We built #CustomerAI to fix what others broke. #CX didn’t decline because brands stopped caring, it declined because #AI scaled tickets, not relationships. Check out our announcement in @FortuneMagazine:

#AI can transform #CustomerExperience, but only if it’s trustworthy. Data privacy and security must be the foundation, not an afterthought. See more 👇

Join millions who have switched to Grok.

NLP is changing #CustomerExperience. It detects frustration, remembers context, and resolves issues in seconds, freeing agents to focus on what matters most. See how 👇

Chatbots are out. Virtual agents are in. They understand context, remember relationships, and solve problems—not just answer FAQs. See how this shift is reshaping #CX 👇 .

#AI hallucinations sound convincing but can destroy #CustomerExperience. False policies and fake discounts erode trust fast. Here is how to avoid it.👇.

On #LaborDay, we pause to thank the people who make it all possible — our employees and our customers. Your hard work and support inspire us every day. #ThankYou 💚.

Your #AI can chat. #AgenticAI can act. From refunds to rescheduling, it solves problems in one interaction and makes service proactive. See how. 👇 .

Every time you repeat yourself to #CustomerService, it’s a memory problem. Contextual #AI fixes this by remembering your history and anticipating your needs. See how. 👇 .

Old chatbots felt like arguing with a vending machine. #ConversationalAI changes that with natural, human-like dialogue that listens, learns, and personalizes at scale. See how it is reshaping #CX. 👇 .

#NeuralNetworks make #CustomerExperience feel human. They read tone, remember history, and predict needs before customers ask. See how they are transforming support from reactive to predictive. 👇 .

Most #AI gives generic answers. RAG lets it pull from your own #data so responses are accurate and personal. A smarter foundation for #CustomerExperience. Learn more👇 .

Hundreds of new online stores launch every minute. With endless options, #CustomerExperience is what makes brands stand out. See the 16 #retail trends shaping #CX in 2025 and beyond. 👇 .

#AI confidence isn’t about knowing every buzzword, it’s about understanding the foundation: #MachineLearning. See how it’s powering smarter, more personal #CustomerExperiences. 👇.

Your #DTC brand is growing — and so are your #CustomerService challenges. The tools that got you started won’t get you to the next stage. Here’s how to scale service without losing the personal touch. 👇 .

Traditional #CX analytics measure efficiency, not loyalty. #CustomerAI flips the script, spotting patterns, predicting churn, giving agents the context to turn “resolved” moments into lasting relationships. See how you can measure what matters. 👇 .

Big news: #Gladly wins "Best Overall #CustomerExperience Solution Provider" by .@TopTechAwards at the 2025 MarTech Breakthrough Awards 🎉 . Honored to stand alongside leaders like #Adobe, #Canva, & #Vimeo.

What’s a Large Language Model (#LLM)?. A new kind of #AI that understands questions, writes clear answers, and keeps conversations on-brand. For B2B + SMBs, that means faster service, smarter support, and personalization at scale. #WhatIsAI See more 👇 .

#Hospitality loyalty is not built on points or perks. It is built on how you make guests feel. The best brands are proving that #AI and human empathy together create loyalty that lasts. See what hospitality brands are doing to stand out. 👇 .

This is #AI! No longer just for enterprise, AI is now an accessible, powerful way for SMBs to deliver instant, personal, & seamless #CX without the enterprise price tag. We break it down & offer a simple roadmap to get started. 👇 .

#AI can transform your #CustomerExperience, but only if you keep it simple. See why brands that start small see the biggest results.

The future of #retail is here. From #AI-powered personalization to hybrid shopping, these 16 #CX trends are defining 2025. How have you prepared for next year?