynote from Katie Beaudry with @Visa, and our latest blog breaks down why her insights are shaping the future of customer experience. Read the blog: https://t.co/M1ipvobggg #CX #ExecsInTheKnow #EITK15

Looking for a conference that values real connection over crowded halls? #CRSAmeliaIsland (Feb 25–27) is the place to be. Join us and see why so many #CX leaders call it their go-to event. Learn more & register: https://t.co/cyYJRYHjmF

Today is the last day to join our biggest Research Project of the Year! The survey is just 20 minutes, and your individual responses will be kept strictly confidential. Take the survey now: https://t.co/5W7jOQVP2Z

Happy Thanksgiving! 🦃🍂 Grateful for our incredible #CX community, the connections we’ve built, and the work we get to do together. Wishing you and your families a day filled with joy, rest, and gratitude. Have a wonderful holiday! 🧡 #Thanksgiving

CX leaders are coming together at CRS Amelia Island, and we’re excited to spotlight featured speakers from @Visa , Travelzoo, @HomeDepot, @southernbancorp, and @Grubhub. Learn more & register: https://t.co/YxYGDu5wTT #CX #EITK15

At #CRSAmeliaIsland, our panels unite top #CX leaders for real talk on today’s biggest challenges and tomorrow’s biggest opportunities. Join us Feb 25–27 in Amelia Island, FL. Learn more and register: https://t.co/YxYGDu5wTT #CustomerExperience #EITK15

What makes #CRSAmeliaIsland different? Hear from a past attendee: it’s all about getting to know your peers and having better, more meaningful conversations. 👉 Learn more & register: https://t.co/YxYGDu4Z4l #CustomerExperience #CX #Leadership #ExecsInTheKnow