Hannah Clark Steiman Profile
Hannah Clark Steiman

@hannahsteiman

Followers
640
Following
163
Media
45
Statuses
2K

President, Chief Strategy Officer & Board Member at @Peak_Support. Views are my own but you can borrow them whenever you'd like.

Cambridge, MA
Joined March 2009
Don't wanna be here? Send us removal request.
@hannahsteiman
Hannah Clark Steiman
6 years
Happy hours don’t build community. What ways are you building community with your #remote teams? #community #companyculture
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@hannahsteiman
Hannah Clark Steiman
6 years
Great to have touched base with @MITSloan on leadership and being featured on their #IdeasMadeToMatter blog.
@Peak_Support
Peak Support
6 years
A 2019 #leadership study found that American #women held less than 40% of #corporate management positions.👎 Read @MITSloan #IdeasMadeToMatter blog featuring Peak Support #COO @hannahsteiman now, as she shares her thoughts on #leadership.👑 https://t.co/yvq2NpQwQj
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@hannahsteiman
Hannah Clark Steiman
6 years
Still feeling the mood even past Friday.
@Peak_Support
Peak Support
6 years
Friday mood. How are you creating community in your remote teams now that in-person meetups aren't an option? #community #culture #hr #greeklife #remote
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@Peak_Support
Peak Support
6 years
Love it! Glad to be spending our anniversary with you :)
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@Peak_Support
Peak Support
6 years
This is beautiful! Thank you. We love growing with you!
@my_melindra
Jona
6 years
I wasn't there when you were born, but I witnessed how you grow and bloom. Keep growing. Happy Anniversary! I'm forever grateful to be a part of the @Peak_Support family for years, and still counting. Cheers to 5 years, and beyond! #PeakSupportTurns5 #PeaskSupport
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@hannahsteiman
Hannah Clark Steiman
6 years
We don't want there to be any doubt about where we stand as a company. So, with an acknowledgment that words will never be enough, we want to be clear that Black Lives Matter.
@Peak_Support
Peak Support
6 years
At Peak Support we developed this letter for our team to share resources we've been using to understand the Black Lives Matter movement. We don't want there to be any doubt about where we stand as a company. We want to be clear that Black Lives Matter. https://t.co/rYR7APG23X
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@hannahsteiman
Hannah Clark Steiman
6 years
I teamed up with @MRKR to explore the brain on remote work 🧠. @Peak_Support has been remote since we founded it 5 years ago. Check out the article to understand more about what to expect from your brain during remote work. @Medium https://t.co/kRDYHilnWB
index.medium.com
A look at the science behind working at home, and what you can do to avoid cognitive pitfalls
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@hannahsteiman
Hannah Clark Steiman
6 years
Watch my video on hiring red flags, especially in a remote environment. A remote hire is like any other hire. I want people who are excited about working for Peak Support. #hiring #interviews #remote #covid19
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@hannahsteiman
Hannah Clark Steiman
6 years
Today I’m talking about why running a remote operation is NOT THE SAME as “working from home.” Most companies don’t understand this, and that’s why they fail at remote work. #newrules #covid19 #customersupport #customerservice #outsourcing #remote
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@hannahsteiman
Hannah Clark Steiman
6 years
Listen to my feature on the @summatti podcast talking about #CSAT response rates and scaling your support team. #bpo #CSAT #Podcast
@Peak_Support
Peak Support
6 years
Scaling remote support is even more important during these critical times. Listen to our COO discusses #CSAT response rates, how we are scaling our support team and how to best adhere to your values. https://t.co/3CcX0YhJLu #bpo #support #CSAT #podcast
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@hannahsteiman
Hannah Clark Steiman
6 years
Radical transparency is critical for businesses to survive #COVID19. What is your company doing during these times to be transparent? #remotework #ThursdayMotivation
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@hannahsteiman
Hannah Clark Steiman
6 years
Thank you @nws_ptwc. Our tax dollars at work. #TemblorPR
@NWS_PTWC
NWS PTWC
6 years
#PTWC 01 - No tsunami threat to #PRVI from a nearby magnitude 6.6 #earthquake https://t.co/D9Q4HxPory #PTWC
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@Peak_Support
Peak Support
8 years
In our latest @Inc article, learn how you and your team can harness the power of feedback with this simple yet powerful team-building exercise courtesy of Peak Support’s @jonsteiman. #Leadership #LeadershipDevelopment #HR
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@Peak_Support
Peak Support
8 years
10 traits to look for in a remote employee - a new Forbes article featuring @Peak_Support CEO @jonsteiman https://t.co/lSOSRK7muG #HR #Hiring #WorkFromHome
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@hannahsteiman
Hannah Clark Steiman
8 years
Coming to the next call center near you: Rihanna
@Peak_Support
Peak Support
8 years
Rihanna personally responded to a Fenty Beauty customer service complaint in the best way
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@Peak_Support
Peak Support
8 years
Make this your New Year's resolution for recruiting in 2018: launch a series of recruiting meetups! It's @Peak_Support CEO @jonsteiman's first piece in Forbes https://t.co/U5G3IhDOWs #LikeABoss @Forbes Thank you @YEC! #HR #Recruiting
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@petershankman
Peter Shankman
8 years
On this episode of ShiftShapers I chatted with the host David about creating zombie loyalists in your business and why it's so important to do so. Tune in. https://t.co/bcJcUvTCaD #business #custserv
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@Peak_Support
Peak Support
8 years
In a sea of news about leaders behaving badly, it's heartening to see employees' support for @espn's John Skipper, who resigned to manage a substance addiction challenge.
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@Peak_Support
Peak Support
8 years
The Time-Tested Recruiting Strategy That's Missing From Your Arsenal - @Peak_Support CEO @jonsteiman's first piece in Forbes: https://t.co/sWnGg9TEMO #LikeABoss @Forbes Thank you @YEC!
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