The most beautiful medieval cities on Earth 🧵 1. Siena, Italy

My friend Mark Davis is fundraising for Trinity Hospice and Brian House Childrens Hospice. Check out their @JustGiving page and please donate if you can. Thank you! #JustGiving

#EventStorming is terrific… when it works! How do you ensure that all participants contribute as much as possible? How to keep them engaged? How to have the group feel responsible for their outcomes? #ddd #eventStormingJournal #facilitation

Demanding "poof" is a trap. There are no studies proving the efficacy of pbly 99% of what we do. A demand for proof is all about resisting change. The Agile approach is to experiment and see if it works in your context.

Hugh Grant tweeted a request at activists protesting outside Westminster to play the Benny Hill theme on their loudspeakers; when they did it became the soundtrack for street interviews with leading Tories trying explain the situation to the British people

Service design is 10% design... 90% creating the conditions for design to happen That means understanding constraints, building relationships with stakeholders, getting funding, winning buy-in…the list goes on Yet most service design education focuses on the 10% Why?!

I gave a talk this week about complexity, change and practice (Social Practice Theory) as the central unit of analysis at the inaugural #DeliberateComplexity conf. Sound interesting? here’s the recording, I start at 1:13:09 Feedback and q’s welcome :) https://t.co/zkWHeYex0x

I’m looking forward to talking tomorrow at the #DeliberateComplexity conference. I’ll be sharing my thoughts on change, complexity and how we can use practice as the central unit of analysis when we are looking to change.

BOOK GIVEAWAY > In celebration of #UCDGathering this week I’d love to give away some copies of Multiplied. Reply + share a great example of how your team/organisation is using digital transformation to create better services for people… I’ll choose 3 of the best/send you a book

I could tweet this at least once a week. Work small, boil things down to its essence, be intentional & diligent in adding to it later.

NEXT WEEK we celebrate our 10th birthday 🥳🎉 So we're pleased to welcome back our founder, @chrisvmcd, giving a talk titled: "Say 'Mindset" one more time, I dare you!" Wednesday 8th June, 6pm BST. Full details and free sign-up: https://t.co/3XOLzDVxhv

If you get hired or promoted to lead a new team, Here’s the playbook to run on Week 1:

If you work in #UX or #product: if you could magically teach all the engineers you work with one lesson or habit towards making better products, what would it be?

In 2 years, #GoodServices has sold over 25,000 books and trained over 5,000 people across hundreds of organisations Today, I’m SUPER EXCITED to announce that we’re officially becoming a school The School of Good Services @theschoolofgood https://t.co/NycRsK8RFW

Whose in favour of bringing back using Roman Numerals? I for one.

The UK Government Office for Science has created a guide on #SystemsThinking for civil servants - How to use it to drive improved outcomes in complex situations. Including: - introduction to ST - ST journey - ST toolkit - ST case study bank Check it out: https://t.co/f3PwYQUG99

Complexity has gone from an obscure academic term to something that pervades the business world. Yet little embodies "lived complexity." (Morin) In this post, I explore the habits of mind and meta-skills that help build embodied complexity fitness.

Optimist: The glass is ½ full. Pessimist: The glass is ½ empty. Excel: The glass is January 2nd.

Ok. This feels like an absolute anchor around my neck, but it's probably why I should do it. Sooooo. I've been a big admirer of @swardley and sometime practitioner of #wardleymaps Yet I don't feel like I've really developed a mapping practice that is regular and consistent. 👇