Andrew Carothers
@ajcarothers
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12x International Customer Experience Award winner. Author. Speaker. Digital and partner CX expert.
SF Bay Area
Joined May 2009
“As a Cisconian, I’m used to getting out of my comfort zone, both professionally and personally.” Stephan Gross completed the 806 km #Ride4Bron 2024, battling headwinds and hailstones to support @FPWRUK 🚴♂️ Discover the journey: https://t.co/ngqe35QdgX
#WeAreCisco
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How a #CiscoCommunity hero, @lwrambo supported a great cause founded by another community hero, @alphonsine12 who's on the mission to give vulnerable Rwandan children a chance to succeed by "transforming one child at a time" after surviving the 1994 genocide against the Tutsi. 👇
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While GenAI in CX is in its early days, waiting to learn how to harness its power will put CX professionals behind the 8 ball. Stephanie Leheta and I will offer insights into how to use AI effectively and provide a playbook for getting started. See you in Denver!
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Creating the fastest path to value for customers starts with connecting data, platforms, people and processes. Sean Albertson and I will explain how to identify and bust silos. See you in Denver at the Customer Experience Professionals Association (CXPA)'s annual conference!
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Nominations for our Cisco Customer Advocate Awards are underway! Can't wait to celebrate the incredible achievements of our customers. Nominate yourself or another Cisco customer in the Americas by April 12: https://t.co/B0IIOt6Kq4
#CiscoCustomerAdvocateAwards#WeAreCisco #CLU
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Want to become AI & ChatGPT genius for FREE? 🤖 Join this 3-hour workshop by @Growthschoolio & learn 10+ AI tools to boost productivity & growth 🚀 Worth $99, but FREE for First 100 people 👉 Register here: https://t.co/btM2fyQPi5
#growthschoolchatgpt101
link.growthschool.io
🔥Register to the exclusive ChatGPT 101 workshop for AI Enthusiasts.
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Every customer wants a digital first experience, and that experience must be omni-channel, simple, and personalized. I'm pleased that Cisco 's approach has been recognized as a finalist in the 2024 US Customer Experience Awards #uscxa #awardsinternational #CXA #digitalcx #DCX
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b/c 85% of business buyers say the experience a company provides is as important as its products/services, @Cisco has leaned into customer experience (CX). Pleased our approach is recognized as a finalist in the US Customer Experience Awards #uscxa #awardsinternational #digitalcx
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Pleased to have finished my studies and earned the Cisco Green Belt in GenAI certification. Coursework focused on LLMs, image and video generation models, and Diffusion Models, as well as prompt engineering and some limitations and risks of the technology. The more you know!
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Thank you @cx_network for letting me share my ideas
In his new blog for CX Network, @Cisco's senior CX lead @ajcarothers shares 4 ways to elevate CX at your organization including how to use #AI and #MachineLearning to create frictionless experiences. https://t.co/anPxSM0SOU
#CX #CustomerExperience #Innovation #CXStrategy
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Looking forward to @janne_hansen's talk. She always has interesting and valuable info to share
Engage with the #CiscoCommunity and Digital #CX team as they share the quick community tips and best practices at #CiscoLiveEMEA! 📍 Details: https://t.co/Xc1wywJc8Z
#CiscoCX @ World of Solutions #BoothE01
#CiscoPartners #LifecycleAdvantage #CiscoInsider
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In my latest for CX Network, I explain how companies can jumpstart their CX maturity and provide customers with consistent, simple, digital-first experiences they demand. I explore using AI, machine learning and predictive analytics:
cxnetwork.com
In CX, innovation is everything. But how can organizations get started? Cisco’s Andrew Carothers explains
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At #CiscoCX, we're dedicated to delivering value quickly and easily. We're here to get you where you need to go! We're thrilled to announce that @Cisco has won four medals in the acclaimed International CX Awards with @CXPA_Assoc 🎉 Find out more now: https://t.co/IcpKVjPIxL
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I had a great time laying out what will be key pillars of Customer Experience in 2024
Age of the Customer & the Power of AI-Driven Language https://t.co/54DkNYNPny via @YouTube
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Excellent viewpoint on award-wining digital CX, and a very cool video!
The Rise of Digital Customer Experience https://t.co/W7SKUUn7jw via @CiscoPartners
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🚀 Elevate your renewal experience with #LifecycleAdvantage features! 🔄 https://t.co/G2iGrTtiwY simplifies contract management, Commerce Automation streamlines transactions & e-storefronts make ordering easy. Details here⬇️ https://t.co/hjQ1P98g8j
#CiscoPartners #CiscoCX
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Tune in to Amazing Business Radio! We have @ajcarothers, Digital Customer Experience Leader at @Cisco. He talks about delivering seamless experiences that lead to customer satisfaction, loyalty, and revenue growth. https://t.co/iOrSjbm0u6
#customerservice #customerexperience
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Veteran’s Day is a great time to support causes that support our vets! Proceeds raised from my tribute go to support VFW Post 7907. Create your own tribute about what service means to you and share it with your friends!
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Rise and shine! Day two of finalists presentations for the International Customer Experience Awards, in the categories of Best Digital Transformation and Best B2B Customer Experience. Hoping to represent my team well! #digitalcustomerexperience #cx
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