🌟Our GP surgery is making BIG improvements despite national pressures🌟 ⬆️Continuity/ Satisfaction/ Access ⬆️Morale & Retention 🌟First the data 🌟Then the reproducible principles that improve ANY organisation🌟 🌄Another General Practice is Possible 👭Culture is key! 1/9

Brilliant Vlog from @TobyLewis_NHS sharing a week of highs, lows and jounrney of the anti racist movement within @rdash_nhs Remarkably honest as always.

Lovely to meet in person @afitzgeraldnhs @KathLavery @CoraTurner04 and many others! 11/11

Creating the space to connect, learn & think is not a nice to have. They are an essential ingredients to all we do. Hats of to @TobyLewis_NHS for prioritising accordingly! What a privilege to be a GP within an NHS trust that is relentless in thinking & working differently 10/11

Finally... getting a different lift back so I could have over an hour getting to know a new colleague Mike Seneviratne! 9/11

Ingrid Gerbino shared the story of how a patient tragedy led to a safety revolution. No blame, but also "we're all responsible" for the systems that put people at risk. Inspiring to hear flags of concerns leads to prompt action at Virginia Mason Institute 8/11

We had rightfully unsettling talks on racism including stories of staff experiences. Crucially, we were prompted to consider what we will do differently as a result. 7/11

@RDaSH_GPLiaison and I facilitated thinking big on neighbourhood working, and shared Primary Care feedback to the @rdash_nhs Leadership. @DeanEggitt Along with Andy, amazing to have GPs inputting to an NHS trust in this way. 6/11

I was especially inspired by the ideas of creating platforms for the sharing and engagement around questions, ideas and stories of success (and failure), with both contributions from both staff and patients. What a dialogue and engine of innovation that could be! 5/11

CEO @TobyLewis_NHS publicly honoured lots of the staff who've helped move our promises on. There was public permission to fail, and learn. This was followed by workshops on innovation, exploring the barriers. 4/11

Andy Knox shared his vision of a world where everyone knows they are loved, are accepted and belong 𝐇𝐢𝐬 𝐩𝐨𝐩𝐮𝐥𝐚𝐭𝐢𝐨𝐧 𝐡𝐞𝐚𝐥𝐭𝐡 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡? ➡️ Look at the data ➡️ Follow it, and listen to the stories ➡️ Look at what is strong ➡️ Co-create what happens next 3/11

There are gritty challenges too for the whole of the NHS, that @rdash_nhs has as the humility accept as her own. Somewhat parodically, there is also permission for playfulness and experimentation, in service of finding ways through! 2/11

⭐️@rdash_nhs Leaders Conference Highlights: Playing in the Sand!⭐️ My take aways! ⬇️ @rdash_nhs is an organisation who's mission is unashamedly publicly driven, and is willing to turn to face the discomfort this can brings... 1/11

@BenAllenGP a poet and he knows it 😀 - great way to describe a day in life of a GP !

➡️Planned a talk about Neighbourhoods for @rdash_nhs Leadership Conference & learned about the Primary Care landscape with @RDaSH_GPLiaison ❤️I've been given a genuinely and universally kind & warm welcome. Hugely impressed. ...This is going to be good. 8/8

➡️Met admin teams, sharing some Primary Care reception innovations that may help them. ➡️Getting to know my wonderful Community Physical Health Team that I help lead. ➡️ Scheduled a long list of key people to meet, in and outside of the organisation! 7/8

➡️ Shared several hours (car sharing!) with Psychiatry Medical Director, discussing the (previously unknown) realities of General Practice finance, perspectives on shared care, referrals & secondary care testing. 6/8

⭐️What have I been doing?⭐️ ➡️ 1-1's with board members, hearing what motivates them & their vision for the future ➡️ Experienced the approach to managing teams throughout an organisation of >4000 staff; Clarity of purpose & goals, holding to account, and celebrating success 5/8

🎊🎉That for me makes it an exciting time to be in Primary Care and an NHS Community Trust, as we rise to the asks of the 10 Year Plan and Neighbourhood working. 4/8 @childrencgrdash @TTherapy_RDaSH @GPFedDoncaster @StJohnsHospice1 @yourheartsminds @CoraTurner04

Creating services that address inequalities, that accommodate for and capalitalise a changing world, are inclusive, transparent, and that are genuinely responsive to citizen feedback requires nothing less of us. That never going to be easy, but it's the right thing to do. 3/8

🚧Change on this scale will have many inevitable barriers that are uncomfortable to navigate. 2/8 @rdash_nhs @RdashG @RDaSHDoncPHND @TobyLewis_NHS @ChezzaGow