A new chapter begins today at Foundever. Laurent Uberti, Group CEO & Executive Chairman, has appointed Chris Halbard as CEO, bringing deep expertise in business transformation and global operations, while Olivier Camino steps into the role of Chief Strategy Officer and Michelle

A prominent global leader in #telecoms faced high cancellation rates, limited customer insight and the need for a high-performing, engaged sales team. 𝗧𝗵𝗲 𝗴𝗼𝗮𝗹: To drive revenue growth while enhancing customer experience in a highly competitive market, without resorting

Fashion has no age limit, and neither should style. At SHEIN, we celebrate inclusivity by designing collections that empower and inspire women at every stage of life. Because confidence is timeless, and every woman deserves to feel seen, styled, and unstoppable.

#Healthcare brands can build customer loyalty, trust, and reputation by leveraging patient insights to transition from merely improving #CX to genuinely building brand value. Every customer interaction is a critical moment and presents an opportunity to provide meaningful value.

How can brands deliver support at scale, across multiple markets and languages? The truth is, delivering exceptional #multilingual CX support, while keeping a sharp eye on costs, requires more than just good intentions. It calls for a tactical, forward-thinking approach to

What an incredible night for Foundever at the 2025 European Contact Centre & Customer Service Awards (@ecccsa_awards)! 🏆 We’re honored to have received one Gold, three Silver and three Bronze awards across six categories, recognizing our people’s relentless drive to innovate and

Congratulations to @BritishGas, the Gold winner of the “𝘎𝘳𝘦𝘢𝘵𝘦𝘴𝘵 𝘐𝘮𝘱𝘢𝘤𝘵 𝘰𝘧 𝘢 𝘔𝘶𝘭𝘵𝘪-𝘈𝘐 𝘈𝘱𝘱𝘳𝘰𝘢𝘤𝘩” at the 2025 European Contact Centre & Customer Service Awards (@ecccsa_awards ! As the proud sponsor of this category, we at Foundever celebrate the

The European Contact Centre & Customer Service Awards (@ecccsa_awards are underway! 🎉 As the proud Technology Sponsor, Category Sponsor and finalist across 16 categories, Foundever is thrilled to be celebrating the people and innovations shaping the future of CX along with our

Learn how a global #fintech brand who faced high costs and growing complexity in its in-house contact centers consolidated their #CX operations in more cost-effective nearshore locations and transitioning +450 employees in just 3.5 months, while reducing cost over 2.5 years and

We’re looking forward to celebrating with our clients at the 𝟮𝟬𝟮𝟱 𝗘𝘂𝗿𝗼𝗽𝗲𝗮𝗻 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗿𝗲 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗔𝘄𝗮𝗿𝗱𝘀 (@ecccsa_awards ) and thrilled to be recognized as a 24-𝘵𝘪𝘮𝘦 𝘧𝘪𝘯𝘢𝘭𝘪𝘴𝘵 𝘢𝘤𝘳𝘰𝘴𝘴 16 𝘤𝘢𝘵𝘦𝘨𝘰𝘳𝘪𝘦𝘴

To expand beyond simply improving #CX to building brand value, CX leaders should blend #AI and human expertise intentionally — automating where it adds speed and scale, but keeping humans central to empathy and judgment. A leading global electronics company put hybrid

How brands are using AI-powered #voicebots to transform CX and increase efficiency—without sacrificing customer satisfaction (#CSAT). In today's competitive landscape, brands need to meet consumer expectations for both speed and personalization. The key is creating seamless,

How did an #automotive leader bridge the digital divide with #AI voicebots without sacrificing service? 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹: To use voicebots as an alternative to online self-service to decrease the volume of low-value live contacts without diluting CX performance or reducing the

We've been recognized along with our partner @Iberia for 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗖𝗹𝗮𝗶𝗺𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 at the 2025 edition of the Customer Relations Excellence Awards! This marks our second consecutive year as leaders in claims management as we reinvent brands

Delivering true #multilingual CX — culturally fluent, cost-efficient and scalable — remains one of the most complex challenges for global brands. As customer expectations continue to evolve across markets and time zones, one truth remains clear: the second your brand crosses

How can brand leaders utilize #AI to drive real-world impact for customers? -- that was the topic covered at today's @WebSummit panel discussion "𝐴𝐼 𝑎𝑛𝑑 𝑡ℎ𝑒 𝐹𝑢𝑡𝑢𝑟𝑒 𝑜𝑓 𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝐸𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒" that featured Guillaume Laporte, Chief Digital & AI

Discover how #AI is driving real-world transformations in organizations. Don't miss the @WebSummit panel discussion "𝐴𝐼 𝑎𝑛𝑑 𝑡ℎ𝑒 𝐹𝑢𝑡𝑢𝑟𝑒 𝑜𝑓 𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝐸𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒" featuring Guillaume Laporte, Chief Digital & AI Officer at Foundever and Kamel Ouadi

Learn how to 𝘥𝘦𝘭𝘪𝘷𝘦𝘳 𝘣𝘳𝘢𝘯𝘥 𝘱𝘳𝘰𝘮𝘪𝘴𝘦𝘴 with people-centric #AI tools that power agent enablement, operations #automation and #agenticAI at our @WebSummit 2025 networking event! Connect with Guillaume Laporte, Chief Digital & AI Officer at Foundever and Tanguy

For #healthcare brands, every customer interaction represents a moment that matters — when patients and caregivers seek reassurance, answers or help with critical issues. As expectations continue to be shaped by rapid advances in telemedicine and digital transformation, beneath

#AI is evolving at breakneck speed. How can you move beyond AI experimentation to drive real, transformative impact to keep your brand promise? Join AI experts Guillaume Laporte, Chief Digital & AI Officer at Foundever and Kamel OUADI from @PLAUDAI at the @WebSummit panel

How did a leading global healthcare brand achieve a 13-point jump in NPS in just 60 days? 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹: To identify, improve and maintain the elements of agent performance that drive NPS scores above target and beyond direct competitors. 𝗧𝗵𝗲 𝗢𝘂𝘁𝗰𝗼𝗺𝗲: • 80 NPS, a

We’ve opened our new multilingual high-performance hub in Málaga — powering the next generation of customer experience Yesterday, we officially inaugurated our new #CX innovation hub in Málaga: a dynamic space designed to foster collaboration, innovation and growth. This hub