Jeli.io
@jeli_io
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We've moved! Follow us at @pagerduty. Respond Faster. See Patterns. Learn From Your Incidents. Helping engineering teams at @indeed, @xero, and more.
San Francisco
Joined May 2020
Happy Holidays from everyone here at Jeli! And to our friends on-call during the holidays, we're right here with you if you need us, and wishing us all a silent night. 🕯️📟🕯️
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On the twelfth day of Incidentmas my true love gave to me (drumroll please) 🥁🥁🥁🥁🥁🥁🥁🥁🥁🥁🥁🥁 the gift of learning from incidents with Jeli's Incident Analysis 101 e-book! . Available to download for free here:
pagerduty.com
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On the eleventh day of Incidentmas my true love gave to me six different ways that can be mixed and matched to create an incident learning pipeline that works for your organization. Read more on how to share your incident findings:
pagerduty.com
Find out about recommended techniques to ensure your entire organization learns from post-incident reviews.
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On the tenth day of Incidentmas my true love gave to me insight into approaching action items from a sociotechnical lens instead of just a-leaping to add to the ticket backlog. Find those insights and more in this Incident Analysis 101 blog:
pagerduty.com
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On the ninth day of Incidentmas my true love gave to me advice on how to approach hard topics and avoid spending a learning review dancing around blame. 💃💃💃💃💃💃💃💃💃.
pagerduty.com
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On the eighth day of Incidentmas my true love gave to me a primer on how to facilitate a learning review! (in a learning review, just like gift giving, knowing your audience is key, or you’ll end up giving 8 dairy farmers to someone lactose intolerant.).
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On the seventh day of Incidentmas my true love gave to me the understanding that a postmortem document is not a solo swan song, but something to iterate on as a team! 🦢🦢🦢🦢🦢🦢🦢.Learn more about your calibration doc here:
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On the sixth day of Incidentmas my true love gave to me the skills to tell an incident story. Recounting an incident as a narrative makes it more accessible, and is a much easier task than attempting to collect eggs from six geese. 🪿🪿🪿🪿🪿🪿.
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On the fifth day of Incidentmas my true love gave to me the knowledge of who to interview as you’re analyzing an incident (in a pear tree). 🍐🎁. Give this Incident 101 blog a read and you'll find the types of folks you want to talk to ring true:
pagerduty.com
Determine who to interview during the incident investigation process to uncover high value insights.
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On the fourth day of Incidentmas my true love gave to me the four different types of data to consider when approaching an incident to analyze (in a pear tree). 🍐🎁. Learn what incident related data you're looking for in this Incident Analysis 101 blog:
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On the third day of Incidentmas my true love gave to me three traits of someone who should not investigate an incident (in a pear tree). 🎁🍐. Find out the skills you’ll need and what you’ll learn as an incident analyst in this Incident 101 blog:
howie-guide.pagerduty.com
A guide to the post-incident review process, outlining how to collect data, hold meetings, and publish learnings. Originally by the folks at Jeli.
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On the second day of Incidentmas my true love gave to me an incident involving two teams and a good reason to analyze an incident (again, in a pear tree). Read this Incident Analysis 101 blog to find out what makes a good candidate for incident analysis!.
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On the first day on Incidentmas my true love gave to me a better understanding of incident analysis and why we should do it! In a pear tree, obviously. Join us for the 12 Days of Incidentmas and give the gift of learning from incidents to your coworkers!
pagerduty.com
Learn more about conducting incident analysis and how it can help you mitigate the risk of operational failures.
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RT @osoHQ: “The SDK for Oso makes it trivial to query and add data. Less code to maintain means we're moving fast on projects when we add o….
osohq.com
Will Gallego, Engineer at Jelli, Inc. dives into his authorization journey and using Oso Cloud to manage granular access control.
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🚀 We're cooking with gas here at the end of the year! As of today you can create an incident from within the Jeli web app. See more on that here—and subscribe to get updates on all the new things we're shipping!
getbeamer.com
Beamer helps product and marketing teams increase user engagement, drive product adoption, and close the feedback loop.
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AWS re:Invent is getting started! Head over to booth 1588 to come say hello to some real live Jeli beans. 👋 We're collecting stories about the wildest place you've ever found yourself doing incident response, and we want to hear yours!
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It's already started: holiday deploy freezes in the effort to prevent the introduction of bugs. But do code freezes really prevent incidents?. Check out Jeli's Hot Takes on Code Freezes blog post and tell us what hot takes and tips resonate with your org! .
pagerduty.com
Welcome to the PagerDuty blog. Check out the latest on incident management, DevOps, IT Operations and more!
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ICYMI: We had a great time chatting with @SoftwareHuddle! New podcast with veteran hosts - definitely check them out 💯 . Jeli founder @nora_js and @danmccall from @pagerduty sat down with @seanfalconer to talk all things #incidentmanagement! It's been one crazy ride to this.
It's that time again! Join us for an engaging conversation in our latest release. From Code Red to Green: Incident Management with Nora Jones of Jeli and Dan McCall from PagerDuty 🎉. Today's episode is all about Incident Management. We have two amazing guests, Nora Jones,
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