Daniel Bakh
@danielbakh
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co-founder @fullviewhq (visual AI agents for CX)
Copenhagen
Joined April 2012
It blows my mind every time I see Fullview AI solving real user issues 🤯 Our AI becomes an expert in your product, and visually guides users to successful support resolutions, trainings and onboardings 🚀 It'll learn, guide, and even take actions to help users autonomously 😎
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BIG NEWS ⚡ Today we’re launching Fullview AI — the first support AI that sees your UI, learns from humans, and acts on the screen to guide & resolve. Not a chatbot. Not a script. An autonomous agent. Open in beta now. #AI #startup #buildinpublic
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🎉 @FullviewHQ is live on Product Hunt 🎉 And we'd love your support and feedback to help us with this launch 🙏 We've been building our customer support screen control tool for 2 years now and finally launching on PH! Link in the comment to support us 🔗
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🔥 B2B SaaS Retention 🔥 On March 21st join us to hear about the latest SaaS retention trends 📆 📉 Speakers: - @danielbakh, CEO @FullviewHQ - Parker Moore, Head of CS @vitally_io - @0zne, CEO at @junedotso 🎤 hosted by @heysidjain Save your seat 👉 https://t.co/2NqvXvR6kh
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Partnering up with our fellow Danish founded CS company @Zendesk for a kick-ass integration 🔥 No more back and forth with customers to understand user issues for tickets - One click session replays without having to leave Zendesk via Fullview!
In case you missed it, @FullviewHQ latest integration with @Zendesk just launched 🔥 You can now harness the power of Fullview's cobrowsing, session replays and console logs directly from Zendesk. Link to install 👉 #CX #customersupport #integration #zendesk #tech
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Very true! Work-life balance is important but you should forget about 9 to 5 if you want to build something truly great…
I get a lot of angry DMs saying I'm a promoter of "hustle culture," which is not wrong. If you look at a company like Deel, you can't scale from $1M to $100M ARR in 20 months without an insane work ethic. Harsh reality, but startups aren't easy to scale.
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Super excited for the new integration between @FullviewHQ and @intercom 🔥
We're so excited to announce that @FullviewHQ's @intercom integration is finally here 🥳 Level up your Intercom org with cobrowsing, session replays and much more. More details 👇 https://t.co/hUw7PD5GLi
#CX #Intercom #CustomerSupport #Update #Integration
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You should absolutely love using your own product. If you don’t, you’ve founded the wrong company.
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Today is a big day for us 🎉 We're officially launching Fullview Replays - the biggest product update since we started Fullview 💯 The days of asking customers for screenshots and long paragraphs to explain customer support issues are finally OVER! #product
Fullview Replays is out! Say whaaaat? 👂 Our BIGGEST release to date 🎉 ⏺️ Record every user session within your product ⏱️ View console information 🐛 See bugs and issues in context 🗺️ Fully GDPR compliant Read more: https://t.co/RaVksGBAJp
#CX #ProductUpdate #SaaS
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Since making mistakes it's a known unknown, you'd better ship & course correct fast.
Mere rate of shipping new features is a surprisingly accurate predictor of startup success. In this domain, at least, slowness is way more likely to be due to inability than prudence. The startups that do things slowly don't do them any better. Just slower.
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"Don't hope for a life without problems. There's no such thing. Instead, hope for a life full of good problems." - Disappointment Panda
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New #CXTalks episode just dropped! @danielbakh (Fullview CEO) and @anoushkavaswani (a partner at @lightspeedvp ) sat down to discuss #CX, #customersupport, and broader trends in the #b2b #SaaS market. Link to full interview 👇 https://t.co/3dMb5NyXI7
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1/3 I and @anradu are proud to share @lightspeedvp is leading @FullviewHQ’s seed round. @danielbakh and @dorin_tarau are revolutionizing customer support and: 👨💻Delivering a seamless experience ⏲️Improving time to resolution 🌉Bridging the gap between support and product teams
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We just raised $7.5M in seed funding led by @lightspeedvp / @anoushkavaswani 🎉 We started only 10 months ago, raised $10M, built an amazing team and a great product. We're just getting started on the the way to build a world class product to re-design customer support 🙌
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A big day for us at Fullview!
You asked for one-click calls and a better dashboard, so we got to work 🏃 Fullview's new #API integration is here, which means you can start calls with one click, see which of your users is online, idle or offline, and offer a superior customer support experience 👏 #CSAT
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It's time to rethink how we do customer support in SaaS 💪 My awesome co-founder @dorin_tarau breaks down the meaning behind Customer Support 3.0, and what it means for modern support teams:
Customer Support 3.0 is here 🚀 Time flies and we have just a couple of weeks left until Fullview will be launched in beta 🔥 This is what you can expect to see in @FullviewHQ 👇🧵
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What a privilege it is to be a second generation immigrant. We get to care about finding purpose, fulfillment, meaning. Our parents came here and figured out how to survive. The GOAT "Zero to One" story.
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