Understanding customer issues is a nightmare 👻 Endless chats, long emails, countless screenshots 😖 Frustrated customers, dejected support agents 😓 Sounding familiar? Fullview to the rescue! 🦸 #CX #customersupport #customersuccess #saas #video

Say hello to your new @Fullview dashboard 👋 🤩 Redesigned for proactive support workflows and faster support. Instead of seeing a list of customers when you log in, you’ll see a list of sessions ordered chronologically so you can find replays faster. #CX #customersupport

We've just released a powerful new way to use Fullview 💪 Diagnose customer issues faster with filtering of user sessions 🚀 Better organization & labeling of issues🔍 Record cobrowsing calls for record-keeping & training ⏺️ Read more: https://t.co/DMsOQDOk5g #CX #update

Have you marked those calendars yet? Join us tomorrow as we discuss how you can turn customer insights into tangible results. We'll be joined by Elyse Mankin from @helpscout 🤝 https://t.co/3JnCkolEgK #CustomerSuccess #CX #customersupport

Some exciting things are in the pipeline @FullviewHQ! ✅ Find user issues faster with filtering and segmentation ✅ Create custom tags for sessions ✅ Create custom views with filters you use often ✅ Record and playback past cobrowsing calls #CX https://t.co/ZGNyJ4Fmld

Have you marked your calendars for our 'Voice of the Customer' LinkedIn Live event on 8 Feb 2023? 📅 We'll be joined by Elyse Mankin, Director of Product Support at @helpscout, to talk about harnessing customer insights. Will we see you there? #CX https://t.co/jATZ5Onxne

Proactive support heads off issues before they turn into major pain points.  In the process, it reduces customer frustration, improves engagement, and has a positive effect on CSAT.

1 in 26 That’s how many customers will report a problem or ask for help by contacting your customer support team.  The rest will just #churn.  This is just one of the reasons proactive support is so crucial and reactive support will NEVER be enough.

Can high CSAT scores lull your business into a false sense of security?  Yes! Here’s why 👇 In a landscape in which ONLY 4% of unhappy customers will reach out to your support team, CSAT is an incomplete metric at best and a red herring at worst.  #CSAT

If your annual churn rate isn’t 5 - 7% and you’re focusing on other metrics, you shouldn’t be.  Invest in CX, customer success and customer support to make sure you’re retaining as many users — and as much revenue – as possible.  #Churn #SaaS #Revenue #CustomerSuccess

Who owns churn?  It can be placed at the foot of many departments, but being said, given the fact that this is such an important metric, it may be wise for customer success teams to take charge here to get a seat at the table.  #Churn #SaaS #Revenue #CustomerSuccess

If you’re not on the proactive support bandwagon, you should be! At @Fullview, we champion proactive support and our solution makes it effortless for companies to start offering it.  https://t.co/6qXS8GZjGx #CX #Churn #SaaS

If your monthly churn is 3%… Your revenue would halve in less than 2 years if you didn’t add any new customers! 😱 That's why it's crucial to see churn as your lodestar metric. #Churn #SaaS

What if you could land on a SaaS website and immediately try the platform? No discovery calls, no gated demos. That's what we just built at @Fullview! Want to try it out yourself? 👇 https://t.co/Nj2a9AZygL

Our 2022 video retrospective is here! 🥂 ✅ Three product launches ✅ A record-breaking seed round ✅ 16 full-time Fullviewers ✅ More and more awesome companies using our platform to solve the challenges of technical support. Here's everything we achieved this year 🥳 #saas

Here's what our content marketing looked like in 2022 🙌 Producing this much content requires a lot of effort, but we enjoyed every second! #contentmarketing

2022 was a great year for Team Fullview 🚀 👉 We went to production in February 👉 We expanded our team in April 👉 We raised a record-breaking seed round in May And so much more! Here's the music we listened to along the way 🎵 https://t.co/lmXbZVj1u9 #wrapped

More information 👉

Still asking your users for screenshots to troubleshoot? Stop! 🛑 #FullviewReplays is now faster and better than ever before. Our CX Manager, Emma Bakh, demonstrates 👇 #CX #customersupport

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Time for another product update 🚀 - Fullview Replays now load instantly once processed⚡ - SSO via Okta 🤝 - Accidentally clicked off a cobrowsing session with a customer? You can now hop right back in without having to start the call all over again 👈 #CX #CustomerSupport