Mike Murchison
@mimurchison
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CEO of Ada (@ada_cx), the AI native customer service platform. I usually post about applied AI and reflections on leadership. Made in Canada🇨🇦
New Toronto
Joined March 2009
1/ 🧵Today we’re celebrating a big milestone at Ada: we have now powered more than 5 billion customer service interactions, saved our customers more than 32 million hours of labour, and are autonomously resolving up to 83% of conversations. We are now doubling our conversation
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Despite recurring prompting, Claude 4.1 opus doesn't believe that the GPT-5 series models exist... While likely a byproduct of its pretraining time, it's interesting to consider "cross-lab model awareness" as an area of competitive shenanigans ahead a al iMessage vs. RMS
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“Cognitive core” is the on-device, multimodal LLM that’s small enough to be extremely fast and smart enough to know when to ask the cloud for help. Fascinating period in model development right now that might mirror early hominid evolution when nature was “figuring out” optimal
The race for LLM "cognitive core" - a few billion param model that maximally sacrifices encyclopedic knowledge for capability. It lives always-on and by default on every computer as the kernel of LLM personal computing. Its features are slowly crystalizing: - Natively multimodal
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Agree!
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Agree!
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more than 300 people on the waitlist for the Ada x 1Password event at our office tonight🤯
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Evals are to agents what world simulation is to physical robots. Great spending time with @FidlerSanja and @RaquelUrtasun at homecoming
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About to hit the stage at @TOtechweek. Big conversation coming up on what it really takes to build in Canada. Let’s go.
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wouldn’t be Toronto tech week if the raccoons weren’t also coming out
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Thinking Nathan Fielder should keynote our user conference in September. We’ll find the connection to CX AI in post.
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@RaquelUrtasun we need to find a way to weave this into the panel on Tuesday. State of embodied AI.
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True.
It’s peculiar that in 2025 robots dance with more fluidity than humans who pretend to be robots.
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Looking forward to hosting this with Jeff next week at the Ada HQ - will be real talk designed to help founders earlier in their growth journey. Completely sold out but DM me if you are trying to get in and can’t and we can likely squeeze a few more ppl in
On June 26, Ada and @1Password are hosting a Toronto Tech Week conversation you won’t hear on stage anywhere else. The True Lessons of Being a CEO is an exclusive fireside chat between Ada CEO Mike Murchison and 1Password Co-CEO Jeff Shiner, offering a rare look at what
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Generative UIs are such an exciting frontier
Hello Gemini 2.5 Flash-Lite! So fast, it codes *each screen* on the fly (Neural OS concept 👇). The frontier isn't always about large models and beating benchmarks. In this case, a super fast & good model can unlock drastic use cases. Read more: https://t.co/kbkC8CtVYb
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