However @flyspicejetS, for a services brand trading basic empathy & integrity for revenue was bound to create this issue. Hope you will align internal priorities & metrics better & get back many customers who have decided not to fly and helplessly argue with your staff!!.

Even as flyers of @flyspicejetS, we were in awe of the creativity of your staff to extract money & commitment to generate revenue, a mark of a sales-focused org. Whoever created this culture & incentive mechanism should be appreciated.

I always knew it was just a matter of time before something like this happened to @flyspicejetS & I am sure many who have flown your airlines will agree. The torture that flyers experience has been unbearable lately and reminds us of Babu's attempts to extract money .

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