Roy Atkinson
@RoyAtkinson
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Business Advisor | Industry Analyst | Writer | CEO #CX #tech #ITSM Podcast: Reach Your Do Point® https://t.co/jv9vs2PngD
South Carolina, USA
Joined May 2009
Is AI making a difference in #ITSM? This year’s State of ITSM report from @solarwinds takes a close look at how service teams are adapting to new tools, especially generative #AI (#GenAI), and what measurable results they’re seeing. https://t.co/REL4CfUPe8
itsm.tools
How the 2025 State of ITSM Report shows GenAI cuts ticket resolution times by 54%, saving thousands of hours, and redefining IT efficiency.
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I'll be at #ITSM25 in Milton Keynes on 10-11 November, speaking on Monday about how a vision can transform an organization.
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Catch the wisdom of Mark Thomas on governance, risk and compliance (GRC). The full video episode of Reach Your Do Point® is on YouTube: https://t.co/xGyi9KJZ8v
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The refreshed SIAM Body of Knowledge goes live Nov 3 at #ServiceNorth2025 + in the @scopismnews SIAM Community. Why refresh? What’s new? Read the architects’ update: https://t.co/YrtFVzd87h
#SIAM #ITSM #ServiceIntegration
scopism.com
In just under three weeks’ time, on Nov 3rd, the refreshed SIAM Body of Knowledge (BoK) will go live at Service North, the global SIAM conference, and in the Scopism SIAM community. In this blog, our...
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At #isolvedConnect for #PeopleHeroes in Charlotte, one attendee found huge value in a more intimate setting - complete with 1:1 optimization time, isolved expertise and practical takeaways. 🎓 See why she’s calling it a can’t-miss experience. ➡️Register: https://t.co/VGqkvBIliz
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Hear more from @iNeverArrive on the latest Reach Your Do Point® podcast. Links here: https://t.co/c9Pey2MGnD
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3rd annual @thinkers360 research: 2025 AI Trust Index Research Survey in collaboration with Babson College.
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Read faster than you listen? The transcript of the latest episode of Reach Your Do Point® is posted on Substack. See what Pete McGarahan has to say... https://t.co/mUesB73XIe
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The last #AI in #ITSM survey we ran with @HCLSoftware didn't include all the correlations we discovered. Instead, they are shared in this article - AI in ITSM Survey Correlations: Key Insights and Global Trends https://t.co/vpZdFM0xTY
itsm.tools
Discover key AI in ITSM survey correlations, global adoption trends, and insights on AI efficiency, trust, and Agentic AI adoption.
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Given the complexity of corporate IT infrastructures, your IT staff may face challenges in managing system and network performance while ensuring end-user experiences meet SLAs and services aren't disrupted. If so, #ITOM and #ITSM integration will help. https://t.co/oA2fRc81ZL
itsm.tools
Learn how integrating ITOM and ITSM improves service reliability, enables proactive incident management, and boosts operational efficiency.
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Motivation fuels momentum. How will you keep services seamless and teams aligned this week? #MondayMotivation #SIAM #Scopism #ITSM #Teamwork
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Happy #InternationalCoffeeDay! ☕ Just like a great coffee, great service integration has a process to keep everything flowing smoothly. #CoffeeDay #SIAM #Scopism #ITSM #Collaboration
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