CallCenter Weekly
@CallCntrWeekly
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Insiders from an award-winning call center providing their take on the #contactcenter, #customerservice, #CX, #socialmedia, and other things of interest.
Minneapolis, MN
Joined April 2013
Improving Experiences For People With Disabilities (Video) https://t.co/sO5cxjfmPV via @doingcxright
doingcxright.com
In honor of International Disabilities Day, I'm bringing a patient experience story to life to increase empathy in & out of the workplace.
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4 Proven Ways To Enhance Customer Experience With Social Media - by @SuperiorContact #CX
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"Customers are going to push back and set the expectation for the service they want you to offer." @SeanBHawkins @FastLeaderShow
https://t.co/cVhQkk9Nuc
#leadership #custserv
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If you could build the ideal customer service agent, how would you do it? I discuss this in my latest post, "Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent" https://t.co/2reFhRIQrk
@CallCntrWeekly @CallCenterICMI @CtCtrNation @GTA_CC
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A customer success mindset can't save CX alone - but it's a start
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The #ContactCenter is more relevant now than ever before. @ndytg has great list of insights on how contact centers will continue to drive value in the years to come. Read the list via @CallCntrWeekly: https://t.co/3fnbgCyore
#cctr #cx
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A7 | #ICMIchat Better processes and technology will prevent #friction and contacts before they happen to #customers. I wrote about the #future for @CallCntrWeekly a few months ago:
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I love @alexdifiore’s HBR article: “[...] today’s companies also need all their employees to have a deep, strategic understanding of their business and customers.” Great Friday #CX, #cctr, and #CustServ reading. Some similarities to my last article for @CallCntrWeekly.
Hiring an outside market research firm means missing opportunities to inspire employees.
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5 Ways Tomorrow's Contact Center Will Deliver Value by @CallCntrWeekly
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5 Ways Tomorrow's Contact Center Will Deliver Value https://t.co/ypBMykASND by @ndytg #cctr #contactcenter
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Listen to Your Heart (or your calls) by @CallCntrWeekly
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