Please help us to help you. Our latest survey is on the adoption of #AI in #ITSM, if you can spend 3-5 minutes completing the survey it will help us to build a better picture of where the industry is with what is assumed to be a fast moving area. Thanks :) https://t.co/W5qLKJODJm

The #ITIL 4 Project Management Practice Guide is packed with practical, proven guidance that reflects the guidance of another globally adopted PeopleCert “property” – PRINCE2, the internationally respected project management framework. #ITSM https://t.co/PvC4fpeORf

This article shares what #ITIL 4’s Service Design management practice is, its importance to #ITSM, its key elements, its dependencies, and the Service Design processes your organization can use to improve its IT service delivery. https://t.co/inKgYy4kRB

Your org. has been notified of an #IBM license audit but needs more preparation time. Being unprepared is not a legitimate reason for delay. However, all is not lost if any of the ten commonly accepted reasons for delay can be demonstrated. #ITAM #ITSM https://t.co/UH1MePteVi

The rapid evolution of #AI capabilities and increasing end-user expectations mean your corporate #ITsupport and wider #ITSM capabilities must transform. Not only is more possible with AI, but your end-users now expect more from their IT services, too. https://t.co/v0N7p9bAUl

Final call for people to kindly help us and the #ITSM community by sharing their experiences on the current state of #AI use in ITSM. We still need responses, please. It should only take 3+ minutes. Thanks :) https://t.co/W5qLKJODJm

Are you using #AI for IT Service Management? @itsm_tools is looking for your input. #ITSM

This article shares Workforce and Talent Management practice content areas, highlighting common IT industry challenges and how your IT organization can leverage this guidance to improve team performance, retention, and leadership effectiveness #ITSM #ITIL https://t.co/2oVrmGjNwd

I'm sorry to be a pain, but we're still looking for real-world insights on #AI in #ITSM adoption. This survey takes 3-5 minutes and will provide the most up-to-date insights into what's being done where. Please help, including by RTing this. Thanks :) https://t.co/W5qLKJODJm

This article explores #RelationshipManagement’s role in #ITIL4, how it differs from previous #ITIL iterations, its key principles, and best practices for successful adoption in IT service management (#ITSM) environments. https://t.co/zfiAc92Ihk

Proper preparation by your organization can significantly reduce the risks and improve the outcomes of software licensing audits. To help, this article provides strategic steps to help your organization prepare for an audit effectively. #ITAM #ITSM https://t.co/qumOirNFTO

The progress we’ve seen so far in the #AI landscape has been nothing short of fascinating – especially in IT. The question for enterprises then becomes: How will #AgenticAI agents drive an autonomous approach to IT support and service delivery? #ITSM https://t.co/HxX6IHFkjS

SIAM #governance is a structure created to connect suppliers, optimize operations, and enable teams to achieve business objectives with flexibility and effectiveness. This article explains what's involved. #SIAM #ITSM https://t.co/zTZw3BmKdQ

Here are the results of our #ITSM #Wellbeing in 2025 survey. It was last run in early 2024 to see how people in ITSM roles felt about work, and these results are used in this article for comparison purposes.

A #CMDB might sound like a tool for large enterprises, but here’s the great news: your small or medium-sized business (SMB) can benefit from it, too. In this article, you’ll learn how to create a CMDB that fits your business needs. #ITSM https://t.co/Iu5H3yy0Md

Governance (including #AI governance) & #GenAI were the top 2 options in our 2025 content poll. We appreciate that people are keen to get as much insight on AI in the #ITSM space as possible. We’re therefore running a new survey. Please help us help you. https://t.co/W5qLKJODJm

Governance (including #AI governance) & #GenAI were the top 2 options in our 2025 content poll. We appreciate that people are keen to get as much insight on AI in the #ITSM space as possible. We’re therefore running a new survey. Please help us help you. https://t.co/KOhQ7hKwip

We've closed our 2025 #wellbeing in #ITSM survey now. The results will be posted on the https://t.co/8wACzoMB7Z website in a week or so. Thanks for taking part if you did :)

We've had to add this to our content guidelines: "If you get AI to write it, don't expect us to publish it. We want expertise, not ill-informed plagiarism." Yes, ChatGPT quickly provides a blog, but it's likely error-prone and too generic in parts. #ITSM https://t.co/46Z8nfue1o

IT can face challenges that include manual CMDB updates, reactive incident management and long resolution times, and monitoring-alert fatigue. This @manageengine article looks at these challenges (and their impact) before offering a solution. #ITSM #ITOM https://t.co/q46D5CJQqY