To all of our fans: after careful consideration we have decided to shut down the Klout website & the Klout Score. This will happen on May 25, 2018. It has been a pleasure serving you, and thank you for your ongoing support over the years. Details here:

The top hotels for #customerservice in the US according to the new American Customer Satisfaction Index (ACSI) are @HiltonHotels and @Marriott | #CX @SmarterTravel

How to emulate @amazon's best practices: lean into your strengths, know the future of your industry, exceed & personalize the #customerexperience, be consistent, and build strong relationships | #CX @Forbes @Hyken

Tips on how to keep your #customerservice team happy & motivated, which in turn, keeps your customers satisfied | #CX @customerthink @LarryAlton3

A case study from about a poor #customerexperience that was quickly rectified into a moment of delight for the customer | #CX @iris_xyz @Hyken

A look at how # influencermarketing has changed in 5 charts | @Digiday

#influencers are starting to get long-term contracts that treat them more like traditional talent | #influencermarketing @Digiday

Here's what startup entrepreneurs need to know about the #influencermarketing landscape | @Entrepreneur

A look at why complex B2B industries need super-influencers | #influencer @Forbes

A look at how customer-obsessed organizations have developed their culture, and tips on how to emulate them | #CX @Forbes

4 areas to master in order to create a great #customerexperience: budget, data, people and content | @chief_marketer 

A look at how brand loyalty is evolving in the era of digital transformation.

Should brands focus on one time customers or returning customers? | #CX

Brands that use #influencermarketing can boost returns and conversions | #influencers @ZDNet

"80% of CEOs surveyed said they believed they were delivering a superior #customerexperience. But only 8% of customers agreed with that "superior" claim |

"86% of buyers will pay more for a better #customerexperience. By 2020, customer experience will overtake price and product as the key brand differentiator." | #CX

59% of all consumers feel companies have lost touch with the human element of #customerexperience | #CX

A look at how #AI can create enhanced candidate and employee experiences |

"Leadership development is a pivotal part of a company’s success, especially when it comes to the #customerexperience." | #CX

13 critical questions to start building a customer #community | @ITworld.