@British_Airways Still waiting for refund. You have letter from my bank (Berliner Sparkasse) & VISA confirming BA did not make refund payments Sept 2023. Spam email sent today by Shehzeen Feroz, BA Global CR, was insulting @Visa_DE #BritishAirways

7/7 @British_Airways Contacting my bank manager at the Berliner Sparkasse would, I am certain, enable your Refunds team to rapidly resolve this 18-month dispute. Is this simple request too much to ask? @UK_CAA #BritishAirways @SimonCalder

6/7 @British_Airways You did not respond in any way to the letter. It not only negated your claims but included the name & contact details of my bank manager. You have not bothered to contact the person who led the investigation. @UK_CAA #BritishAirways @SimonCalder

5/7 @British_Airways VISA & my bank, Berliner Sparkasse, thoroughly investigated your claims, concluding that on my invalid card ‘…no credits were made by BA in the timeframe September 2023’. These conclusions were sent to you 1 Dec 24. @UK_CAA #BritishAirways @SimonCalder

4/7 @British_Airways VISA states refunds to invalid cards are impossible. Yet you cited 2 ARNs to ‘prove’ that refunds were made and asserted ARNs are only issued when refunds have ‘...been successfully processed with no errors’. !? @UK_CAA #BritishAirways @SimonCalder

3/7 @British_Airways After repeated demands for more information you responded in an email sent 20 April 24. ‘…refund has been processed…to the card ending with ABCD for €XYZ on 11 September 2023’. The VISA card was invalid since 25.2.22. @UK_CAA #BritishAirways @SimonCalder

2/7 @British_Airways On 9 Sept 23 BA Customer Services sent me an email: ‘…we will refund any money owed to the card used to make the booking and we will send you a confirmation email when it's been done’. No such email was ever received. @UK_CAA #BritishAirways @SimonCalder

1/7 @British_Airways It’s now 18 months since you claimed to have refunded seats/luggage payment for 2 cancelled return flights Berlin/London/Marrakech. Despite evidence that refunds were never received you still claim they were. The facts: @UK_CAA #BritishAirways @SimonCalder

I visited Brokdorf, a nuclear power plant ranked as the best in the world. Located in northern Germany, Brokdorf was shut down in 2021 despite its pristine condition. With a restart time of just 1 year, it could generate 11 TWh of clean electricity annually for decades to come.

The changes to @British_Airways loyalty programme has the makings of a self-inflicted disaster. Maybe one of the biggest corporate cock ups of modern times. CEO Sean Doyle needs to think again. It’s a long time since it’s been the world’s favourite airline. He should avoid going

Can't believe they're doing this. Given the changing conditions, i.e., greatly increased support (and need) for nuclear, and the return to sanity by the German people and some German political parties, they should be mothballing, not dismantling, their plants! Article link in

Merkel shut down 22GW of world’s safest nukes with 34y avg age (nukes run 60y). Now they scramble to build 15GW of new gas power to keep grid alive. Amazing “Götz warned that continuing to rely on aging coal-fired power stations to stabilize the grid carries risks, since they

🌿 Fun fact: Finland quietly proved the "nuclear vs wind" debate wrong. Instead of choosing sides, they built both, achieving a much faster clean energy growth than similar-sized Denmark who went all-in on wind. Excluding nuclear does not make your transition faster 🇫🇮 ⚛️🌬️

BREAKING: We find that Germany can restart 3 nuclear reactors by 2028 and 9 reactors by 2032. The engineering and economics work. Two-thirds of the public want it. Only political will is needed. Here are four detailed graphics from our new report that summarize the facts.

1/ I wrote an essay on what I think it'll take for Europe to build it's first trillion-dollar startup:

Will #AI render the utility of the #ParetoPrinciple (80/20 rule) to zero? AI enables n=1 segmentation. Intriguing discussion point that emerged at recent @BCCPBerlin AI conf focusing on likely economic & societal outcomes of #EUAIAct. #LLM #DigitalTransformation

“Retailers in cities surveyed overestimated the share of customers who come by car –so too in Berlin, where retailers estimated 22% of customers used cars, when in fact it was only 7%.” Study after study has found this overestimation in cities everywhere.

SUCH FUN to be back w another highly focused audience, in Maastricht NL, at an event co-organized by crazy-good @LucienEngelen! I updated my 2011 TED Talk, 1/8 of a century later (!!!): "Let patients help... do the work of healthcare, in the age of apps & AI" #IWC234 #ICTH24

"We are losing the fight against climate change (and) we need nuclear energy if we hope to win it," said Academy guest speaker & former US Deputy Sec. of Energy Daniel Poneman at his talk on global developments in nuclear power generation & its risks. 📺: https://t.co/gOm2LvIIk6

Paris is in the middle of a plan to transform into a 100% cycling city. They are also poised to introduce “pedestrian hearts” in each district, inspired by Barcelona’s superblocks, reserving areas for pedestrians, cyclists & public transport. @MomentumMag

Interesting but assume only refers to US. Impression is that docs rarely use SM. Opposite is true if HCPs' SM considered: eg @Sermo cites 1m users; @doctors_net_uk 254,966. Understand focus was public perception, but docs WW have fully embraced SM. #cardiology #CardioTwitter