We’re just getting started — we are building something so helpful and so unique to get you more learnings from your incidents in ways that actually help your orgs grow.

As AI-driven agents become more embedded in digital operations, understanding and building context between humans and agents after failures will be a new kind of challenge. The complexity of novel incidents will only increase—especially when humans don’t fully understand the

Increasingly believe that the "good, cheap, fast—choose two" maxim is devious misinformation spread by the slow. In my experience, "slow" and "expensive" usually go together. I was in a meeting yesterday where lopping a year off a project schedule also ended up reducing the cost

Loved this through and through. Particularly “You should ALWAYS have as few employees as possible” And “Your managers should be subject matter experts”

Exciting news from @AWSreInvent! We’re partnering with @awscloud to launch new generative AI and automation features within PagerDuty Advance. These integrations with Amazon Q Business, Amazon Bedrock and Amazon Bedrock Guardrails will empower organizations to enhance incident

📈 Today PagerDuty announced our Q3 results for FY25 with $483M in ARR, reflecting 10% YoY growth. With revenue and non-GAAP operating income both exceeding guidance, we’re on track for sustained growth and profitability. Learn more in our latest announcement ➡️

🛍️ Black Friday is just around the corner, and ensuring a seamless online shopping experience is more critical than ever. Our Senior Director of Product Management, Nora Jones (@nora_js) highlights how top retailers can prevent website disasters by fostering collaboration between

You left engineering because you were tired of: - PMs who don't understand system dependencies - "Product people" who can't think in flows - Leaders who demand random features - Roadmaps built on hope But what if product management was actually about systems? "Thinking in

IT'S TIME TO GET LONG ENTERPRISE SOFTWARE AGAIN The backdrop for B2B tech has never been more attractive than it is now We are coming of of a tech recession that lasted about 3 years Across the board B2B companies are running more capital efficiently, scrutinizing spend more

Product managers, on the other hand, must work closely with various teams, relying on collaboration and influence rather than authority. When PMs embrace the CEO mindset, they risk becoming overbearing, stifling creativity, and discouraging collaboration – a recipe for disaster.

Hire people that think like owners. Ex-founders or people who want to be founders. They take initiative, act with a sense of responsibility, and are deeply invested in the success of the organization.

https://t.co/2lLs2Btz4P

Good news: forming healthy attributions is a learnable skill By explaining failures in a balanced and realistic way, rather than exaggerated and colored by shame, you're well on your way to a healthier relationship w/ failure Quote from #RightKindOfWrong https://t.co/c3kDvN7iig

🏕️ Join us at The PagerDuty Lodge next week during @Dreamforce for lightning talks and fireside chats with industry experts and leaders from top organizations! Don't miss the opportunity to gain valuable insights and strategies to tackle real-world challenges and elevate your

There are legit reasons why leaders can't always explain what's behind every decision or tough situation; privacy, legal, etc. That's why it pays to explain your reasoning when you can; to build up trust for the times you can't.

Once you grow comfortable with the idea that you can only understand or debug your code in prod, whole new vistas and workflows open up to you: * instrumentation * feature flags * high cardinality * tracing * canaries * progressive deployment * autodeploy within minutes

Reducing Coordination Costs in Incident Response https://t.co/ez65ghxnTO from @pagerduty by @lnxchk

🚨 IT disruptions and outages are the new normal - are you prepared? Join us on August 14th for a webinar with Nora Jones (@nora_js), Sr. Director of Product at PagerDuty, on turning incidents into opportunities for growth and resilience. Register now ➡️ https://t.co/tS7jJcQkij

Arrrgh.. It has now been close to a month since I wrote my piece on GenAI and engineering teams, especially junior engineers. https://t.co/zW7YUa3rfs I've been wrestling ever since then with a follow up piece for technical decision makers (TDMs), but I keep getting stuck. 😖

In DEN, overhearing a mom with her child. “Omg I hate Denver airport” Me too, girl. Me too.

When a startup launches its SAAS