The Consumer Voice
@beuc
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We represent 45 independent national consumer organisations in Brussels and defend the interests of European consumers.
Brussels, Belgium
Joined January 2011
Stay up to date with BEUC and our members' activities on:.🔹BlueSky: 🔹LinkedIn:
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BEUC calls on MEPs and Member States to clarify, by law, that consumers should be able to bring a small item and a piece of hand luggage at no extra cost, in line with what 86% of surveyed consumers responded in our 🇳🇱Member @Consumentenbond's study .
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Today, our 🇧🇪member Testachats is suing Ryanair for charging hand baggage of a reasonable size and weight. After a179M€ penalty in Spain last year, these actions show the need to introduce clear rules in the ongoing revision of the Air Pax Regulation.
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Our new report on consumers’ priorities for the next EU Common Agricultural Policy is out! Check out the main takeaways 👇. Read the full report:
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Next week, discussions at the 🇪🇺 Council will determine the future of ✈️passenger rights. Some key rights are at stake. BEUC and 4 EU organisations call on member states to uphold high protection standards. Our full position 👇.
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What has 2024 meant to us? It's been a year of change - inside and outside BEUC. We had new Director General, a new political environment, new consumer-friendly rules, we launched new enforcement actions, produced new consumer data, and more. Explore:
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🇪🇺 & 🇬🇧 consumers are facing shared challenges: from scams & unsafe products to high food prices & travel disruptions. BEUC, the @ConsumerCouncil, & @WhichUK are publishing joint proposals to strengthen consumer cooperation for the 19/05 EU–UK Summit.
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Our Head of International Léa Auffret & our 🇵🇱 member Federacja Konsumentów will be speaking with @Act4AnimalsEU about why animal welfare import requirements are a win-win for animals and consumers. Join the discussion on 13 May:
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What does "100% recyclable" or "100% recycled" on a plastic bottle mean to you? With Coca-Cola's announcement to do better, today's the right moment to watch (again) our vox pop across Europe:
BEUC and members filed an EU-wide complaint against water bottle producers for greenwashing. 97% of bottled water consumed in 🇪🇺 is in plastic. We found that the industry's claims about the recyclability of these bottles are insufficiently substantiated.
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Coca-Coca has agreed to improve its labels 1,5 year after we denounced with our members greenwashing by plastic bottle producers. We call on authorities to keep their efforts with Coca-Cola & others. Reaction: With support of @ClientEarth @ECOS_Standard.
“Recycle Me” — and say it right☝️. Following a dialogue with the Commission and national consumer authorities, Coca-Cola will modify its recycling claims so consumer can rely on fair and clear information about the recycling characteristics of the bottles. #ConsumerProtection
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Unsafe products from platforms like Temu are flooding the EU via small parcels. This morning on @BBCr4today, our DG @arcapde called for urgent action: customs can't be the only line of defence. Online marketplaces must be held accountable.🎧From 01:19:50:
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Online reviews are an important element of consumers’ online purchasing decision. They allow consumers to easily compare feedback and appreciations before making their choice. However, how can consumer know they are genuine, and can they rely on them?
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From 20 June, new EU rules will enable consumers to benefit from smartphones and tablets that are more durable and easier to repair. A new energy label with repairability and reliability scores will also help in choosing more sustainable phones.
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📣Good news for consumers!. From 1 May, the 🇪🇺 bans 4-Methylbenzylidene Camphor, a suspected endocrine disruptor, in cosmetics. A good step that must lead to stronger EU laws banning harmful chemicals from beauty products. Our take👇 .
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We're missing:.❌airlines insolvency protection to prevent harm to consumers and other tourism actors.❌cancellation rights for passengers in case of a major crisis. This would ensure coherence between passenger rights initiatives and the Package Travel Directive.
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⚠️Regulate intermediaries holistically and stop certain practices: all refund situations should be covered, clear information about the protection or lack thereof should be given and deterrents for failure to provide such info, all fees should be returned to consumers.
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We think this should be improved:.⚠️Enforcement and redress provisions with easy to exercise rights for consumers and strong deterrents for players – carriers and intermediaries - who do not abide by the rules.
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