Acute
@getacute
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We help businesses grow with their customers in mind. Acute helps you collect and make sense of your customer feedback, and figure out what to build next.
Joined November 2019
Useful as Guidelines, Harmful as Dogma: 1) Just ship the MVP & iterate 2) Never miss the launch date 3) Justify every feature with data 4) Hit OKRs at all costs 5) Tackle low hanging fruit first 6) Always prioritize what users want 7) Feature parity before differentiation
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Feature requested: 10:22pm. Feature shipped: 1:30am. (\_/) ( •_•) / >🎸
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🆕 Got questions? We got answers... but so does our community of users Today, we're launching Interconnected 🎉, a place for you to: 🤔 Ask questions 💬 Answer questions 🤝 Make connections 👯♂️ Build a community Check it out 👇 https://t.co/YofoGGr79d
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👉 Introducing User segments: understand the needs of your most important customers Define relevant group segments based on customer data that is automatically synced from @intercom and works out of the box. Learn more ➡️ https://t.co/pYU7APyQkf
headwayapp.co
You can now filter feedback based on user segments. Define relevant group segments based on cr...
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Here's how we use @getacute to capture user feedback and prioritize our roadmap. The key for us is removing as much friction for users to share their thoughts with us. https://t.co/bijBaKBOas
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Key inputs for product decisions: 1. Data 2. Customer feedback 3. Technical effort 4. Strategy 5. Industry landscape 6. Instinct Rely heavily on 1-3? Can move fast, but often too incremental. Rely heavily on 4-6? Can make big impact, but often fail prematurely. Hence, balance.
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We wanted to make it seamless for our users to share feedback with us. @getacute has been a great tool for just that. It also makes it easy to keep our users as we implement their suggestions. https://t.co/bijBaKkcLS
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Using @getacute more often now and I am already starting to feel the impact it has on our product feedback tracking through Intercom! Well done @perseaalexandra 👏🏽👏🏽👏🏽
Introducing Feedback Highlights: 👉 better insights when looking at a feature request by seeing the exact words your customers have used when describing the feature. Learn more 👇 https://t.co/m2z75zE3uj
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Introducing Feedback Highlights: 👉 better insights when looking at a feature request by seeing the exact words your customers have used when describing the feature. Learn more 👇 https://t.co/m2z75zE3uj
headwayapp.co
You can now attach conversation messages to your feature requests from Intercom. Having feedback ...
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How Taskable fuels growth by focusing on user feedback and building a loyal userbase, all while in Beta with @mattcrail from @TaskableHQ Full case study →
getacute.io
How Taskable fuels growth by focusing on user feedback and bulding a loyal userbase.
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💫 Intercom improvements: -> Tags are now supported when tracking feedback from the inbox. -> Inbox sidebar panel that shows the different feedback posts that are available in Acute for that user. Learn more ➡️ https://t.co/oXyJHf4UJT
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🆕 Tags: organize and filter feedback based on specific criteria or characteristics Learn more ➡️ https://t.co/vWbeRCPt2e
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💫 Feature update 💫 Install our Slack Integration to get instant notifications in Slack when users submit new feature requests or leave comments.
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Do you guys want the ability to automatically delete tweets that didn't engage well in Hypefury? @gordstorks
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Here are our 8 best practices for collecting feedback and feature requests https://t.co/wOwlRlp8jc
getacute.io
Everyone can agree that collecting feedback is crucial to improve your product. Here are the eight best practices for collecting customer feedback.
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Prioritizing feature requests requires answering a mix of questions: How many people want it? How much value does it add to the product? How difficult is it to build? https://t.co/DfiRIbYsWy
getacute.io
Great products are built around solving problems. The challenge for any company is to understand it's users' needs and challenges and improve upon that.
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Quantifying the volume of your feedback with a voting board can help with "recently bias" where people usually assume that things they heard recently have the greatest importance.
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If you have lots of feedback but you are not analyzing it you might be "data rich but insights poor". Putting your customer feedback into context is what gives you the insights to act on it. https://t.co/y32oF1rd5s
getacute.io
If you have lots of feedback but you are not analyzing it you might be "data rich but insights poor". Putting your customer feedback into context is what gives you the insights to act on it.
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