Are you wondering what your organization’s #ITSM future will look like? 🧐💭 Here's 20 Tips for creating YOUR ITSM future by seven top ITSM influencers: https://t.co/T2Le5kw8Mc @itsm_tools #moveforward #techthursday

My latest blog is about Continual Improvement, but it isn't about processes or services, it's about how to improve your #itsm skills and knowledge https://t.co/tpDZVjAW9q

Let's get back to #ITSM Basics: Top 10 benefits of #Automation in Help desk software - Let's study its top 10 benefits and find out how it faster the processes, provide instant answers, increase end-user productivity & customer satisfaction. https://t.co/h0LiyLmTVE #helpdesk

The complete help desk software features checklist - https://t.co/bUPW99q4QC, Here are 20 #helpdesk software features you should look for when evaluating the different ticketing systems on the market today. #servicedesk #custserv #ITSM

#ITSM tip of the week: if you want to learn more about ITSM, then don't just read anything.

How IT help desks will change in the future? What are the key challenges help desks have to overcome and how to prepare yourself for this change? Answer is here https://t.co/AssvnK3Ji3 #helpdesk #helpdeskfuture #itsm #itsmfuture #AI #MachineLearning #Automation

Current challenges and the future of the IT help desk - https://t.co/8BPFZ1B87F #itsmfuture #itfuture #helpdesk #helpdeskfuture

Paraphrasing Teddy Roosevelt: Improve what you can, with the resources you have, where you are. You Cannot Fix Everything https://t.co/Yx2WFCWty6 #IT #ITSM

Let's get back to #ITSM basics, #helpdesk vs #servicedesk - https://t.co/KaJGaIrype It is an interesting topic that has lots of different answers and interpretations. This article explains the basic similarities and differences between the two. #custserv

"Don’t throw away everything you already do & start again from zero" - Everything about help desk: A comprehensive guide - https://t.co/2uocxvnI0d #ITSMbasics #Helpdesk

Do you know how help desks are being used in so many different ways? This comprehensive guide gives you how help desks can be used in various different industries and their workflow processes. Dig in here https://t.co/iVwgj9taHS #ITSM #helpdesk

"A key focus of the #ITILUpdate will be the culture, mindset and behaviours of ITSM professionals. Culture should be the enabler not barrier to success" - @margoleach #BMPK18

#ITSM tip of the week: understand the value of reporting, it's not just a data dump!

#ITSM tip of the week: sanity check your reporting, and ensure it has value to the business.

It's about people... #itsm My most photographed presentation slide of the last few years.

#ITSM tip of the week: choose the vendor, not the tool.

"By undergoing digital transformation and, by extension, modernizing service management, IT transforms itself from being simply a cost center". A new article complete with tips from @CyberJMC66 & @mkathleenwilson. https://t.co/u8ubla8dv5 #ITSM

A balanced @TechTarget coffee-read to start the day "IT professionals who understand how to optimize the end-to-end project, stand out in the eyes of their customers; they become future leaders because they understand how everything fits" #BRM #ITSM #SIAM

Do you know how #MachineLearning impact and benefits #ITSM? Find out 5 possible ways here at https://t.co/LcCaceQVOR #ArtificialIntelligence #HelpDesk #Stats

A #SLA is not a magic wand that makes poor #IT #service issues 'go away' https://t.co/zhl75IZFbq #ITSM #BRM #SLM