
Gladly
@gladly
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Reinventing customer experience to put people at the đź’š of it.
San Francisco, CA
Joined May 2016
We built #CustomerAI to fix what others broke. #CX didn’t decline because brands stopped caring, it declined because #AI scaled tickets, not relationships. Check out our announcement in @FortuneMagazine:
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Shoppers want confidence not chaos. Sidekick Sales uses product data and behavior to guide customers from question to purchase in real time. No code needed. See it in action: #CustomerAI #CX #AI #GladlySidekick #RefuseToCompromise
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In the on-demand sessions from #GladlyConnect, #CX leaders at @rothys, @kuhlclothing, and @BreezeAirways show how they’re building trust, growing revenue, and scaling personal service with AI that knows their customers. See how they did it:
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This is what radically efficient and radically personal customer service looks like. See it in action: #CustomerAI #RefuseToCompromise #CX #AI
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#GladlySidekick isn’t just support AI. It’s a new layer of scale, speed, and brand consistency. See it in action: #CustomerAI #CX #RefuseToCompromise
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#CX pros from Rothy’s, KÜHL, and Breeze Airways dropped real insights at #GladlyConnect. Now it’s all on-demand. ✅ Smart AI-to-human handoffs.✅ Revenue-driving support strategies.✅ No tradeoffs between speed and soul. Watch now:
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#AI will soon touch 95%–100% of customer interactions. Is your #CX strategy ready?. Here are the 5 principles that make Gladly #CustomerAI a better path forward. #RefuseToCompromise.
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Efficiency and empathy shouldn’t be a tradeoff. This free guide breaks down how #CustomerAI helps brands scale service that’s fast and personal without compromise. Download here 👇
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Your helpdesk shouldn’t force you to pick between speed and soul. Sidekick delivers both — radically efficient and radically personal service, built right into the tools you already use. See here: #CustomerAI #GladlySidekick #CX #AI #RefuseToCompromise
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#AI that’s fast and personal. Scalable and empathetic. Gladly #CustomerAI was built to do both — no compromises. See it here: . #RefuseToCompromise #CX
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🛬 Landing in Vegas early or Gala-bound?. Join Gladly and @Peak_Support for a happy hour to kick off #CCWVegas with great conversations, small bites, and a drink (or two). Tuesday, June 10 from 4 to 6 pm PDT. RSVP now:
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Teams on Zendesk and Salesforce, this is for you. #GladlySidekick brings customer-first #AI into your existing tools to deliver faster, more personal service. Get a demo here: #CustomerAI #CX #RefuseToCompromise
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In today’s market, every question is a chance to build confidence, guide decisions & drive revenue. Check out how Sidekick Sales turns those moments into meaningful growth by combining #AI, human agents & the power of personal connection. #GladlySidekick #RefuseToCompromise #CX
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Forget everything you know about #AI in #CX. This is #GladlySidekick — built to connect, not deflect. Watch how we’re doing things differently and #RefuseToCompromise!
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Charlie Besecker on how Gladly’s #CustomerAI is redefining service. No tickets. No tradeoffs. Just better. #CX #AI
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Meet #CustomerAI, the intelligence behind radically personal and radically efficient service without compromise. This is how we’re rethinking #CX from the ground up. #RefuseToCompromise
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What a day! Thank you to our incredible speakers and sponsors for bringing #GladlyConnect Virtual 2025 to life. From bold visions to practical takeaways, every session sparked new ways to think about #AI-powered #CX. #RefuseToCompromise @simplesatapp @assembledhq @sendhark
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We captured some reactions to today’s Gladly Connect Virtual. From Customer AI to what’s next in service, here’s what stood out to attendees. #GladlyConnect #CustomerAI #RefuseToCompromise
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