“The collaboration between Support and Engineering is complicated at times. They can come from very different perspectives, but AI is starting to bring them closer together.” At our Fin x @jamdotdev x @vercel meetup in San Francisco, David Lynch, Matt Rubright, and Lindsey Simon

We're hosting CX Happy Hour in SF w/ @plainsupport! Get together with an awesome group of support leaders for networking, food, drinks & a good time 🍻 RSVP:

Here's how to set it up:

New Mac shortcuts! ⚡️ Now you can can request Jams from your customers simply by typing /jam wherever you’re chatting with them.

Mom look! I made it in the Stripe movie!

Someone created the 13 millionth Jam today!! We tried to figure out how to celebrate. So we’re eating 13 million gummy worms in your honor. Yum! I’m a turkey and I love bugs.

“Great support is proactive, not reactive. And that’s what AI finally lets us do.” That idea shaped the conversation at our Fin × @jamdotdev × @vercel meetup in San Francisco, where we explored how AI is connecting support and engineering, closing the gap between reporting an

🍿 Watch the full episode on YouTube:

Susana de Sousa is the Head of Community at @plainsupport - an AI-native customer support platform used by teams at Cursor, Raycast, Granola, and n8n. In our conversation she shared how the customer support function is going through an identity shift: The old playbook is dying

Paste a Jam in Linear & engineers can see the video w/ network and console errors right in the ticket

Jammers, there was a global outage w/ our DNS provider - the issue has been resolved, but some of you may still experience intermittent issues. We're hopeful you can all get back to crushing bugs soon, for updates:

Just launched! 1-click Linear tickets w/ embedded video 🐆 So you can report bugs in seconds & engineers can fix them faster

“We’re all on team support. It doesn’t matter what your title says, our job is to understand what’s happening for the customer and fix it.” The line between support and engineering is disappearing. At our recent meetup in San Francisco, leaders from @intercom, @jamdotdev, and

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The story of v0 and AI tooling for support at @vercel 🔥

Building the missing tooling in the broken support<>engineering team relationship (h/t VP Eng @elsigh @vercel)

The ideal state of customer fixes and how Jam is building for it:

Finally, we can get rid of this technical vs. non-technical distinction. More and more teams are shipping PRs. That’s the way the world is heading. We all contribute, we're all one team! Live from AI Night w/ @Intercom @Vercel & Jam:

Product experience and support experience are merging. They are one thing. Two views from @Vercel & Jam:

500 people RSVPd for AI Night w/ @Intercom @Vercel & Jam 🤯 The theme: we are all on team support! Watch the highlights in this thread 🍿