Greg Gershman
@greggersh
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Co-founder and CEO @adhocteam. Helped save @HealthCareGov, former @PIFgov. Fluent in over 6 million forms of communication.
Washington, DC
Joined April 2007
VA’s new mobile app just passed 1 million downloads, with a 4.8 App Store rating. @DeptVetAffairs is quietly delivering one of the government’s biggest tech success stories. How’d we do it? 🧵
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What a fun night! Thanks to @MarinaNitze and @NickSinai for joining @benkutil at @AdHocTeam to share some deeper insights from their book. A very special night for all us old government folks. If you’d like a copy of the book, stop by our office!
Thank you @AdHocTeam @greggersh for a chance to talk about our new book, Hack Your Bureaucracy! Fun to see old friends and make some new ones
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Really enjoyed talking with @rosswilkers about government IT, digital services, and customer experience.
Check out Ad Hoc CEO and co-founder @greggersh on today’s episode of Project 38 from @washtechnology
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At Ad Hoc, remote work doesn't just mean video calls. We've built a remote-first culture that helps everyone feel part of the Ad Hoc team.
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Developers are humans too. If you're building an API, bringing human-centered design to your documentation can improve the experience for everyone.
adhoc.team
Human-centered design can be hugely beneficial to API documentation and the developers who reference it. Here are some ways to ensure the technical content is clear and concise.
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This is a really interesting and useful way to frame efforts in improving government technology - moving from a cost center mindset to a profit center mindset (with the understanding that the concept of profit does not directly apply to government - but realizing outcomes does).
Thoughts on working at a cost center or at a profit center in a (tech) company. Still remember when I joined JP Morgan in 2011 and the company boasted how they are now a tech company. I did not realize, but that was marketing and did not change that tech stayed a cost center.
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@AdHocTeam I’d also like to recognize the company that Alfredo Casta, the founder of Cascades, has built since 1998. Cascades’ customers have nothing but praise for the company’s work, and we’re excited to continue that work under Ad Hoc.
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I’m excited to announce that @adhocteam has acquired Cascades Technologies, an IT services company with years of experience in government. With this, Ad Hoc can offer our customers more services and expand how we help the government better use technology.
adhoc.team
Today, Ad Hoc closed a deal to acquire Cascades Technologies, LLC, a federal IT company with decades of experience providing critical IT services to a broad range of federal agencies.
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“The success of an agency’s digitalization effort should evolve to be defined in terms of outcomes enabled, not outputs delivered.” - Ad Hoc Product Field Guide https://t.co/YXsi0kptYF
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Happy to announce that USWDS 3.0 is here and available for download. We’ve made our codebase more modular and easier to upgrade: https://t.co/CrhiMLfUBh
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Let’s talk about moving from project to product management. Discover how in Ad Hoc’s new Product Field Guide https://t.co/YXsi0kH4Qd
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We’re excited to introduce The Ad Hoc Product Field Guide! We wrote this for leaders looking to change the way they approach technology products so they can better serve the public. https://t.co/YXsi0kptYF
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Good to see. Fraud takes away available benefits from those that need it most.
It's important to go after criminal fraud targeting public programs. Successfully doing that also means understanding the specific risk matrices and attack vectors of each program. At a basic level: pandemic UI (PUA) was *very* different from e.g. SNAP. https://t.co/RvaDgGGTvN
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Ad Hoc, in collaboration with Liberty IT Solutions and @DigitalFoundry_, supported the development of a new flagship mobile app for @DeptVetAffairs! Learn about the latest digital channel Veterans can use to manage their benefits.
adhoc.team
This summer, the Department of Veterans Affairs (VA) launched a new flagship mobile app built with the support of Ad Hoc to provide Veterans convenient, seamless, and secure access to their healthc...
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Why https://t.co/mAEBb87LeN worked where https://t.co/U2r55y27uT stumbled https://t.co/eimR9mJ6rY via Paul Smith @AdHocTeam
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The effective launch of https://t.co/Ba4uovcKMf is proof that government has gained more experience building these kinds of services. In today's @fedscoop op-ed, Ad Hoc CTO @paulsmith points to some of its success factors. https://t.co/85gcWs42Gn
#GovTech
fedscoop.com
In these past eight years, the U.S. government has gained more experience building websites and brought in the right technical talent.
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Government CX programs would better serve agencies if they moved from a passive reporting role to an active “sense and respond” function to help agencies identify where they can improve services. See more from @LarryBafundo…
adhoc.team
We believe customer experience should serve as more of an active “sense and respond” function that helps agencies reduce friction to service delivery, rather than just a passive reporting role.
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I can’t begin to tell you how excited I am that @AdHocTeam has the opportunity to work with the @forestservice, literally a dream come true.
Ad Hoc, as part of a team led by @CreativeSysCon, was awarded a three-year task order on the DAITSS BPA for @forestservice NRM modernization. Learn more about this opportunity to support the Forest Service:
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