Forrester's CX Cast
@CX_Cast
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Forrester's CX Cast podcast features a pressing CX topic or hot-off-the-press research each week. Cohosts: @SamSternjones and @JenniferWise
Joined January 2018
New episode out today where we explore the question: “Should companies organize around their customer journeys?” Listen as @CX_Joana joins us to provide her POV and share examples of companies that have tried journey centricity. https://t.co/pJXC4eTqO5
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If you liked episode 127 of @CX_Cast and want to hear more from @RickParrishGCX -- he takes a deeper dive into the 6 key competencies of #customerexperience management in this webinar: https://t.co/cXdO3GTbsF
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New episode of #CX Cast: Gauge Your CX Management Maturity! Listen as @RickParrishGCX joins us to discuss a methodical approach that companies can use to lead a successful #CustomerExperience Transformation. https://t.co/Wr29NFqwue
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How do you measure #CX? Our colleague @maxieschmidt explains why #NPS isn’t the holy grail on the blog: https://t.co/wwg9CzFMF5 Want to hear more about NPS on the podcast? Let us know!
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As we start the new year, Principal Analyst @RHartCX a joins us to discuss #CX predictions for 2018, the trust crisis, and how companies can respond: https://t.co/1uoXRkHSUo What's your prediction for 2018?
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Consistently impressed with what my colleagues are saying about the role of emotion in the customer journey. Emotion is the key to the customer relationship you hope to build! via @samsternjones
https://t.co/bD0wOhzBQA (subscription)
forrester.com
Emotions drive customers' perceptions — and human interactions are more emotionally resonant than digital interactions. That's why CX pros must help their...
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As you head into the weekend - check out these fun dinner conversation topics! ...everyone spends their weekends talking about #CX and #EmployeeExperience, right? I know that I do... #CX #UX #Culture #CXCast
Analyst @hmanning sat down with senior #CX leaders from @DellEMC, @VMware, @CAinc, @MetLife, @HiltonNewsroom, and @girlscouts. Here's what they discussed regarding the importance of linking employee experience to CX: https://t.co/T7Z2ef6OtC
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The CX Cast is now up to 126 episodes! Find them in your preferred podcasting software from iTunes to Spotify -- or through these quick links below. Happy listening! iTunes: https://t.co/ErcgGiL7ld Spotify: https://t.co/CjuX4aH10p Podomatic: https://t.co/0uaHLRtq9C
#CX #UX #EX
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