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Gladly

@gladly

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Following
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2K

Reinventing customer experience to put people at the đź’š of it.

San Francisco, CA
Joined May 2016
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@gladly
Gladly
1 month
We built #CustomerAI to fix what others broke. #CX didn’t decline because brands stopped caring, it declined because #AI scaled tickets, not relationships. Check out our announcement in @FortuneMagazine:
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@gladly
Gladly
10 days
Shoppers want confidence not chaos. Sidekick Sales uses product data and behavior to guide customers from question to purchase in real time. No code needed. See it in action: #CustomerAI #CX #AI #GladlySidekick #RefuseToCompromise
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@gladly
Gladly
14 days
In the on-demand sessions from #GladlyConnect, #CX leaders at @rothys, @kuhlclothing, and @BreezeAirways show how they’re building trust, growing revenue, and scaling personal service with AI that knows their customers. See how they did it:
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@gladly
Gladly
15 days
This is what radically efficient and radically personal customer service looks like. See it in action: #CustomerAI #RefuseToCompromise #CX #AI
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@gladly
Gladly
16 days
#GladlySidekick isn’t just support AI. It’s a new layer of scale, speed, and brand consistency. See it in action: #CustomerAI #CX #RefuseToCompromise
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@gladly
Gladly
17 days
#CX pros from Rothy’s, KÜHL, and Breeze Airways dropped real insights at #GladlyConnect. Now it’s all on-demand. ✅ Smart AI-to-human handoffs.✅ Revenue-driving support strategies.✅ No tradeoffs between speed and soul. Watch now:
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@gladly
Gladly
22 days
#AI will soon touch 95%–100% of customer interactions. Is your #CX strategy ready?. Here are the 5 principles that make Gladly #CustomerAI a better path forward. #RefuseToCompromise.
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@gladly
Gladly
23 days
We’re live at #CCWVegas. Visit 📍 booth 1120 to take the “#AI vs Agent” challenge, chat with our team, and grab premium swag.
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@gladly
Gladly
23 days
Efficiency and empathy shouldn’t be a tradeoff. This free guide breaks down how #CustomerAI helps brands scale service that’s fast and personal without compromise. Download here 👇
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@gladly
Gladly
24 days
Your helpdesk shouldn’t force you to pick between speed and soul. Sidekick delivers both — radically efficient and radically personal service, built right into the tools you already use. See here: #CustomerAI #GladlySidekick #CX #AI #RefuseToCompromise
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@gladly
Gladly
25 days
#AI that’s fast and personal. Scalable and empathetic. Gladly #CustomerAI was built to do both — no compromises. See it here: . #RefuseToCompromise #CX
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@gladly
Gladly
29 days
🛬 Landing in Vegas early or Gala-bound?. Join Gladly and @Peak_Support for a happy hour to kick off #CCWVegas with great conversations, small bites, and a drink (or two). Tuesday, June 10 from 4 to 6 pm PDT. RSVP now:
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@gladly
Gladly
29 days
Teams on Zendesk and Salesforce, this is for you. #GladlySidekick brings customer-first #AI into your existing tools to deliver faster, more personal service. Get a demo here: #CustomerAI #CX #RefuseToCompromise
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@gladly
Gladly
1 month
In today’s market, every question is a chance to build confidence, guide decisions & drive revenue. Check out how Sidekick Sales turns those moments into meaningful growth by combining #AI, human agents & the power of personal connection. #GladlySidekick #RefuseToCompromise #CX
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@gladly
Gladly
1 month
Read more:
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@gladly
Gladly
1 month
Forget everything you know about #AI in #CX. This is #GladlySidekick — built to connect, not deflect. Watch how we’re doing things differently and #RefuseToCompromise!
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@gladly
Gladly
1 month
Charlie Besecker on how Gladly’s #CustomerAI is redefining service. No tickets. No tradeoffs. Just better. #CX #AI
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@gladly
Gladly
1 month
Meet #CustomerAI, the intelligence behind radically personal and radically efficient service without compromise. This is how we’re rethinking #CX from the ground up. #RefuseToCompromise
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@gladly
Gladly
1 month
#CCWVegas is calling. Meet us at 📍 booth 1120 for the “#AI vs Agent” challenge, customer swag, and smart #CX ideas.
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@gladly
Gladly
1 month
What a day! Thank you to our incredible speakers and sponsors for bringing #GladlyConnect Virtual 2025 to life. From bold visions to practical takeaways, every session sparked new ways to think about #AI-powered #CX. #RefuseToCompromise @simplesatapp @assembledhq @sendhark
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@gladly
Gladly
1 month
We captured some reactions to today’s Gladly Connect Virtual. From Customer AI to what’s next in service, here’s what stood out to attendees. #GladlyConnect #CustomerAI #RefuseToCompromise
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