Darragh Curran
@darraghcurran
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Mountains, kids, computers, mountains of kids and computers, and sandwiches. CTO @intercom, building https://t.co/B4YCp3SSKE
Dublin, Ireland
Joined January 2008
An inside look at part @Fin_ai's self improving flywheel - how it helps you evolve and improve your content so that it can do more work for you over time.
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🥇.
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Your customers are in Discord. Now Fin is too. From high-growth crypto to gaming companies, more teams are choosing Discord to support their customers where they already are. Check out this demo from Dale on our Engineering team to see how Fin handles support in Discord.
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Picking the best just got easier. We understand that it can be hard to pierce through the noise and with products like @Fin_ai results are what matter most, not marketing or a sales pitch. So we are covering the risk with our Fin Million Dollar Guarantee.
Today we’re launching the Fin Million Dollar Guarantee. We’ve been making big claims about our industry-best performance, but we know such claims are cheap. So it’s time to put our money where our mouths are. If we don’t deliver on these claims, we’ll pay you $1M. First, some
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Continuing on the momentum @eoghan shared earlier this week - our whole R&D org are taking on a goal to 2x our productivity through mastery of the wonderful new tools and capabilities AI gives us builders. Buckle up!
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RT @AIAwardsIrl: In today’s #AIIreland podcast, @intercom's Fergal Reid talks about how Intercom embraced #AI post-ChatGPT, rapid pivot and….
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this has been the most fun and most impactful era during my long time at Intercom. this growth has been hard fought. turning a big big ship around ain’t easy. it takes bravery and conviction and an ability to punch through inertia and fear - @eoghan brought back those qualities.
This is a story about how we rebooted a 15 year old decelerating business to be on course to be the fastest growing large software company in the world in four quarters from today… :). The Q1 Intercom board meeting starts in one hour. Q1 FY26 was the largest quarter by net new
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RT @isamlambert: i was at an event this week and 3 different people told me how good their experience of using @Fin_ai was.
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High availability Fin ftw 🙌.
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Customer experience is king, yet measuring it has been a let down. Brian talks about why we’ve built an AI powered CX Score metric, and why it’s better.
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Had a fun chat with @thedanigrant of @jamdotdev about our use of AI as engineers at Intercom and building
New 🎙️ How @intercom uses AI w/ CTO @darraghcurran!. -Intercom's internal AI tools for dev productivity.-AI adoption challenge: making it useful for a huge codebase.-Accuracy vs. performance: how they tested Fin to meet their quality bar. All on the latest AI Speedrun! ↓
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RT @destraynor: This evening I'll be speaking in London about AI Agents, why you might need to build one, what it takes to do so, and why i….
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RT @ryan_sherlock: In Dublin on May 22nd? wanna drop in to the Intercom office? Ruby Ireland are running a meetup in our office with (at le….
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Our early stage program got a massive upgrade. ontop of the massive seat discounts, Fin is now free in your first year, for 300 resolutions per month. In many early stage companies, the founding team run support, which is great for staying close to customers, and directly.
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Simply let your kids wear your airpods for like 4 seconds - and voila - ears clean as a whistle - airpods not so much 🤮
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Parents, stop buying fancy ear-cleaners - doctors and pharmacists hate this one weird trick….
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