New @Webex announcement at #WebexOne Webex AI Assistant. @jpatel41 shares his favorite use case. If I leave a meeting, I get a summary of what happened when I was gone.

Here we go!!! Partner panel at #NICESummit interesting to hear from @accenture @microsoft and Generation E. Good discussion on #AI and the scope of #CCaaS vs #CX

“AI represents a loss of control for our customers, I want to give them that control back” Thus sayeth Aaron Rice at the #NICESummit love the sentiment

1 under par is a birdie / 2 under is an eagle - what the heck is a kangaroo?

All I can say is "delivery, ugh..."

How you can build #chatbots that would make Michelangelo proud. All it takes is a little #generativeAI and some #LLM. Now you are releasing the app instead of building from scratch. https://t.co/TO70kt0yta #conversationalAI

How can one person get a different answer than another on the same call at the same time on the same issue - @rodneyhassard and @MsSandraLJ experienced that first hand. A/B testing in production - not great. #CX #customerexperience

The cost of intelligence will be one millionth of the cost it is today. Impact of #generativeai and #ai @jeffiel @twilio

Keynote about to start - dwarfed by the scale…. #Five9CXSummit #five9

Thanks to @McGeeSmith for the pics and kind words - what a treat to present at #InteractionsInternational A chance to talk about #ChatGPT and how it impacts #CustomerService

Does anyone else feel like sentences are less special now that they only get 1 space of separation after the period? #poorsentances

No tags, friendly and not inappropriate. I hope as ChatGPT evolves it doesn't hold it against me that I asked this question. #ChatGPT @OpenAI #AI #GenerativeAI

My Peer and often co-conspirator at @forrester, @Fazio_Colleen published her first Wave! It's on #customerfeedback management. Read all about it!!! https://t.co/oy37cWnVXP #VoiceOfTheCustomer #CX #customerexperience

Happy Friday from ChatGPT!! #LLM #GenerativeAI #Chatbots

So many #scams are sloppy, obvious #phishing attempts etc. This week on @CxTherapy I tell @Marketing_JR about some letters that I got from the @Stateofcali2213 I dunno if they are scams! Perfect fodder for a trip to the #CX couch #customerexperience https://t.co/M6FRPefWuu

Had a great chat with @martinjohngill on the @forrester @CX_Cast. It takes a lot of #tech to deliver #CX, and we break it down. Find us on: iTunes: https://t.co/V2SyRUOKSh Google: https://t.co/Mt1vOZ8xDt Spotify: https://t.co/UWl3YBGU5a #cx #cxleaders #customerexperience

Big debate at home - do we watch academy award winning "Women Talking" or the @BachelorNation favorite "The Women Tell All"

Thanks @NPR for supporting my personal #Bias. I remember going to school in the dark in 1974 when sunrise was after 8 AM - THAT was #stupid. I don't like year round standard time, would miss late summer nights, but year round daylight savings is a loser.

This week's @CxTherapy. Poor Cedric Blum - his second trip to the couch and still getting #CustomerExperience abuse! Horrible sales experience, and he ends up with a lemon of a car. https://t.co/N5aKrcraAB #customerservice #CX

We get creeped out when companies know too much about us. On the other hand, we WANT the #contactcenter to know all about us to provide #personalized #customerservice, Here are my thoughts on what is good vs. creepy in @SmartCustServ. https://t.co/HigDDMbe3D