Our heartbeat is truly THE best customer-centric signal we monitor @intercom. Customer’s perspective is the only valid perspective, period.

We shipped Logsdb for our logging Elasticsearch clusters and the store utilisation just going down like this as we rollover through the old indices. Feels like magic ✨ Kudos to @abkunal and @MrDHat for pushing this through!

RT @eoghan: Today we’re launching the Fin Million Dollar Guarantee. We’ve been making big claims about our industry-best performance, but w….

3/3) And those who are still hesitating? They will be waving from the bridge like Nokia did missing out on the smartphones revolution. And of course the risk is to jump too early. But at least you can shake the water off (and some $$$ too) and have another go.

2/3) LLMs may not be quite there yet to fully replace a human coder but they might be soon. And, when they are, companies who started the transformation early will accelerate tremendously.

1/3) Companies going all in on AI adoption internally are like stunt actors jumping from the bridge onto a fast moving boat underneath. To nail the landing you have to jump when the boat is still a bit behind.

RT @fergal_reid: A new entry on our Intercom AI blog from @_ketanbhatt, about our decision to stick with @elastic as opposed to adopting a….

RT @jmfryan: I’ve been working on ways to integrate our AI agent Fin into pretty much anything. It means folks can use the full power of F….

RT @leeroy_hannigan: 🆕🚨Warm throughput for @dynamodb lets you pre-warm tables for instant readiness during peak loads. Check current capaci….

RT @ryan_sherlock: At @Intercom, we’re always innovating and building for our future scale. In what’s one of the most interesting projects….

RT @intercom: 2 hours to go.

RT @Padday: When you see yourself as a company creating a better future, oftentimes it's easy to discard a technology that has been around….

RT @brian_scanlan: I published a writeup of this morning's outage of Intercom's Europe region. Not exactly fun to write these, but getting….

RT @ryan_sherlock: My team @intercom is hiring! The role is to become one of our domain experts in supporting, scaling, and enabling engine….

RT @_ketanbhatt: Short story: On Feb 14th, early morning, something changed. P50(duration) for requests to #elasticsearch increased by 4 ti….

RT @brian_scanlan: Are you in Dublin and love Elasticsearch? Or better still, are you in Dublin and HATE Elasticsearch? Either way this mig….

Check out this great overview of the work we've been doing over the last year with one of my favorite buddies @_ketanbhatt at @IntercomEng !.

RT @grandazz: Had a blast at @EmberFest. Thanks a million for having me. So great to catch up with old friends and meet and make news ones.….

RT @lund_hfss: We are going to pause "Thesis for your weekend" to remember Dr. Richard I. Cook (@ri_cook). We are saddened❤️by the news th….

(7/7) So, next time before you try to shave off those 20-50 milliseconds from your API, check your front-end first. Chances are your customers mightn't notice your improvements due to the JS single-threaded nature! Could we ever get those insights w/o✨traces telemetry✨?.