Matt Florell
@vicidial_dev
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VICIdial Contact Center Suite Developer @vicidial.bsky.social
Tampa, FL, USA
Joined April 2010
Today is Tuesday, August 5th 2025. I just got a robo-call from an "AI Agent". I asked it what day of the week it was, and it confidently told me it was Friday. This is supposed to be the future?
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Open source fights back: 'We won't get patent-trolled again' Businesses using open-source projects like Kubernetes are being targeted more often by patent trolls. Now the open source community is launching a counter-offensive and looking for volunteers. https://t.co/1AVanvzYRH
zdnet.com
Businesses using open-source projects like Kubernetes are being targeted more often by patent trolls. Now the open source community is launching a counter-offensive and looking for volunteers.
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Check out the latest article from https://t.co/kDPctE9Ydl about #VICIdial and the latest features that we've added to it! https://t.co/UkZHz4PHyp
hostingadvice.com
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Join us Tuesday, August 15th @ 11am EDT for a webinar about VICIdial's integration with the @khomptechnology Khomp Analytics AMD solution: https://t.co/bu83wd5wmt
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ViciBox v.11.0.1 released Aug 6th 2023, https://t.co/SRUnEaGfFN Includes fixes to previous version and documentation updates.
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New VICIbox 11.0 ISO installer released! (Based on OpenSuSE Leap 15.5) Now with better documentation website! https://t.co/uZcaGPuV4c
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We've also added a new VICIbox documentation website that is easier to browse and update, https://t.co/Dy7EGh24ZG
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Here's the roadmap for VICIbox 11 development, some key elements: - Based on OpenSuSE 15.5 - Defaults to Asterisk 16.30.0 - Many package updates and changes https://t.co/AhPClMOfk9
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For all the beta-testers out there, VICIbox 11.0 beta is released! https://t.co/Kauzl3EsE3
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Added List Weekday Resets, allowing for automatic list resets scheduled by day-of-the-week on a per-list basis.
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Added "Inbound Calls Credits" function, allowing per-User setting of a number of inbound calls that can be handled, until reset by a manager. Also add User Inbound Calls Today page to show current inbound calls/limits/credits for users.
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Added "Demographic Quotas" features, used for surveys/polls to efficiently meet goals for contacting people by specific demographic parameters(age-group, gender, location, etc...) https://t.co/0NS63G4UNE
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For more information on how Agent Latency logging and the new Latency Gaps functions work, take a look at the Agent Screen Logging document, https://t.co/JMVbkeK3v0
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Added Agent Latency Report with zoomable graphs, as well as a new Agent Latency Gaps report. Latency Gaps can also send immediate and day-end emails when Agent Screen connection gaps occur.
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Added new "AMD Agent Route Options" flag to allow immediately hangup and dispo of calls with no audio data,
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Added "send_notification" Agent-API function, allowing for agent alerts to be sent at the USER, USER_GROUP & CAMPAIGN levels,
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We have released the new 2.14-879a version of the VICIdial Manager Manual! 610 pages, with lots of new stuff, including information on the many new features added to #VICIdial in the last year, https://t.co/FIggdtdPzp
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...and here's the campaign configuration section for Show Confetti,
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