JourneyTrack is proud to sponsor @CX_Network’s All Access Virtual Event, September 16 & 23! 2 days. Top CX insights. Big impact. Don’t miss it → https://t.co/ojJOqwl10b #CX #CXM #JourneyManagement #CustomerExperience #CXLeadership #AIinCX

Excited for the Personalisation Summit 2024? Discover how to harness data, AI, and digital transformation to deliver personalised journeys at scale. Join top brands like ITV, NatWest, Uber, Asda, B&Q and more ?? 5-6 Nov | Hilton London Olympia, UK https://t.co/43GJDye4jP

Happy birthday, Teddy Roosevelt. Your legacy lives on.🇺🇸

@CX_Network - How can #CX professionals navigate the path to trustworthy #AI? As #AI continues to revolutionize industries, the need for trustworthy #AI has never been more crucial. 🌟 See here > https://t.co/TvZhIiE2ky #AI

Do you need an AI ambassador? As #AI transforms #CX, roles like AI ambassadors are key to driving #innovation, #ethical use and bridging the gap between #tech and people. Find out what the role of an AI ambassador involves and whether you need one https://t.co/Mq9x60pCl9

🏆 @mhanhan is one of the #Top50CX influencers you should be following this year. The founder of Xperiente, he won the #CXPA’s Impact Award in 2018 for his contributions to Genesys and the broader customer experience practice. Read more: https://t.co/pwLzvM1uuI

If your crypto wallet’s touching seven figures, you’ve officially outgrown DIY management. It’s time for structures, protection and strategy. Work with professionals who understand digital wealth.

This year our Global State of CX research found that for 28% of businesses #CX outlines everything they do, but at 21% of companies CX still needs to deliver returns to be taken seriously. Is your company prioritizing #CustomerExperience?

...with 26% of companies also prioritizing customer relationship management (#CRM) systems, customer engagement platforms, business continuity plans, and data insights and #analytics capabilities.

Our Global State of #CX research this year shows that ##automation is the top investment priority for CX practitioners in the #AsiaPacific region (44%). The findings show it's part of a broader technological upgrade...

According to our research, the top 3 areas #CX professionals are investing in this year are growing the customer base, increasing NPS/CSAT and transitioning to a virtual or hybrid contact center model #Budget #Investing https://t.co/HBwYlAhQUe

Honored to have Steve Swanson and Garrett Reisman join Interplanetary Life 2025. What does it actually take to achieve permanent human presence on the Moon, Mars and Beyond? Thanks Steve and Garrett for helping cover everything from Propulsion to Food Production!

🚀 During our All Access: CX Financial Services 2024 webinar series, we asked our audience what the biggest priorities are for #CX in #FinancialServices. The top picks were automating processes and real-time personalization. Is your organization focusing on these trends? 👇

🏆 @jimtincher is one of the top 50 CX influencers you should be following this year. Find out why 👇 https://t.co/3zMVWWebCY #CX #CXInfluencers #Top50CX

The US government is bringing in new regulations to simplify subscription cancellations and improve customer service, as part of broader efforts to restore public trust https://t.co/tA3M7kUMuC #CXNews #CX #CustomerService #PublicServices

🌟Congratulations to these 25 thought leaders in operational excellence - an award compiled by our sister publication @PEXNetwork_Team #OPEX #ThoughtLeadership

Joseph Škoda (1805–1881) opposed his parents' wishes to become a doctor rather than a priest and walked 6 days from Pilsen to Vienna to study medicine. By introducing preventive public health measures, he eliminated typhoid in Vienna. Škoda is remembered for his bedside clinical

This year our Global State of CX report found that the top obstacle for bringing #CX investments to life is proving #ROI. Organizations often struggle to quantify the financial benefits of improved customer experiences, making it challenging to justify the expenditure.

🏆 @AmasTenumah is one of the #Top50CX influencers you should be following this year. The #CustomerService expert has written books on customer loyalty and is the host of the Amas Talks podcast Read more: https://t.co/Pf2DUH5m4U

🚀 How will the EU #AI Act transform the Customer Experience (#CX) profession? 🚀 The EU #AI Act is poised to transform the #CX profession by enforcing stricter regulations on #AI tools used in customer interactions. https://t.co/06RSCv9CEB @CX_Network

According to our research, 63% of CX practitioners deliver benefits to their organization that go unmeasured. There is a clear uphill battle to prove the value of CX to peers and superiors - here we explain how you can overcome the challenge https://t.co/1nTSi4AKDF #CX #ROI

Extremist ideological movements are exploiting America’s homelessness crisis. "This report demonstrates in stunning detail how fringe groups are co-opting the homelessness issue to amplify radical ideologies."~ Bruce Chapman, Chairman of the Board Discovery Institute

Last week we explored how the new European Union AI Act could impact #CX. This week we bring you a practical guide for putting strategies in place to ensure you are compliant with it https://t.co/U5M54qsidw #AI #EU #AIRegulation #AIAct

Our Global State of #CX research found that growing the customer base, increasing #NPS /CSAT and transitioning to virtual or hybrid contact center models are these year's top 3 strategic priorities. Read our analysis here: https://t.co/2XI9s4LWST #CXStrategy #Budgets

🏆 @ColinShaw_CX, acclaimed for his expertise helping multinational organizations, is one of our #Top50CX influencers to follow this year Read more: https://t.co/BiBVlefdDh