Mike Murchison
@mimurchison
Followers
3K
Following
6K
Media
456
Statuses
3K
CEO of Ada (@ada_cx), the agentic customer experience company. I usually post about applied AI and reflections on leadership. Made in Canada🇨🇦
Toronto
Joined March 2009
1/ 🧵Today we’re celebrating a big milestone at Ada: we have now powered more than 5 billion customer service interactions, saved our customers more than 32 million hours of labour, and are autonomously resolving up to 83% of conversations. We are now doubling our conversation
18
19
95
Increasingly seeing disclosures like this one from Noema emphasizing that content is human-generated and not AI generated. Temporary phenomenon or is “100% pure human” the digital equivalent of the craft movement?
2
0
6
had a great discussion about the founder mindset, Ada’s vision, and building agentic experiences as part of a new HBS podcast series coming out soon
1
1
30
8
1
37
Ada is a top 50 ai native application by spend 💪
🚨 Introducing the AI Apps 50: Startup Edition Ever wondered how startups are spending their money when it comes to AI? Our team at @a16z worked with @mercury to crunch the numbers and rank the top applications by spend. The list + what we learned from it👇
9
3
65
“Bring your memories” is a fascinating frontier of personalization. Looking like OAI will actually monetize the memories ChatGPT captures about you (with your permission)
2
0
5
Love hosting the Build Canada Reading Group
Thank you to Toronto's greatest Tech company @ada_cx for hosting us again. It's an absolutely gorgeous space in DT TO and their company culture is incredible Beginner or expert, I do hope we'll see more of you at the next reading group. I'll be posting the Luma event link soon!
1
0
23
Everyone posting about the Dwarkesh interview (including Dwarkesh himself!) is missing this subtle point. When LLMs imitate, they imitate the ACTION (ie the token prediction to produce the sequence). When humans imitate, they imitate the OUTPUT but must discover the action
@eigenrobot Even in birdsong learning in zebra finches the motor actions are not learned by imitation. The auditory result is reproduced, not the actions; in this crucial way it differs from LLM training.
69
122
1K
An “un-Canadian” level of ambition: Simple Ventures annouunces $15M to build Canada-first companies. Backers include @harleyf, Knix's Joanna Griffiths, @mimurchison—plus @TD_Canada, @SunLife, @sobeys. https://t.co/cdKnevpE2i
betakit.com
As domestic entrepreneurship declines and many founders face the pull to move to the US, Simple Ventures wants to bring innovation and talent back to Canada.
3
1
11
If you’re a founder building in Canada, I want to hear from you. link here to the full report: https://t.co/VfysQhA4Uc 🙏 Thanks to @mimurchison Alan Bekerman, @SpecterHQ , and my @leadersfund colleagues for the collaboration.
leaders.vc
Canada's innovation economy is shrinking and we risk losing our next generation of scale-ups. Here's what we can do about it.
1
2
15
Next week's session is going to be a good one – time to dive into Canadian domestic trade. 🚛🇨🇦 September 25th, 6PM - 8PM ET. A special thank you to our friends over at @ada_cx for hosting us and being such wonderful partners!! @build_canada
5
4
21
Toronto should be a city of energy and beauty, where world-class infrastructure and serious governance let people thrive. Excited to be part of Build Toronto.
🚀 Announcing Build Toronto Toronto is Canada’s largest city, its economic engine, and its greatest opportunity. If Toronto thrives, Canada thrives. But we all know the city faces deep challenges: unaffordable housing, strained infrastructure, governance gridlock, and a lack of
0
2
12
Ada CEO Mike Murchison sets the tone for the day. On the Interact mainstage, Mike lays out the new blueprint: The most transformative companies won’t just adopt AI, they’ll be rebuilt around it. This is more than a strategy shift. It’s a new operating model for customer
0
2
5