Andrew Smith
@DigitisedDebate
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Sales & Marketing for #ITSM #ITOM #ESM, #SIAM and #CX - things to transform a company. Works @4me, contributes @ServiceMuse
United Kingdom
Joined November 2015
A great job by 4me Partner, Revo. Proof-positive that standardisation in 4me speeds adoption and quickly Fiskars Group have moved to a level of service delivery that benefits #IT and seamlessly bridges into #esm as other business services onboard with 4me
linkedin.com
A great job by 4me Partner, Revo. Proof-positive that standardisation in 4me speeds adoption and quickly Fiskars Group have moved to a level of service delivery that benefits #IT and seamlessly...
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Good read for anyone looking for the benefits of #IT #processautomation in #itsm - here's a starter! Manual processes are prone to mistakes, particularly when dealing with complex tasks or large volumes of data. Automation can elim… https://t.co/1ZLfPBitNZ
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I enjoyed this article, it chimed well with meetings 4me has with Dave Kelsall and his team Vitality. This article quote "42% of technical teams were working more hours in 2021" is what Dave avoids. The orchestration to democratise… https://t.co/OnCPhmsbUN
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In a nutshell multi-tenancy secures multisourcing #siam in action #servicedelivery
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In a nutshell multi-tenancy secures multisourcing #siam in action #servicedelivery
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I struggle when I read articles like this, it feels like a bygone era. 4me's greatest benefit is its #services-centricity that allows IT to influence the business debate around all #employee services and experience. Consequently #i… https://t.co/gUk5du9lPL
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Grappling with the costs of #itservices and you're visiting SITS - The Service Desk & IT Support Show in May, then catch 4me CEO, Cor Winkler Prins, making IT Financial Management look easy! #itsm #esm #servicedelivery
linkedin.com
Grappling with the costs of #itservices and you're visiting SITS - The Service Desk & IT Support Show in May, then catch 4me CEO, Cor Winkler Prins, making IT Financial Management look easy! #itsm...
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Good advice from Xcession Ltd. Its also good to test the interoperability of the first ITIL processes you wish to realise and connect. For example, if #firstlinesupport and the #problemmanagement group work through well connected processes, adoption will… https://t.co/QYeqBjaFJF
linkedin.com
Good advice from Xcession Ltd. Its also good to test the interoperability of the first ITIL processes you wish to realise and connect. For example, if #firstlinesupport and the #problemmanagement...
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What's not like, Service Desk training and ITIL Foundation - bargain!
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What's not to like, Service Desk training and ITIL Foundation - bargain!
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I have to share this, its a good read from Satish Kumar for anyone thinking where does #itsm go next. And as we know at 4me once you also factor in the integration of data, processes and systems, #AI and #automation accelerates #se… https://t.co/QtIjOdskAW
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Valerie O'Connell from analyst group, EMA, has emerged as a leading market commentator in the #itsm space, so this collaboration with 4me will be a worthy read for anyone trying to understand IT service costs. #servicedelivery
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Valerie O'Connell from analyst group, EMA, has emerged as a leading market commentator in the #itsm space, so this collaboration with 4me will be a worthy read for anyone trying to understand IT...
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Although these #itsupport trends are commonplace, the conclusion should be ubiquitous - "Companies can streamline their workflow, automate tedious and repetitive tasks, and provide better support to employees and clients". In the w… https://t.co/Z6wdiDpWqY
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For the #MSPs out there wanting a different approach to managing the services you deliver to your customers. Join this 4me demo for the great reveal on March 2nd. #servicemanagement #servicedelivery
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For the #MSPs out there wanting a different approach to managing the services you deliver to your customers. Join this 4me demo for the great reveal on March 2nd. #servicemanagement #servicedelivery
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#endpointmanagement is a fundamental piece of #itops and #itsm. Integration is key for a service management platform, like 4me. Running #azurecloud without endpoint integration to your ITSM service, then join this QRatify webinar tomorrow
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#endpointmanagement is a fundamental piece of #itops and #itsm. Integration is key for a service management platform, like 4me. Running #azurecloud without endpoint integration to your ITSM service,...
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Easy way to get close to the complete service management platform - from ITSM to ESM - a public demo of 4me - follow the link below to register. #itsm #esm #siam #enterpriseservicemanagement
linkedin.com
Easy way to get close to the complete service management platform - from ITSM to ESM - a public demo of 4me - follow the link below to register. #itsm #esm #siam #enterpriseservicemanagement
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Employees are 230% more engaged and 85% more likely to stay with their employers for more than three years when technology supports them at work. How about this as a checklist for improving #employeeexperience #digitaltransformatio… https://t.co/yOoOoEObWz
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#siam #itoutsourcing #servicemanagement - if these phrases mean anything to anybody in my network, please get involved.
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Deploying a SIAM-enabled service management solution, like 4me, lets companies cost-manage service providers and allows an #MSP to extend its services and optimise supplier and customer relationships. "Historical patterns, includi… https://t.co/H1owCsihfV
techtarget.com
The U.S. economy is contracting, but cloud growth continues, albeit at a somewhat slower rate. Find out how channel partners are reacting.
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A worthy 30 minutes spent by anyone wishing to learn more about #siam led by the venerable @McKennaTweet and the evangelist that is @ClaireAgutter. #servicemanagement #4meftw
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