Welsh Water
@DwrCymru
Followers
24K
Following
4K
Media
9K
Statuses
41K
[Here: Mon-Fri 8am-8pm/Sat 8:30am-1.30pm] Darparu dŵr a diogelu'n hamgylchedd • Providing water for health, cleaning waste water to protect our environment
Joined May 2009
Winter is here and so are the cold temperatures! If you haven’t already, be sure to take steps to prevent frozen pipes in your home. For tips, visit
30
153
332
By putting our cotton buds, our wet wipes and our nappies in the bin, we can keep water flowing.
31
136
325
People in your neighbourhood are binning 🗑️ their wipes to prevent blocked pipes. Don’t be the person who lets the side down 😞
26
138
279
@sianharries_ @EsylltMair Newn ni ychwanegu hwn at ein cynllun busnes blwyddyn nesaf:. Gwasanaethau Craidd:.✔️Darparu dŵr .✔️Glanhau dŵr gwastraff.✔️ Helpu pobl rhoi to ar eu Ŵs. #ExpandedRemit.
4
16
183
Today we unveiled plans for Llanishen and Lisvane reservoirs for the first time – including a brand-new visitor centre and exciting plans for facilities. Take a look and give us your thoughts!
28
41
181
We are devastated to confirm that at 21.42 on Friday 30 April someone took a chainsaw to the osprey nest at Llyn Brenig and felled it. We are working closely with the police, if you have any info please contact NW police on 101, or Crimestoppers on 0800 555 111 ref 2059734.
29
133
166
You may have seen our friends @stwater @YorkshireWater @unitedutilities @BristolWater @SouthWestWater out and about with tankers to support the effort to maintain supplies in #Monmouth – we’re very grateful for the support.
9
35
172
Our water treatment works in Mayhill, Monmouth is operational and supplying clean, fresh drinking water direct to customers’ taps. We'll keep some tankers in the area as a precaution for the next 24hrs. Thank you #Monmouth for your support and patience over the past week. Diolch!
10
41
162
Frozen water pipes? 🏠❄️ .Here is what to do. ℹ️ More advice: .
13
183
156
People in your neighbourhood are binning their wipes to prevent blocked pipes. Don’t be the person who lets the side down. Throw wipes away in the bin before your luck runs out.
9
50
93
Farm in the Teifi, Towy or Upper Wye catchment? Register for FREE weed wiper hire which helps safeguard water quality. Find out if you’re eligible and register here:
7
73
88
Reuben Morgan was strong and fit. But he lost his life swimming in Pontsticill reservoir. Please RETWEET: It could save a life ❤️
1
262
97
Our thoughts are with our colleagues and friends at Wessex Water following the tragic incident at the water recycling centre in Avonmouth today @wessexwater.
0
13
90
@elliwsan @elinjjones Elin ac Elliw, does dim hanes bod yfed ein dŵr ni yn achosi pobl i alw etholiadau, ond edrychwn ni i fewn i hyn rhag ofn 💦 😉.
2
22
78
@elliwsan @elinjjones Gallwn ni gadarnhau bod dim byd yn nŵr Dolgellau sy'n debygol o achosi rhywun i alw etholiad. 👍🏻💧
1
40
80
Please don’t flush wet wipes and kitchen roll . The truth is that kitchen roll and wet wipes do not break down in pipes like toilet paper. Please help us prevent blocked pipes by placing these items in the bin.
4
106
82
Social Media Manager: .“Pumpkin on a toilet? Bit of a tenuous link isn’t it?”. Marketing Manager: .“Look, I’ve carved in now. Took me hours. And anyway, nothing says horror liked a blocked toilet.”. SMM: .“Ok, if you’re sure.”. #StopTheBlock.#DontFlushWipesOrPumpkins 🎃
4
18
72
You can't make a 🌈 without💧. We'll be at @PrideCymru quenching thirsts this weekend. Mynd i Pride? Dewch i dorri eich syched #pridecymru
2
20
63
Social Media Manager: .“Pumpkin on a toilet? Bit of a tenuous link isn’t it?”. Marketing Manager: .“Look, I’ve carved in now. Took me hours. And anyway, nothing says horror liked a blocked toilet.”. SMM: .“Hmmmm, if you’re sure.”. #StopTheBlock.#DontFlushWipesOrPumpkins 🎃
2
9
67
We put a lot of work, energy and love into getting every drop of water to you, especially during hot summer days ☀️ . By using all the water you need, but being careful not to waste it, you can help your pocket and our environment.
7
44
64
They block pipes. They pollute our waters. They harm our precious wildlife. And when they include plastic, the damage is even greater. We’re asking the @WelshGovernment to ban wet wipes that contain plastic as part of their consultation. 📣 Join us:
0
39
57
Look at these epic views! 📸.Is this the best job in Wales? 🏴.
4
15
59
Today, we announced exciting plans for the iconic #Llanishen and #Lisvane reservoirs in the north of Cardiff - this includes a new visitor centre hub 🙌🏼 and facilities for watersports!🌊 Have a look at our plans in this video. 👇
6
18
59
To our customers in the Monmouth area. I'n cwsmeriaid yn ardal Trefynwy.
3
18
54
It took three workers and six hours of work to remove this mountain of wet wipes. So next time think before you flush! 👷🏾♀️🚽💦. Cymerodd hi chwech awr o waith i dri gweithiwr i glirio’r domen yma o weips. Felly ystyriwch cyn fflysio’r tro nesaf! 👷🏾♀️🚽💦
8
43
48
*This* is putting in a shift 💪🏻 . Keeping the water flowing for our customers in this weather is a real challenge ❄️ . This is how far one of our colleagues from Edwards Diving Services went to today to unblock a pipe from the lake to our treatment works in Llyn Cwm Dulyn.
1
23
52
You can save a life. Don’t let your mates swim in reservoirs!. It's going to get hot this week ☀️, and we know that many will be tempted to go for a swim to cool off in a reservoir. They won't know the huge danger that they're in. You can help. Just hit SHARE.
2
82
44
Are we Wales’s most romantic company? ❤.There’s definitely something in the water at @dwrcymru. #Valentines #Valsday #LoveIsAllYouNeed #HappyValentinesDay2019 #ValentinesDay #Valentines2019
2
13
39
Llanfaethlu, Anglesey residents! We’ve found a lady’s ring at our treatment works. If you’ve lost a ring down the sink, toilet or drain in the village, please give us a call on 0800 085 3968. Let’s see if we can reunite the ring with its owner! 🤞 🤞 🚰 🚽 🛁.
5
59
46
Many of our dams have been around for well over 100 years. It's our job to make sure they're around for another 100.🔧. We do this 24 hours a day, 7 days a week, 365 days a year in order to keep fresh, clean water flowing to 3 million people 🚰
3
12
43
0
11
43
It’s #freebiefriday! Want to get your hands on a free water butt? Follow & RT to enter and we’ll pick 20 winners at random on Monday at 9am. (must be a welsh water customer!).
4
79
41
The response from the community in #Monmouth to our workers has been brilliant – a special thank you to staff from Caffé Nero and @estero_lounge who were on hand with much-needed refreshments to fuel the fightback after Storm Dennis.
0
5
42
We have restored supplies to customers affected by the burst main at #Llanedeyrn and we apologise for any inconvenience caused. Our team will continue to work into the night repairing the pipe.
17
3
38
We think all of our staff are heroes as they keep our essential services running. But our Sewerage Operative Peter Evans went the extra mile on site using cones and signs from his vehicle to help safeguard an elderly gentleman who'd fallen off his bike #welshwaterheroes
0
3
40
Exciting news! Our Llanishen / Lisvane reservoir sites have received more than £900,000 in funding from @WelshGovernment to turn them into health and wellbeing hubs.
1
5
37
Also a huge thank you to @mandarinstone for their amazing support – they’ve kindly let us use their yard as a base while we work to keep things going for customers.
2
1
40
Ynysgangahrad Park, Pontypridd: Our teams have been working overnight in difficult conditions to isolate any flows into the broken sewer pipe. We’re reconfiguring our network and screening any releases to help limit the impact of this and will continue to work with @NatResWales
10
14
34
After the hottest June on record, we’re putting in 1 billion litres a day into our network – enough to fill 400 Olympic swimming pools. Enjoy the water in this hot weather but please use it wisely. 💦🚰.
1
23
35
💩 🚽 Sewers can get stinky when they are blocked, and in this warm weather, nobody wants a stinky sewer! Key workers like Adrian and Dan work hard to unblock our sewers, but please do your part and only flush the 3 Ps – Pee, Poo and Paper #StopTheBlock 💩 🚽
2
8
35
Please don’t flush wet wipes and kitchen roll. The truth is that kitchen roll and wet wipes do not break down in pipes like toilet paper. Please help us prevent blocked pipes by throwing these items in the bin.
1
59
36
Our beautiful Elan Valley reservoirs will feature on ‘The River Wye’ programme on BBC Wales tonight. Tune in from 7:30pm, BBC 1 Wales.
1
12
38
You may see Welsh Water workers out in your communities but we’re only doing essential work to keep water flowing to taps, fixing leaks,.tackling blockages. Please respect social distancing with our workers. Thanks for working with us. #teamwelshwater #welshwaterheroes
1
16
37
Meet Donna. Apprentice engineer by day 👩🔧 .Roller derby hero by night 💪. Want to join her? We're recruiting for our #apprentice and #graduate programmes. Apply now: ♥️ hit RT @chwaraeTeg #NotJustForBoys #ThisGirlCanUK
3
18
34
One of our meter readers, Roger, was in for a surprise when he went to read a meter recently. Small meter chambers are just the right size for small animals to fall into & get stuck. Luckily Roger was able to spot and rescue this spikey little chap & return him home safely!🦔
1
5
35
Wales has welcomed 500 players from 50 countries to the @homelessworldcup 🏴⚽🌍. We're proud to help make this fantastic festival cleaner and greener with our refillable bottles 💧
1
6
32
It might be cold, but @DwrCymru reservoir, Ffynnon Llugwy in Snowdonia looks fantastic @DerekTheWeather @bbcweather
0
14
29
We've now fixed the burst trunk water main and are now starting to refill the system. This means that supplies should return to normal in Llanrumney and Rumney by 11pm tonight. We're so sorry for the disruption, and we really appreciate your patience.
7
7
30
After 41 years Gwenda Griffith, Area Manager Field Operations, N Wales, spends her last day with us before her well deserved retirement. Celebrations are on hold but we wish her all the very best, you will be missed. #teamwelshwater #alwaysahero
1
5
34
Cold weather update from our Managing Director - Peter Perry ❄️💧
2
29
34
There is not an infinite supply of water 💧. As the weather stays dry and the paddling pools keep getting filled, try and be mindful of ways you can save water this summer. After the kids are done, why not use the water on the plants in the garden? 🌻.
9
22
35
Geraint Evans, who works as a CCTV Operative for the Valleys Wastewater Network Team is one of our key workers. His 5 yr old daughter has drawn a rainbow for his van, to keep him safe whilst he is at work. Thanks Geraint for your hard work. #teamwelshwater #welshwaterheroes
0
7
34
Ynysangharad Park, Pontypridd: After continued repair work through the weekend, the pipe has now been successfully fixed and is operating once again. Our teams have also undertaken a clean-up of any debris along the river bank. Thank you again to the local community.
5
7
33
You may see Welsh Water workers out in your communities but we’re only doing essential work to keep water flowing to taps, fixing leaks, tackling blockages. Thanks for working with us. Visit to find out more.
2
16
30
We’re excited to be partnering with @cymraeg today to host a very special pop-up gig for #DyddMiwsigCymru #WelshLanguageMusicDay 🎶. Sharing some fantastic Welsh music from @eadythofficial with the Dŵr Cymru Team.
1
11
32
To customers who've experienced a prolonged loss of supply, we'd like to say sorry. There are clearly areas where we should have done better. For household customers without supply for 12 hrs or more we're offering £70 per day in compensation. Read more:
8
7
30
We’re dealing with a burst affecting the supplies for customers in the Llanrumney, Rumney, Cyncoed, Pentwyn, Llanedeyrn & Penylan areas of Cardiff. We’re working hard & expect water supplies to return to normal later today. We're really sorry & we'll keep you posted🔧👷.
21
39
29
We're not for profit, we're for Wales. You can help decide how we invest £30m #NotForProfit.
3
20
31
Further cold weather update from our Managing Director - Peter Perry ❄️💧
0
17
31
☁️ It’s getting a bit blustery out there with Storm Dudley and Storm Eunice headed this way. 💧 We have plans in place to deal with stormy weather and will be working hard to keep your water flowing. Here’s all you need to know ⬇️ (1/4).
2
22
31
We are saddened to hear of the death of Her Majesty, The Queen. Our thoughts are with the Royal Family during this difficult time. Rydym yn drist i glywed am farwolaeth Ei Mawrhydi, y Frenhines. Rydym yn cydymdeimlo gyda’r Teulu Brenhinol yn ystod y cyfnod anodd hwn.
0
0
31
We may have had a little bit of rain but we still need to remember to save water as our water supplies are still in high demand!
1
41
30
Five jars of beetroot and 17 tennis balls 🎾 - some of the stranger things we've found down our sewers. But most blockages are caused by flushed wet wipes or grease from cooking. Today, we took @BBCWalesNews out to show how small things can cause big problems 💩🚽
1
25
27
The weather is warm ☀️ but our reservoirs are deadly. Hit SHARE, it might save a life ♥️.Mae'r tywydd yn twymo ☀️ Dyw ein cronfeydd ni ddim. Rhannwch: gallai achub bywyd ❤️
1
56
30
During Water Saving Week we are offering free water saving.products. Visit our website for water saving hints and tips and to take up some of our free offers available to the first 200 customers #watersavingweek
1
17
28
The repair is now complete and we’ll be starting to refill the water main shortly. Pibell wedi ei hatgyweirio a byddwn yn dechrau ail-lenwi’r bibell cyn hir.
6
12
28
A campaigner, @ecoelleuk finds out the dirty truth about wet wipes…. The truth is every wipe can cause a blocked pipe & Ella shows you the impact which you can change. Just throw your wet wipes in the bin & not put them in the loo. #StoptheBlock #WetWipes #Wednesdaywisdom
2
27
25
We’re delighted to have achieved the Institute of Customer Service ServiceMark accreditation, and will continue to build on this to meet the needs of our future customers @instituteofcs
0
7
27
We're currently dealing with a burst water main in the Llanedeyrn area of Cardiff, as a result we are aware that some properties in the CF3 and CF23 postcode and surrounding areas are either experiencing low water pressure or no water. Our teams are on site and investigating.
12
10
27
Today, we’re pleased to welcome @cerysfurlong, CEO of the Welsh women’s charity, @chwaraeteg, to our @womensday event. Cerys will talk about gender equality, diversity, the challenges women face and what we can do in 2019 and beyond #BalanceForBetter.
1
7
25
