CX Network
@CX_Network
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The leading community for customer experience and call center professionals. All the resources you need to advance your skills and elevate the customer journey.
London
Joined September 2014
JourneyTrack is proud to sponsor @CX_Network’s All Access Virtual Event, September 16 & 23! 2 days. Top CX insights. Big impact. Don’t miss it → https://t.co/ojJOqwl10b
#CX #CXM #JourneyManagement #CustomerExperience #CXLeadership #AIinCX
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Excited for the Personalisation Summit 2024? Discover how to harness data, AI, and digital transformation to deliver personalised journeys at scale. Join top brands like ITV, NatWest, Uber, Asda, B&Q and more ?? 5-6 Nov | Hilton London Olympia, UK https://t.co/43GJDye4jP
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@CX_Network - How can #CX professionals navigate the path to trustworthy #AI? As #AI continues to revolutionize industries, the need for trustworthy #AI has never been more crucial. 🌟 See here > https://t.co/TvZhIiE2ky
#AI
cxnetwork.com
Discover the five considerations CX professionals must focus on to effectively navigate the complexities of AI procurement and ensure AI is trustworthy
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Do you need an AI ambassador? As #AI transforms #CX, roles like AI ambassadors are key to driving #innovation, #ethical use and bridging the gap between #tech and people. Find out what the role of an AI ambassador involves and whether you need one https://t.co/Mq9x60pCl9
cxnetwork.com
Discover the role of an AI ambassador in enhancing customer experience and driving innovation
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🏆 @mhanhan is one of the #Top50CX influencers you should be following this year. The founder of Xperiente, he won the #CXPA’s Impact Award in 2018 for his contributions to Genesys and the broader customer experience practice. Read more: https://t.co/pwLzvM1uuI
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This year our Global State of CX research found that for 28% of businesses #CX outlines everything they do, but at 21% of companies CX still needs to deliver returns to be taken seriously. Is your company prioritizing #CustomerExperience?
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...with 26% of companies also prioritizing customer relationship management (#CRM) systems, customer engagement platforms, business continuity plans, and data insights and #analytics capabilities.
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Our Global State of #CX research this year shows that ##automation is the top investment priority for CX practitioners in the #AsiaPacific region (44%). The findings show it's part of a broader technological upgrade...
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According to our research, the top 3 areas #CX professionals are investing in this year are growing the customer base, increasing NPS/CSAT and transitioning to a virtual or hybrid contact center model #Budget #Investing
https://t.co/HBwYlAhQUe
cxnetwork.com
CX Network’s research into how and how much CX practitioners are investing to deliver their customer experience strategy
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🚀 During our All Access: CX Financial Services 2024 webinar series, we asked our audience what the biggest priorities are for #CX in #FinancialServices. The top picks were automating processes and real-time personalization. Is your organization focusing on these trends? 👇
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🏆 @jimtincher is one of the top 50 CX influencers you should be following this year. Find out why 👇 https://t.co/3zMVWWebCY
#CX #CXInfluencers #Top50CX
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The US government is bringing in new regulations to simplify subscription cancellations and improve customer service, as part of broader efforts to restore public trust https://t.co/tA3M7kUMuC
#CXNews #CX #CustomerService #PublicServices
cxnetwork.com
US government launches initiative to streamline customer service across industries
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🌟Congratulations to these 25 thought leaders in operational excellence - an award compiled by our sister publication @PEXNetwork_Team
#OPEX #ThoughtLeadership
🚀 PEX Network is thrilled to unveil our list of 25 Operational Excellence Thought Leaders to Know in 2024! 🌟 Discover why they made the cut and learn more about their remarkable contributions here: https://t.co/FzO1bXauBP
#OperationalExcellence #ThoughtLeaders2024
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🏆 @AmasTenumah is one of the #Top50CX influencers you should be following this year. The #CustomerService expert has written books on customer loyalty and is the host of the Amas Talks podcast Read more: https://t.co/Pf2DUH5m4U
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🚀 How will the EU #AI Act transform the Customer Experience (#CX) profession? 🚀 The EU #AI Act is poised to transform the #CX profession by enforcing stricter regulations on #AI tools used in customer interactions. https://t.co/06RSCv9CEB
@CX_Network
lnkd.in
This link will take you to a page that’s not on LinkedIn
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According to our research, 63% of CX practitioners deliver benefits to their organization that go unmeasured. There is a clear uphill battle to prove the value of CX to peers and superiors - here we explain how you can overcome the challenge https://t.co/1nTSi4AKDF
#CX #ROI
cxnetwork.com
CX Network asks the experts how to demonstrate the value of CX to peers and business leaders
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Last week we explored how the new European Union AI Act could impact #CX. This week we bring you a practical guide for putting strategies in place to ensure you are compliant with it https://t.co/U5M54qsidw
#AI #EU #AIRegulation #AIAct
cxnetwork.com
How CX professionals should approach the EU AI Act to deliver ethical, effective and customer-centric experiences
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Our Global State of #CX research found that growing the customer base, increasing #NPS /CSAT and transitioning to virtual or hybrid contact center models are these year's top 3 strategic priorities. Read our analysis here: https://t.co/2XI9s4LWST
#CXStrategy #Budgets
cxnetwork.com
CX Network’s research into how and how much CX practitioners are investing to deliver their customer experience strategy
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🏆 @ColinShaw_CX, acclaimed for his expertise helping multinational organizations, is one of our #Top50CX influencers to follow this year Read more: https://t.co/BiBVlefdDh
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