ViciDial
@vicidial
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VICIdial Open Source Contact Center Suite
Tampa, FL, USA
Joined May 2008
Check out the latest article from https://t.co/kDPctE9Ydl about #VICIdial and the latest features that we've added to it! https://t.co/UkZHz4PHyp
hostingadvice.com
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Join us Tuesday, August 15th @ 11am EDT for a webinar about VICIdial's integration with the @khomptechnology Khomp Analytics AMD solution: https://t.co/MZmz97ePn4
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Want to learn more about VICIdial? Take a look at our new Whitepaper! This white paper was designed to help you evaluate VICIdial as a viable option for your contact center infrastructure, https://t.co/kgfLS4rfvQ
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VICIdial earns top ranks in 2021 reports from review websites GetApp, SoftwareAdvice and Capterra! https://t.co/979c1OvG5T
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Read why VICIdial’s free software, supported financially by a hosted service and paid support, is used by thousands of companies worldwide. https://t.co/RRONqukxSC
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Added a new option to the User "Modify Leads" setting to allow managers to have Read-Only access to the Modify Lead page,
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On February 24th, at noon (EDT/GMT-5), we are going to talk about all we can offer from our Khomp #AMD, called Analytics, and demonstrate how our Artificial Intelligence embedded can help on your outbound based business growth. https://t.co/bm9gVF0OsG
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#VICIDIAL is once again ranked as a top-10 category leader for GetApp Contact Center solutions for 2020! https://t.co/aGQCt7Gs0V
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We've once again made Software Advice's list of Frontrunners for 2020 in our category! https://t.co/hqtbxxKjJ5
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The newly updated managers manual is out
We have released the new 2.14-750a version of the VICIdial Manager Manual! 522 pages, with lots of new stuff, including information on the many new features added to #VICIdial in the last year, https://t.co/GVGxmMP9tF
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Check out our newly updated agents manual
We have released the new 2.14-605c version of the VICIdial Agent Manual! 64 pages, with lots of new stuff(and quite a few new screenshots), including information on the many new features added to the #VICIdial agent screen in the last 3 years, https://t.co/FIggdtdPzp
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I voice a lot of post-call surveys (where you're asked to stay on the line and do a short survey); I voiced one last week where the question was: "Would you hire this agent if you worked in customer service?" Brilliant. Isn't that what it's all about? #IVR #CallCenter
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For all those VICIdial users trying to go remote during the Covid-19 outbreak this should make things a little easier.
Added a new "User Login Link Emails" feature, allowing managers to send emails to agents with shortcut URLs to allow them to more easily log in to the agent screen,
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Added options at the campaign and in-group levels to allow you to play alert sounds(in the agents' web browser that they are logged into the agent screen with) when a call arrives in the agent's session. Must be enabled in system settings.
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#VICIdial was just awarded a SoftwareAdvice award for being one of the most recommended contact center solutions for 2020! https://t.co/Wf2PblJb5X
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Sangoma: RT Alan_Quayle: enterprisecon Great! We're still running TADHack #Orlando online before #EC20 #Virtual
https://t.co/WijJYEtK4y Big thanks to SimwoodeSMS IntelePeer Sangoma apidaze voipinnovations AsteriskDev for demonstrating your commitment …
@enterprisecon Great! We're still running @TADHack #Orlando online before #EC20 #Virtual
https://t.co/qx4ImHIKjl Big thanks to @SimwoodeSMS @IntelePeer @Sangoma @apidaze @voipinnovations @AsteriskDev for demonstrating your commitment to developers!!!! @nojitter @dnm54 #bots #hackathon
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Business continuation and safety are major concerns in a time like this. Vicidial open source contact center solution makes it easy for your organization to work from home. Find out more at
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