M4 Communications
@M4_Comm
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We help US and UK organizations become customer-centric and create great customer experiences by helping them think different about #Marketing and #CX.
Silicon Valley/UK
Joined August 2012
Perfect recipe > Digital transformation: 3 ways to better understand your customers https://t.co/NOiytuGHO5 via @4enterprisers by @smalhotra #CX #DigitalTransformation #CustomerEngagement
enterprisersproject.com
The most successful digital transformations are driven by customers, not technology. These 3 strategies help you identify what your customers really want
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What Companies Should (and Shouldn't) Be Doing About Diversity Right Now | OpenView https://t.co/E8j1UUf37I via @openviewventure #Diversity #genderequality #unconsciousbias
openviewpartners.com
Words are not enough. Talk is meaningless. We need to get in there and do the work. HubSpot's Winston Tuggle goes over exactly how to start.
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Five Customer Experience Trends to Watch for in 2021. https://t.co/ZdCjK84QXD
#CX #CustomerExperience #Marketing #EmployeeExperience
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Whatever your life's work is, do it well. -Dr. Martin Luther King, Jr.
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Happy #CXDay2019! #CXDay is a time to celebrate customers, the #CX profession, and each other. But why only one day? Why not celebrate CXDay every day? We wrote a post about that very thing! https://t.co/MQtfLx6f9n
#CustomerExperience #EmployeeExperience #cxpa @CXPA_Assoc
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Great humor from @marketoonist - but he's alway spot on - it's not about you, brands, it's about the customer. ALWAYS #CX #customercentricity
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Metrics without purpose is nothing more than incoherent data!
The Confidence Question - Do We Really Need Another Metric? https://t.co/EX4DXQy9vF
#CX #metrics #NPS
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The Confidence Question - Do We Really Need Another Metric? https://t.co/EX4DXQy9vF
#CX #metrics #NPS
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In today's @Wootric #CX Roundup: Articles ft. @SueDuris, @DomNicastro, @cmswire, @M4_Comm, @btemkin, @danielnewmanUV, @firstround, @kiapuhm, @OpenViewVenture, @MindtheProduct, @NikkiElizDemere Get it here: https://t.co/cHe931VIQp Sign up to receive the next one!
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Social Customer Service is Vital to a Better Customer Experience https://t.co/xKAAPTqOUe
#CX #CXDay2018 #CustomerServiceWeek
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#Empathy: The CustomerExperience Professional's Most Important Trait https://t.co/nVkdjeqNbx
#CX #custexp #CXDay2018 #cxday
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How #Blockchain Could Improve Collaboration... http://www.nojitter.comhttps://buff.ly/2wb0Roy via @nojitter
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Journey, Journey, Journey! Join @annettefranz and me today at 11am PT for #CXChat when we discuss #customerjourneymapping. We're looking forward to seeing all of your amazing insights! #CX #CustomerSuccess #CustServ #custexp #EX #emplexp
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Nice post by @sujanpatel of the 5 Most Common #Growth #Marketing Challenges and How to Solve Them https://t.co/gWL7r3ACmh
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