In our latest Q&A Spotlight, Brett Charobee shares lessons from leading CRM and personalization efforts at brands like @SUBWAY, and why CRM should be treated as an experience strategy. Read more: https://t.co/UHI5ox5pT0 #CX #ExecsInTheKnow #CRM

What makes #CRSAmeliaIsland different? Hear from a past attendee: it’s all about getting to know your peers and having better, more meaningful conversations. 👉 Learn more & register: https://t.co/YxYGDu4Z4l #CustomerExperience #CX #Leadership #ExecsInTheKnow

In our latest Q&A Spotlight, Brett Charobee shares lessons from leading CRM and personalization efforts at brands like @SUBWAY, and why CRM should be treated as an experience strategy. Read more: https://t.co/UHI5ox4S3s #CX #ExecsInTheKnow #CRM

Don’t miss the Innovations Lab at #CRSAmeliaIsland (Feb. 25-27)! This hands-on space is where real #CX tools, solutions, and strategies come to life. Discover what else is in store at CRS and secure your spot today 🔽 https://t.co/iTa1CKBc0v #ExecsInTheKnow #EITK15

I can never ever get enough of this photo. It still gives me chills - that time @AmericanAir had an all Black Female Flight Crew -thank you for reminding us that "diversity is an asset" #CarolyneTruelove speaking at @ExecsInTheKnow #CRSNashville / @KarenBTowns @shavonarline

Last week at the #ExecsInTheKnow: Customer Response Summit, Cresta and @oportun hosted a speaking session where we shared insights into the many ways generative AI is reshaping operations for financial institutions. Thank you to everyone who attended! #CRSTucson

#AI is reshaping customer interactions, but empathy still wins loyalty. Our new blog explores how technology and humanity can work together to build emotionally intelligent #CX. Read more: https://t.co/waBEkB65Ge #ExecsInTheKnow

With the global #CX personalization market forecast to hit $11.6 billion by 2026, it is imperative that brands embed true personalization opportunities across the service journey. Join Paul Reiner, Shay Begani, Lauren Best, and Todd Sale at the @ExecsInTheKnow Customer Response

"Any team that is highly effective must form a connection" - Powerful gems shared by @AmericanAir executive #CarolyneTrueLove -- at @ExecsInTheKnow #CRSNashville - Cc @shavonarline @KarenBTowns 👑 #TeamAmericanAir #TeamAA

Attending #ExecsInTheKnow this week❓ Join us tomorrow for a session with @cresta VP of Customer Success and @oportun VP of Servicing Operations, on how Generative AI reshapes financial services for better decisions and customer experiences. Don't miss it! #CRSTucson

Inspiring keynote by @Cmckenya with @AmericanAir on the power of human connections! @ExecsInTheKnow #CustomerExperience #CRSNashville

Walking for a cause at @ExecsInTheKnow CRS San Diego 💙 The Leading With Impact Walk united the #CX community in support of NAMI. Cresta was proud to sponsor the event and award a $10K donation to further their mission of mental health advocacy. Thank you to all who joined!

#crsaustin @ExecsInTheKnow the 1st panel of the day featured our very own Sid Victor @movate_inc along with @Dell @Microsoft and @Philips EX yields good CX. Loved it!

Cresta is proud to be a Gold sponsor at @ExecsInTheKnow’s Customer Response Summit in Tucson, AZ. 🌵 Visit us at Booth 4 in the Innovations Lab this week as we connect with some of the brightest minds in CX! #CRSTucson 👋 Join us for the the event: https://t.co/I6Z6YzxBrd

Meet our leaders, Paul Reiner, Jason Young, and Edward Kowalski, at @ExecsInTheKnow's Customer Response Summit, as they unpack critical insights that can radically transform #CustomerExperience. https://t.co/NngI0lGO5A #CRSNashville #CX #CustomerResponseSummit

Exciting news! Foundever is a Gold Sponsor at @ExecsInTheKnow’s Customer Response Summit in Clearwater, FL next week 🎉! We’re excited to connect with top #CX leaders, share insights and discuss what’s next in customer experience. Attending #CRSClearwater? Drop a comment

One of the can’t-miss moments at #CRSAmeliaIsland is our keynote from Katie Beaudry with @Visa, and our latest blog breaks down why her insights are shaping the future of customer experience. Read the blog: https://t.co/M1ipvobggg #CX #ExecsInTheKnow #EITK15

We're heading to @ExecsInTheKnow Austin - Join us! We're so excited to join a global community of #CX leaders to discuss how we #DesignBuildRun the #FutureOfCX. Mark your calendars, because you don't want to miss this! 📅 https://t.co/B7VxmvYpT7

Our Chief Digital Officer, Neil Rae, and CX Expert, Lauren Kindzierski, had an amazing time at the #CustomerresponseSummit! Huge thanks to @ExecsInTheKnow for hosting this event & teaming w/ us on this year's CX Leaders Trends and Insights: Consumer Edition Research Report.#VXI